[Cosmopolitics]

Quote:

Originally Posted by Holly

Sounds like you work at the same place as me .

It's awful, all the other girls at my counters know absolutely nothing about any of the makeup that we sell. In fact, I'm the only one in the cosmetics department that wears makeup.. I cant even wrap my mind around that one. Anyhow, I was listening to one of the girls the other day, and a woman wanted help finding a bronzer, and the girl said to "just get a darker shade of the foundation you use and use that instead, it goes into the skin better" Im like... what?!

We're also not allowed to reprimand customers either for using makeup that isn't a tester, or opening lipsticks or eyeliners, and putting them back on the shelf. I did it once, and one of my co-workers were like "What are you doing? They're going to stop shopping here if you don't let them do that" and I think to myself why would you want a customer like that? I mean they're making you lose a lot of money in the long run.

Luckily my boss- the "Beauty advisor" (Who doesn't even wear makeup, she hates the stuff actually) lets me make my own decisions about certain things. Like the used makeups. If I see something that's been opened, used, or smooshed, I throw it out. And if I notice a customer buying something that's been opened, I go and get an unopened product immediately.

I'm so glad that I have a lot of product knowledge (with a little help from specktra ), because I have customers always asking me about what we sell. But when I don't know, I just tell them that. But if I know someone who's tried a product, I tell the customer about the experience that my friend, or whoever had with it.

Honestly I'd love to work at MAC or Sephora (ones opening in our mall soon!) but this is my first job (even though I'm 19) and Im sure I need more work experience. I might apply anyhow, a few people said I should, and I think I'd get a few referrals.

Sorry if I didnt make much sense I didn't get much sleep yesterday!

Yup, looks like we are counter twins!

If I wasn't a college freshman with limited job experience, I would have walked out, then and there. (It also doesn't help that I'm the one having to reprimand all of the lazy store staff, too.)

I know the most about makeup in my store, by far. In fact, I'm really the only one with proper knowledge of it. For godsake, the head beauty advisor wears lipliner on her eyes and bakes so much in the sun that she has leather-face.

I have a lot of regular customers who return to my counter because I am honest. I don't BS them. I have big issues with dishonesty.

The trouble is, is that it isn't even the focus of the so-called "cosmetics" counter. The counter itself is name only. The counter is all "sales" quota and no knowledge. And even then, the district's quotas are unrealistic and unreasonable, especially for a slow store such as mine.