B2M - Read before posting questions about Back to MAC.

[TISH1124]

^^ Yes because I was told it is considered an Eyeshadow Pot...and eyeshadow pots are B2M'able...Not complaining either I B2M for those & the Dazzleglass Cremes

so it's basically any lipstick, lipgloss...lipglass, lipgelee, dazzleglass, cremeglass etc....At least at my MAC pro store here

MES, Eyeshadow Pot

[MzFit]

Quote:

Originally Posted by hello_kitty

Counters you can only get lipsticks.

Freestanding stores you can get an eyeshadow, lipgloss, or lipstick. (Sorry if I wasn't clear in my last post)

I successfully B2M'd for a MES at a store tonight.

I dunno, I kinda find it strange that you can get a MES for a freebie since it's a $19 product. But whatever, I got one so I'm not complaining, haha.

Well you can B2M for Dazzelglasses not sure how much USD they are but I know there expensive. I am totally calling ahead to a store to see if they will let me B2M for MES OMG OMG now I can't sleep. LOL

[hello_kitty]

Haha, I'm pretty sure they will let you unless stores in Canada have different polices.

[erine1881]

Quote:

Originally Posted by hello_kitty

Counters you can only get lipsticks.

Freestanding stores you can get an eyeshadow, lipgloss, or lipstick. (Sorry if I wasn't clear in my last post)

I successfully B2M'd for a MES at a store tonight.

I dunno, I kinda find it strange that you can get a MES for a freebie since it's a $19 product. But whatever, I got one so I'm not complaining, haha.

Quote:

Originally Posted by MzFit

Well you can B2M for Dazzelglasses not sure how much USD they are but I know there expensive. I am totally calling ahead to a store to see if they will let me B2M for MES OMG OMG now I can't sleep. LOL

the item you can b2m for has nothing to do with price point. the price ranges from $14-$21.

what you can b2m for is limited to certain products, not prices.

[MzFit]

Quote:

Originally Posted by erine1881

the item you can b2m for has nothing to do with price point. the price ranges from $14-$21.

what you can b2m for is limited to certain products, not prices.

I see so are MES aloud or is it another case by case thing where some MAC's stores will and other wont?

[erine1881]

Quote:

Originally Posted by MzFit

I see so are MES aloud or is it another case by case thing where some MAC's stores will and other wont?

unfortunately, its both. it is allowable (in the US at least), but as others have posted on here, some locations aren't allowing them. some won't allow LE items either, even tho they're allowable according to policy.

i'd do what some have done and email mac corporate directly, asking what is and isn't allowable. then just take a printoff of their response with you, so that if they refuse, and it is allowable according to mac corporate, you can just whip it out and show em (i totally meant for that to sound )!

[MzFit]

Quote:

Originally Posted by erine1881

unfortunately, its both. it is allowable (in the US at least), but as others have posted on here, some locations aren't allowing them. some won't allow LE items either, even tho they're allowable according to policy.

i'd do what some have done and email mac corporate directly, asking what is and isn't allowable. then just take a printoff of their response with you, so that if they refuse, and it is allowable according to mac corporate, you can just whip it out and show em (i totally meant for that to sound )!

LOL awesome thaks so much.

[MzFit]

Quote:

Originally Posted by erine1881

unfortunately, its both. it is allowable (in the US at least), but as others have posted on here, some locations aren't allowing them. some won't allow LE items either, even tho they're allowable according to policy.

i'd do what some have done and email mac corporate directly, asking what is and isn't allowable. then just take a printoff of their response with you, so that if they refuse, and it is allowable according to mac corporate, you can just whip it out and show em (i totally meant for that to sound )!

I am so excited about to jump out of my skin so I contact MAC chat online
Chat Transcript
info: Welcome to MAC Cosmetics Online. Your personal Makeup Artist will be with you shortly.
info: Hello. Thank you for your interest in MAC Cosmetics. My name is Stacey. How may I assist you?
Dayna : Hi I have some questions regarding back to MAC. Are depotted eye shadow containers allowed? Can you back to MAC for any potted MAC eye shadow including limited addition and mineralized eye shadows? Also can you back to MAC for dazzelglass crème’s?
Stacey: Hi Dayna. Where will you be recycling?
Dayna : yes
Stacey: Where will you be recycling? A store, a counter, or online?
Dayna : a MAC free standing store
Stacey: Thank you. I recommend contacting them directly for assistance regarding their policies as online the only item available to choose for Back 2 MAC is the lipsticks.
Dayna : oh i thought that the policy would be know by customer service for the stores as well
Stacey: For the eye shadow containers, they do not need to include the pans.
Dayna : ok
Stacey: I can provide you with the number for customer service.
Stacey: Please contact 1-800-387-6707 or via email from our contact us page. Our Representatives are available 24 hours a day and are better able to assist you.
Dayna : ok thank you
Stacey: As a thank you for chatting with us, I would like to offer complimentary Standard shipping and Zoom Lash sample with your next MAC Cosmetics Online purchase. Please enter the one-time use offer code Lash109ca during the checkout process (Canadian Residents only). When you close the chat window by clicking on the "Close" button, you will be able to request that a copy of this chat be emailed to you as well as answer a few questions about your experience. Thank you for your visit!
info: Thank you for chatting with us. If we can be of further assistance, please contact us again.



Then I called one of the stores I go to a lot and asked about MES and yes you can! Awesome cause last night I couldn't sleep and finished depoting. LOL Now over my lunch hour I will be in Style Black heavin. OMG Erin thank you so much for the all the info you are amazing.

[chickatthegym]

^I got denied for both the depots AND the MES at the MAC store in Naples. Then in Tampa, she let me B2M the pots without pans but I had to buy the MES and she gave me my lipglass for free. I am never going to the Naples store again (not just bc of that, I've only once ever had a friendly MA).

I wish MAC would just have ONE policy for B2M that every store could go by. It would be much easier!

[Tat2dbeauty07]

I got Earthy Riches, Cinderfella, Young Punk and Gilt by Associated from B2Ming. I called my store ahead of time and asked I also chatted with a live chat rep most say no but one told me yes and I saved the convo and printed it out for future refferance. Im plan on doing some more B2Ming on the 15th Im hoping to get Young Punk since the last Young Punk I got for a friend who went with me to the MAC store.

I also scored an actual MAC gift card last night on ebay 250.00 for 160.00 the chick was legit to she said shes just not into MAC and wanted to get rid of it lucky me theirs my money for my gift sets that come out the 15th.

[MzFit]

I did it I B2M for MES SO HAPPY

[MzFit]

Quote:

Originally Posted by chickatthegym

^I got denied for both the depots AND the MES at the MAC store in Naples. Then in Tampa, she let me B2M the pots without pans but I had to buy the MES and she gave me my lipglass for free. I am never going to the Naples store again (not just bc of that, I've only once ever had a friendly MA).

I wish MAC would just have ONE policy for B2M that every store could go by. It would be much easier!

I did send a note to MAC's customer service saying something should be posted for customers so they clearly understand the policy. It does suck that every store is diffrent. It all depends I guess how nice the manager of the store is cause every time I have had a B2M question the MA asks there manager. Anyone in Toronto the Bay/Bloor MAC store is super nice but that has always been my experience there.

[MzFit]

I got a reply on my email to MAC:
"At a MAC free standing store can you back to MAC for any potted MAC eye shadow including limited addition and mineralized eye shadows? Also can you back to MAC for dazzelglass crème’s as well as dazzelglasses?"

Quote:

Hello Dayna:

Thank you for your inquiry about MAC Cosmetics Online.

We appreciate the opportunity to explain the expanded Back to MAC program available at MAC retail locations. When you provide your name and address/email address to be entered into the CRM database, you will now have the option of choosing from 3 product categories when returning 6 empty MAC primary packaging containers. By returning six [6] empty MAC primary packaging containers to a MAC Store, you will now be able to choose any Lipstick (excluding any of the Viva Glam Lipsticks), Clear or Tinted Lipglass (excluding Viva Glam Lipglasses) or a Small Eye Shadow (excluding Mineralize Duo and Pro Palettes).

Only Customers who provide their complete information will be eligible for the expanded Back to MAC Program. The expanded program will only be honoured at MAC Stores. The standard Back to MAC program still applies to Customers who do not provide their complete information or who send their empties to MAC Cosmetics Online.

If you have already provided your complete contact information to your store, you are eligible for the expanded Back to MAC program, regardless of when your information was added into the database.

We hope you will continue to visit us at MAC Cosmetics Online. If we can be of further assistance, please let us know.


Kindest regards,

Ann
MAC Cosmetics Online
Customer Service

I guess I got lucky not sure cause it says MES duo's the style blacks are not duo's. So anyways I guess that is the offical policy anything else MA's do there just being nice or probably not up to speed on the policy. I did hear another MA at the store this afternoon letting her customer B2M for a dazzelglass creme.

[hello_kitty]

Haha, I B2M'd for a mineralize duo no problem last night. Whew! I <3 my freestanding store.

[Disneytwinmom]

Hi, Anyone know the turnaround for doing Back to MAC online? I filled out the form and sent my empties in last week. Are they pretty good at sending your first request? Any info appreciated.

[macaddict83]

I was browsing the MAC Counter at my Nordies today and overheard the following conversation.

(Now I don't know if the SA was misinformed or MAC counter policies have changed)

Customer: I would like to B2M these lipsticks.
SA: Okay, but do you have the box?
Customer: For these 3 no, but the others yes.
SA: I can not take the ones without the box. Let me see the others.
Customer: (shows SA the ones in boxes)
SA: These are from Bloomies. I can not accept these either.
(At this point I was getting annoyed listening in)
Customer: Why is that?
SA: That is not our policy, we only B2M on MAC products we sell.
Customer: (Had a frustrated look on her face at this point)

1. Since when do the lippies have to be in boxes?
2. Who does this SA think she is?
3. Did Nordies policies on B2M really change?
4. I've tried to give boxes back and I am told they don't take them.

I think the customer should have just gone to the FS store as there is one in the mall.

[thiscarmen]

Hmm this is really strange, but today I asked my counter if I could B2M for a lipstick, and she told me that counters can only B2M for eyeshadows.

[afloresm13]

As far as I know, MAC freestanding stores will allow you to B2M for an e/s, lipstick, or lipgloss. MAC counters (Macys, Nordies, etc) only do lipsticks.

I never heard of counters requiring boxes for b2m as well (or rejecting b2m empties bc they were purchased at another store) but I'd definitely ask a manager what their written b2m policy is...it doesn't seem right that they would reject b2m's purchased at other stores.. they're all MAC, aren't they? hmmm.

I'm also wondering about B2M online.. has anyone tried it, and does it take a long time?

[GlamQueen21]

My MAC freestanding store takes all kinds of empties. I'm going to depot my special packaging eyeshadows soon when I buy another eyeshadow palette.

[forevernars]

I'm sorry if this has been answered already but can you b2m eyeliner pencils? I have a used up feline eyeliner and wanted to know if it's b2mable? lol

[erine1881]

Quote:

Originally Posted by forevernars

I'm sorry if this has been answered already but can you b2m eyeliner pencils? I have a used up feline eyeliner and wanted to know if it's b2mable? lol

it has been asked, and no you can't.

the only pencils that you can b2m are the twist ups-technakohls and cremestick lipliners.

[forevernars]

Oh ok. Thanks a lot!

[Disneytwinmom]

UPDATE- It took about 3 weeks to get the lipsticks I requested by filling out the online form and sending in my empties. I received both my first choices- Naked Paris Lustre and Hold the Pose.