[professionaltart]

Well I work in a Macys and what I would suggest you to do is to keep calling security over and over again until they let you see surveillance and while you call security also call Macy's store manager cause then he'll get on security. Macys would rather just settle it with the security people and you and work it out then get a bad rep. The Macys that i work at, the new SM is really nice and always goes out of his way to figure out a customer problem before it escalates into like...writing letters to macys and calling RMs.