What to expect from a MAC makeover?

[basoo]

yah that is right , you have to make a purchase to get the makeover.

[Brittni]

LOL WTF??? Not to get a consultation!??? REALLY?

They never told me that when I scheduled my consultation....

Well I guess you could always return the stuff if you wanted to be cheap.

[Ambonee]

Quote:

Originally Posted by Brittni

Well I guess you could always return the stuff if you wanted to be cheap.

Seriously?! This was not cool.

The MUA takes time away to give you a makeover, not being able to sell and possibly sell 3-4x to people just walking up (so they can make their goal and keep their job, seeing as how people are getting laid off left and right because of the economy) and not being able to help other people who may need help. Also when you return the stuff, regardless if you used it or not, it gets tossed away. If it didn't work for you that's one thing but to be wasteful? This is why they have a price hike every year.

Makeovers are a service. Most counters require a minimum purchase. I worked for Chanel and it was 3 items...that's a lot more than $50. Same w/Lauder, Lancome you name it!

MAC is not even charging you for this service. They are pretty much *giving* you product. If you think about it, if you went to get your hair done, you'd spend anywhere from $40-$300 (depending on what's being done) and you'd leave with only your hair done, no products. Get a make-up artist to your house for a wedding or prom and they'll charge you AT LEAST $50 (more than likely A LOT more) and you won't get anything! At least here you get make-up for the money.

Listen baby, IT'S A SERVICE. Don't be rude and return the items you purchased! If you don't like what the artist used, DON'T BUY IT! Buy something else you've been eyeing, if you're there to get a makeover at MAC, you probably already like the products, buy something you like (or need) and don't return it! Don't waste the artists time. That's just wrong.

/rant

If you're just getting color matched, they don't charge. Eye demo--no charge. During the week most places don't charge. Weekends are busy, Fri-Sun it's $50, if you don't like that, go during the week when it's not so busy.

[PaliDNAnge]

What if you go to an event they have at some department store counters. Is it still a $50 minimum?

[GlamYOURUs]

Quote:

Originally Posted by PaliDNAnge

What if you go to an event they have at some department store counters. Is it still a $50 minimum?

You bet it is. How else will they try to get you to buy the new products they try on you?

[Stephie Baby]

I agree with what Ambonee said. I really think its rude for people to go in and just try to get their make up done for the night and not purchase anything. Thats basically wasting the MA's time. If you go in Monday-Thursday, normally its free at counters. Even if you can't spend $50 at the time, get at least something. Come on!! Brush cleaner is only $10.

[Brittni]

Quote:

Originally Posted by Ambonee

Seriously?! This was not cool.

The MUA takes time away to give you a makeover, not being able to sell and possibly sell 3-4x to people just walking up (so they can make their goal and keep their job, seeing as how people are getting laid off left and right because of the economy) and not being able to help other people who may need help. Also when you return the stuff, regardless if you used it or not, it gets tossed away. If it didn't work for you that's one thing but to be wasteful? This is why they have a price hike every year.

Makeovers are a service. Most counters require a minimum purchase. I worked for Chanel and it was 3 items...that's a lot more than $50. Same w/Lauder, Lancome you name it!

MAC is not even charging you for this service. They are pretty much *giving* you product. If you think about it, if you went to get your hair done, you'd spend anywhere from $40-$300 (depending on what's being done) and you'd leave with only your hair done, no products. Get a make-up artist to your house for a wedding or prom and they'll charge you AT LEAST $50 (more than likely A LOT more) and you won't get anything! At least here you get make-up for the money.

Listen baby, IT'S A SERVICE. Don't be rude and return the items you purchased! If you don't like what the artist used, DON'T BUY IT! Buy something else you've been eyeing, if you're there to get a makeover at MAC, you probably already like the products, buy something you like (or need) and don't return it! Don't waste the artists time. That's just wrong.

/rant

If you're just getting color matched, they don't charge. Eye demo--no charge. During the week most places don't charge. Weekends are busy, Fri-Sun it's $50, if you don't like that, go during the week when it's not so busy.

LMAO. You need to CHILL on the WHACK ATTACK.

I do go during the week (hence the no charge, maybe it's cause I'm nice and they like me -- plus I buy enough anyway) but regardless...my statement was joking HENCE THE You seriously don't need to jump down someones throat over the internet for a joke. If you want to make a generalized bitchy comment towards everyone, that's fine, but don't direct it towards me next time.

But yes, of course, I do agree that the MUA spends time with you and they do deserve compensation.

[erine1881]

not only is it rude, but its theft.

just an fwi, we track returns. if you keep returning, you get flagged, and can no longer return ANYTHING. even if its something that truely didn't work for you, you're stuck with it, all because you conned the company and tried to get a free service that costs very little in the first place.

[MAC_mallory]

That wasn't really all that bitchy of her.
That wasn't a "whack attack"
She made a very good, valid point, and IMO she wasn't being bitchy.
She was trying to give you information, because your 'joke' wasn't cool.

Next time, instead of getting all flustered, just accept the fact that you were wrong, and don't try to make it seem like someone else was.

I really don't believe she was the one in the wrong, here..
/end.

[ms.marymac]

Quote:

Originally Posted by Brittni

LMAO. You need to CHILL on the WHACK ATTACK.

I do go during the week (hence the no charge, maybe it's cause I'm nice and they like me -- plus I buy enough anyway) but regardless...my statement was joking HENCE THE You seriously don't need to jump down someones throat over the internet for a joke. If you want to make a generalized bitchy comment towards everyone, that's fine, but don't direct it towards me next time.

But yes, of course, I do agree that the MUA spends time with you and they do deserve compensation.

It was hard to tell that you were joking, even with the smiley face-sarcasm isn't easy to read, ya know? I'm sure she wouldn't have made that comment if she knew you were joking. There are seriously people that share that mindset you were joking about, though.

[Ambonee]

Quote:

Originally Posted by Brittni

LMAO. You need to CHILL on the WHACK ATTACK.

I do go during the week (hence the no charge, maybe it's cause I'm nice and they like me -- plus I buy enough anyway) but regardless...my statement was joking HENCE THE You seriously don't need to jump down someones throat over the internet for a joke. If you want to make a generalized bitchy comment towards everyone, that's fine, but don't direct it towards me next time.

But yes, of course, I do agree that the MUA spends time with you and they do deserve compensation.

Sweetie I wasn't trying to make a bitchy comment toward anyone. I commented that what you wrote was not cool because like it or not people actually do it. They will come in and spend $50 (even more) and return it the next day. There is a whole thread called "Bad Customers" that talks about MANY situations about customers stiffing MAC and it's artists.

I read your comment and thought to myself, crap! other people think it's cool to do this! They think it's ok. I didn't take it as a *joke* even with a I took it (and felt others might take it) as a "ha! it's okay to do this" kind of comment.

There are new members here at specktra, more and more each day and for them to stumble across a post that reads "Mac Makeovers" and read a comment that says, "just return it" they might think "what a great idea" and do it themselves. It just seemed very irresponsible to me. So I commented. I in no way meant to offend you, and I assure you I was very "chill" when I responded. It just sucks as an artist to see people taking it so lightly when I have to see it every time I work. I'm glad you don't do this and you were joking. It's nice that the MA's like you.

Again, I wasn't trying to make a "bitchy comment" if you had specified that you went during the week and that's why you don't have to spend the $50 then we probably wouldn't be having this conversation. But you said:

Quote:

Originally Posted by Brittni

LOL WTF??? Not to get a consultation!??? REALLY?

They never told me that when I scheduled my consultation....

Well I guess you could always return the stuff if you wanted to be cheap.

so it didn't seem like you knew the answer to the OP's question. You seemed to not know there was a $50 minimum purchase Fri-Sun. However, I assure you, had I known you were joking I would have never even commented back.



Just to let you know this comment was not meant to offend you either. I just wanted to respond because I really had no idea you were joking and needed to clarify why I had made my comment to begin with.

[da_hood_model]

i was planning on buy alot of stuff any way ( at least 75-100) as a gift to myself after i have my baby i figure i might as well get a make over too cuz i never got one

[da_hood_model]

Quote:

Originally Posted by erine1881

not only is it rude, but its theft.

just an fwi, we track returns. if you keep returning, you get flagged, and can no longer return ANYTHING. even if its something that truely didn't work for you, you're stuck with it, all because you conned the company and tried to get a free service that costs very little in the first place.

i agree

[Stephie Baby]

Here is the main thread discussing MAC makeovers. There is more information that will help you also.

http://specktra.net/f165/what-expect...akeover-93111/

[Ambonee]

Quote:

Originally Posted by da_hood_model

i was planning on buy alot of stuff any way ( at least 75-100) as a gift to myself after i have my baby i figure i might as well get a make over too cuz i never got one

on the new baby!!!

Go pamper yourself mama! I love getting makeovers! You should go get a mani and pedi when you're done to make a day of pampering complete! You deserve it!

[da_hood_model]

Quote:

Originally Posted by Ambonee

on the new baby!!!

Go pamper yourself mama! I love getting makeovers! You should go get a mani and pedi when you're done to make a day of pampering complete! You deserve it!

thanks thats a good idea

[aznbaby4ever94]

wow(:

this thread is a huge help

i am a TOTAL mac newbie, and all these hints are helping me get used to mac

[unbelizable]

Quote:

Originally Posted by cuteymcpretty

hiya!

sorry if im gonna be repeating anything buuuuuuuuut here goes!

you dont have to book an appointment, you can generally walk in mon-thur. fri sats and sundays we tend to get fuly booked so i would maybe ring the counter of your choice and make a booking if its for one of those days (sats esp tend to get booked up a few weeks prior cos people tend to go out that night etc)

theres a £25 booking fee, dont know what the american fee is and its all redeemable on the day which is great!

you say your uncomfortable about your skin etc, but dont be.. as a make up artist your trained and you see all types of skin types every day so no one should be like "ewww". if youre more comfortable wearing make up to the counter (so that you dont feel weird walking about without it on) its okay to get the make up artist to take your make up off, or do it yourself when youre there if you feel more comfortable.

the makeovers are awesome though, the artist talks you through step by step application.. and always asks what it is youre used to wearing. what i tend to do, is encourage the customer to try something a little different and they love it everytime because its out of the box.. something theyre not used to so if you wanna do that make sure you mention it, and if you dont like something then say aswell, cos theres nothing worse than having make up on you dont like, itd ruin my day! haha

at the end, the artist should make yuo a facechart and on it is everything she or he has used on you which is good because mayeb you wont want to buy everything straight away and also its there for you to refer to if you want to recreate the look

overall its just a great way to get pampered and get advice, i used to get my make up done frequently from mac a few years back before i worked for them, i loved it, hope you do too!

I noticed you're from Manchester... which store do you work at?!

[sofabean]

Quote:

Originally Posted by cuteymcpretty

hiya!

sorry if im gonna be repeating anything buuuuuuuuut here goes!

you dont have to book an appointment, you can generally walk in mon-thur. fri sats and sundays we tend to get fuly booked so i would maybe ring the counter of your choice and make a booking if its for one of those days (sats esp tend to get booked up a few weeks prior cos people tend to go out that night etc)

theres a £25 booking fee, dont know what the american fee is and its all redeemable on the day which is great!

you say your uncomfortable about your skin etc, but dont be.. as a make up artist your trained and you see all types of skin types every day so no one should be like "ewww". if youre more comfortable wearing make up to the counter (so that you dont feel weird walking about without it on) its okay to get the make up artist to take your make up off, or do it yourself when youre there if you feel more comfortable.

the makeovers are awesome though, the artist talks you through step by step application.. and always asks what it is youre used to wearing. what i tend to do, is encourage the customer to try something a little different and they love it everytime because its out of the box.. something theyre not used to so if you wanna do that make sure you mention it, and if you dont like something then say aswell, cos theres nothing worse than having make up on you dont like, itd ruin my day! haha

at the end, the artist should make yuo a facechart and on it is everything she or he has used on you which is good because mayeb you wont want to buy everything straight away and also its there for you to refer to if you want to recreate the look

overall its just a great way to get pampered and get advice, i used to get my make up done frequently from mac a few years back before i worked for them, i loved it, hope you do too!

they never do all that for me
the MA that did my makeover only explained a few things while she was putting them on. also she never listened to what i wanted and put a whole bunch of orange on me...

and i've also found that at the end of the makeover (more than once this has happened) that it's really awkward because that's when you're supposed to pick out what you want to buy, i guess, but the MAs don't say anything and they just keep looking at you... so it's kind of an awkward silence. i wish they'd say something like "so how do you like the makeover? are there any things you like in particular that you'd want to purchase?" or something like that

[erine1881]

Quote:

Originally Posted by sofabean

and i've also found that at the end of the makeover (more than once this has happened) that it's really awkward because that's when you're supposed to pick out what you want to buy, i guess, but the MAs don't say anything and they just keep looking at you... so it's kind of an awkward silence. i wish they'd say something like "so how do you like the makeover? are there any things you like in particular that you'd want to purchase?" or something like that

i always say that stuff after i finish an appt. "what do you think? do you want me to add anything? take away anything?" i'm sorry that you've had such mute MAs.

[Coat]

when i had mine does, i felt the most beautiful i have in my entire life, like i actually felt pretty LOL. I've worn makeup before but i'm usually natural but omgg that makeover was amazing and i'm so into mac now. Don't bother going to the body shop for a makeover, theyre not that great, sure the people are trained in doing makeup for people but they arent proffessionals like mac!

[stacey4415]

The first time i ever went, all i wanted was foundation

she took off my make up, efoliated, moisturised and everything, was v embarrasing as she dragged me through harvey nichols to a spa section to wash it off!!

then she did a full face, she didn't do eye makeup, cause i don't wear eye makeup!!

[stacey4415]

oh and i should add, the above description was free, not booked or paid

[stacey4415]

I disagree, i'm possibly going to offend here; but people shouldn't buy something cause the employee has taken their time to do a make over, they should buy something if they want to

it's likely that if they do buy something, that this attitude is likely to continue where they will be possibly fearful of going into said shop again, and therefore mac wil lose their custom entirely, even if the person did plan to go to mac just for a make over, and never ever intends to buy anything so be it.

i'm sure when mac set up its policies on makeovers, they didn't think everyone would buy something everytime they got a make over, and thus, reinforcing my earlier point, i don't think mac artists need compensation, maybe, one could argue if you were paid fully on comission, yes, but if so, maybe said person is in the wrong job, cause i think it's unreasonable to wish people to buy things whenever they have a make over

what if they want to try something out, with no intention of buying..is that not acceptable

in england, supermarkets sometimes have testers of cheese, say, and i believe that a supermarket would only, in reality, expect about 3% of people who take a tester, to buy it. however, businesses, i believe, enjoy and relish building up a friendly face to their business, one in which, isn't all about profit.

and someone mentioned that mas need as much money as possible, or something to that effect, cause of the economy; well, sorry, but i for one, will not buy something just to help people in the world-wide credit crunch!! why should one pay for something completely out of control?

note, this is not an attack, of any kind, simply my opinions

and to add, before some, make prejudicial thoughts, the FREE make over i had, i bought everything used except the exfoliator, moisturiser etc. i bought, namely, foundation, 190, blush, and powder.

therefore, i will buy the products if i like them and need them

but not to simply compensate said ma for doing their job
,

Quote:

Originally Posted by Stephie Baby

I agree with what Ambonee said. I really think its rude for people to go in and just try to get their make up done for the night and not purchase anything. Thats basically wasting the MA's time. If you go in Monday-Thursday, normally its free at counters. Even if you can't spend $50 at the time, get at least something. Come on!! Brush cleaner is only $10.

[stacey4415]

Quote:

Originally Posted by da_hood_model

i agree

Under English law, it's not theft