[bellaetoile]

i agree with just about everything in this thread. its clear that there are some pieces from this story missing, though please understand, i am not accusing YOU of anything.

what you need to do is talk to a parent about this, if possible. you need to make a clear documentation of what was said, when it was said, and what actions were taken both BY you and AGAINST you. having a log of these things will really help someone get a better understanding of what happened.

a store must have some reasoning behind "banning" someone, and a store as established as macy*s certainly knows this. they do not want to do or say anything that could provide grounds for a discrimination lawsuit. i have trouble believing that this story happened exactly the way it was described. certainly, if it did, the macy*s representatives have handled themselves completely unprofessionally, and deserve to have some action, whether legal, or in-house reprimands, taken against them.

you need to file a complaint, in the most respectful and professional manner possible. i cannot stress enough how far respect and eloquence will get you. even if they have been immature, it does not look in your favor to stoop to their level. ask to speak with their regional manager, a customer service line, and the heads of security. ask what they have based their accusations upon. ask to see their security tapes. you might want to go so far as to consult an attorney, and see if you have grounds for a civil suit. like i mentioned, they DO NOT want the publicity and costs of a lawsuit. i would recommend persuing this to the fullest, however, do consider the big picture, and the facts. i don't know of any store that would just "ban" customers. they needs grounds to do that. perhaps they have you confused with another customer, or perhaps your friend did something without your knowledge? also, just out of curiosity, where is this macy*s located?