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iiifugaziii · 05-25-2005, 03:13 AM #51 (**permalink**)

i was wondering... for all of you gals that depot your eyeshadows and stuff... do you take the entire pot (along with the melted part that was holding the eyeshadow) back to exchange for a lipstick? or do you just take the empty pots back?

V2LUCKY · 05-25-2005, 03:51 AM #52 (**permalink**)

I take mine back empty. I usually throw away the melted part but I have taken a few in w/the melted part too. :-P

Hikaru-chan · 05-25-2005, 06:24 AM #53 (**permalink**)

I take mine back together with the melted part.

Janice · 05-25-2005, 10:30 AM #54 (**permalink**)

existing b2m discussion that covers this same Q

MACForME · 05-25-2005, 09:37 PM #55 (**permalink**)

OMG! I took my friend to MAC last month, she bought a lipglass and a studio fix compact. She did NOT open either until maybe a week later.. The Lipglass had a wand, but nothing on the end of it, like the spongey applicator fell off, the compact, taken straight out of the BOX is broken! The part where you press to open is just broke. UGHH!

mspicky · 05-31-2005, 06:43 PM #56 (**permalink**)

Though this website tells you some rules, MAC does not accept all packaging, it depends on the location. If you mail your empties back to them, I suggest you ask first and tell them what you have. It would be bad to send 6 things and only have 5 qualify, they probably will not mail the 5 things back to you. Also, sample size containers do count, if you bought samples packaged like a set, like any holiday set or skincare try-me set. However you must include ALL ITEMS IN THE SET to count as one item for back to mac. If all containers that came with the set are not included, it cannot count as one item.

This is the answer I got from them, i hope the board mods adds this to their info.

after much prodding, I got this response:

Thank you again for taking the time to write to M.A.C.
As we previously stated, the BACK TO MAC program is not available where
regulations prohibit. Therefore, we suggest that all of our consumers
contact you favorite M.A.C location directly to inquire what packaging
materials are accepted at that specific location.
We regret, we do not have a collective list of packaging which is accepted
at this time, due to variations depending on recycling in that area which
you would like to make the packaging exchange.♥ However, the BACK TO MAC
program initially accepted only plastic containers.♥ Now, some of our
locations accept glass as well.♥ Gift sets for color or skin care must
always be complete and count as one return.
We trust the above addresses your concern.♥
Sincerely,
Suzanne Sheridan
Global Consumer Communications

Star · 05-31-2005, 07:33 PM #57 (**permalink**)

Hmmm. Never thought of that, but it makes a lot of sense. In Canada, some things are stamped "return for refund" in certain provinces, but not in others.

iiifugaziii · 06-01-2005, 06:42 PM #58 (**permalink**)

Hi! Different BACK2MAC Question !!! Am I allowed to take like (18) or so empties in for 3 lipsticks/? I have been depotting my entire collection and I wanted to take them in for the new line of belle azure lipsticks

Can I do this? Or do they only allow one at a time?

moonrevel · 06-01-2005, 07:14 PM #59 (**permalink**)

Quote:

Originally Posted by iiifugaziii

Hi! Different BACK2MAC Question !!! Am I allowed to take like (18) or so empties in for 3 lipsticks/? I have been depotting my entire collection and I wanted to take them in for the new line of belle azure lipsticks

Can I do this? Or do they only allow one at a time?

I don't know if there is a limit, but if there is, 18 empties for 3 lipsticks is not it. When I did my first depotting, I took in 24 empties and got 4 lipsticks with no problems, so, yeah, you should be fine.

foreveratorifan · 06-01-2005, 07:20 PM #60 (**permalink**)

yeah its 6 empties for 1 lipstick

iiifugaziii · 06-01-2005, 07:26 PM #61 (**permalink**)

woah the number eightteen in my post turned into a 1 and a smilie face. haha. yeah, i meant 3 lipsticks for eightteen empties. thanks ladies!

chocula · 06-01-2005, 09:17 PM #62 (**permalink**)

I took back 36 empties the first (and only so far) time that I did it and they gave me the 6 lippies with no problem. They also accepted my empty wipes package. I really think it does vary alot depending on location.

Oonie · 06-01-2005, 09:21 PM #63 (**permalink**)

So far I have not had a problem and I am hoping to get 2-3 of the l/s from the Belle Azure collection with my empties.

MAC Melly · 07-20-2005, 11:56 PM #64 (**permalink**)

Do the products have to be emptied out from the container? For example, I have a couple shadows that I haven't touched from 2 1/2 years ago... definetely ready to trade them in. Should I take them out or bring it in as is? Also, I have 4 lipsticks... same story... they've been sitting in moving boxes from a couple years ago.. How do I go about this??

tabgirl · 07-21-2005, 12:01 AM #65 (**permalink**)

Hey!

I have turned in lipglasses that were not empty (old half full gunky ones lol) and even studio fix compacts with product left.
I think I asked the very first time I did B2M and they said I didn't need to empty or clean the containers. HTH!

ladybugz07 · 07-21-2005, 12:18 AM #66 (**permalink**)

No need to empty them out... I've taken back practically new l/s...
However, for the e/s I'd suggest you take out the little inserts and swap them. You can still take back the e/s pot without the inserts... Just a thought!

maclay · 07-21-2005, 12:44 AM #67 (**permalink**)

Quote:

Originally Posted by ladybugz07

No need to empty them out... I've taken back practically new l/s...
However, for the e/s I'd suggest you take out the little inserts and swap them. You can still take back the e/s pot without the inserts... Just a thought!

Yep, depotting's great. Saves space too.

martygreene · 07-21-2005, 10:07 AM #68 (**permalink**)

Please check the FAQ forum, and utilize the search engine prior to making new posts, so as to keep down the number of duplicate posts (it also keeps down our bandwidth usage, and helps keep Specktra alive with less damage to our fearless admin!)

http://www.specktra.net/forum/viewtopic.php?t=5781
Your answer is there, in the Back2MAC FAQ post.

nphernetton · 08-07-2005, 09:11 PM #69 (**permalink**)

Hey guys and gals, I know there are several B2M questions but I could not find this one in particular. When you depot shadows, first you take out the smaller pan, then there is the larger shadow 'case' so to speak. When you return the depotted shadow case thing to MAC, do they want both parts of it, or just the larger one? I know this is silly but thanks in advance.

eyeshadowfreak · 08-07-2005, 09:17 PM #70 (**permalink**)

I think if you have most of the outer pot, you're fine.

I usually take back the whole thing though - no matter how mutilated it is.

jasper17 · 08-07-2005, 09:33 PM #71 (**permalink**)

I asked this at the free-standing counter last week and was told they want everything except the metal part - doesn't matter how mangled the plastic is.

martygreene · 08-07-2005, 10:34 PM #72 (**permalink**)

This is addressed in the Back2MAC faq post in the FAQ forum:
http://specktra.net/forum/viewtopic.php?t=5781

ghostangel · 08-07-2005, 10:53 PM #73 (**permalink**)

I have always taken the whole thing back, not sure if this is helpful, but they did not check to see if the plastic insert was intact (I always hand them to them in a baggy), and not one MA has ever opened it and then opened each pot to see if the inserts were there.

anuy · 08-08-2005, 12:22 AM #74 (**permalink**)

i always buy the ones already in pans so i never have to depot. are the little silver pans part of the back 2 mac program?

nphernetton · 08-08-2005, 12:24 AM #75 (**permalink**)

Thanks a million folks. Again, sorry that I didnt notice that in the FAQs martygreen

ops:

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