[VeronikaJ]

It seems there are many parts to your story that are either omitted or truly did not happen? I don't think a store can just "ban" someone from coming back and say that you broke a handful of merchandise. When you do talk to the MAC people or the Macy's people I would make sure that you have your mother with you and that you use correct english and present yourself in a professional manner. This may seem like silly advice, but it's been proven in study after study that people who do not dress nicely or use uneducated dialogue get treated poorly in customer service situations. I AM NOT, however, assuming that you speak incorrectly or dress badly but it will benefit you when you go and talk to the manager of Macy's or MAC and you will be more respected and taken seriously. I am also not saying that I think it's fair,at all, what happened to you but there has to be some underlying reason why they feel this was you who broke all the merchandise. Maybe someone who looked similar to you was at the counter, or perhaps someone at the Chanel counter has an issue with people that do not fit her cookie cutter image and doesn't want you in Macy's? Who knows... there could be a multitude of reasons but it is your responsibility to get to the bottom of this- do not ask to see the surveilance tape- DEMAND TO SEE IT. You have rights as a citizen to shop at a public store and I would not let them get away with whatever shit they are trying to pull.