Exceptional MAs

[SuzyCutie]

I'm going to give a shout out to the MA's at the South Portland Maine Macy's-they are ALL wonderful,however enabling,lol.I've NEVER run into anyone there who isn't extremely gracious.

[belldandy13]

it's good to know that there are exceptional MAs & give recognition to the great MAs out there!

[Simply Elegant]

Whenever I go to the freestanding store downtown, there's always the same guy helping me and he's always really friendly and gets the stuff for me quickly and doesn't push stuff on me. He just greets me and then leaves me alone. He's the best MA there by far.

[Jacq-i]

My favorite MA is named Jon, and he works at the MAC counter at Nordstrom. Last November, I asked if they had "that teal eye shadow from Lure" and he knew exactly what I meant. They didn't have any, so hopped on the phone and got it shipped in from across the country at another Nordstrom. He had them send it to his counter, instead of my house, so that I wouldn't have to pay shipping. He called me to let me know they were there, and when I came in, there were two. One that I ordered, and another just in case I fell in love with it. I bought both of them! He's really nice and cheery too.

I also like Kandy, from my MAC Store. She'll hold thing for me, for a few days, and all the other MAs only hold for a day. Plus she's really sweet.

[Bernadette]

It's great to hear about so many great MAC MA's out there. I can't tell you how awesome it would be if you all took the time to send an e-mail to the company complimenting these artists .

[lethaldesign]

Quote:

Originally Posted by jenii

There was one MA who was my favorite. Sabrina. She worked at the Nordstrom MAC counter in Westside Pavilion (which is in L.A.). Not only did she do more tasteful makeup than the other people there, but she was very kind and helpful.

I don't think she works there anymore, because I haven't seen her. I miss her. I actually don't shop that counter anymore because she isn't there when I go. I'll B2M things occasionally, but if I wanna buy something, I do it online.

There is actually a Sabrina that works at the new(ish) freestanding store in the Westfield on Topanga Canyon. She's super nice &very very helpful. Perhaps she could have transfered? I saw her for the first time about a month or so ago &she's been there everytime I have gone since.

Actually, if I can help it, that is the ONLY MAC I will go to anymore because I always get wonderful service there. Three MAs in particular - Rachel, Sabrina, &Courtney - are always eager to help you the moment you walk in. Its hardly ever busy in there (perhaps because they also have a rather large counter in the Nordy's in the same mall). But its great because everyone there knows their stuff! I feel comfortable asking questions, knowing they are giving me good advice because they seem very educated with the products they sell. Every time I go in &get great service, I ask to fill out a comment card (all the freestandings at least should have these on hand). I think good workers should be recognized!

On the other hand, there is one Nordy's counter I avoid at all costs because I've always gotten the WORST service. Not to mention the MAs there seem like standard retail employees &never know the products. Last time I went, I knew way more than the MA who was helping me. I was asking her help with something &she just looked completely dumbfounded. But when she was ringing me up, she tried to get me to apply for the Nordstrom credit card about 5 times.

[girlstar]

The best MA at the Bay in St. Catharines in Tamara, hands down. In my opinion, she's not the typical "MAC MA".. that girl is truly obsessed with MAC and so happy to be working there! That store is actually relatively good as far as MAs go. But Tamara is definitely the best, she's such a sweetheart and always makes time for every customer standing around to be helped, even when she's the only one working, AND is doing a makeover! (One of her co-workers tried, unsuccessfully, to ignore me last week when she was the only one working and she was doing a makeover.. but damnit, I wanted that Northern Light! )

[rosquared]

i've been shopping at mac for years now and i can only recall one experience that was awesome. i get a lot of canned compliments and u can really tell when someone's not sincere. anyway.. this one time, i got a manager at the counter at the arcadia, ca nordies. i forgot her name, but she seemed to be filipina, maybe.. and she was SUPER sweet and nice and took her time even tho it was at the nordies trend show and was really busy. she even gave me a sample of the lippie i wanted to wear on my date that night and then she went ahead and called the nordies near my office so i could pick up the full l/s next time i went to work.

[NicksWifey]

My favorite MA of all time is Shirley at MAC in Fair Oaks Mall in Fairfax, VA. She has been such a doll whenever I've needed stuff from there! She's so cute and tiny and she can rock cat eyes like no other!

[AppleDiva]

I went to the Macy's Mac counter and one of the MA's offered me free sample pigments... I asked, "Do I have to buy anything?" She replied, "oh no" and I bought a lip gelee.. very great service!!

[jenNpaci]

one of my favorite MA's used to work at the Edison Mall in Fort Myers, FL. His name was Jared and he was just amazing. He did my make up for me all though high school and when I was sick and my mom went and picked up my prom dress, he saw her in the mall and called her over to the counter and picked out make up that would compliment my dress as well as sent some instructions as to how to use it. He later moved to Jacksonville I have only seen him once or twice since then but he's a sweetie!

[belldandy13]

awww what a sweetheart!

[acidtongue]

I live in Chicago so I've been to several different counters but my favorite counter is in Macy's in Aurora, IL. I'd rather go out of my way to go here than one of the counters closer to me, it's the only one where I've constantly gotten exceptional service. Everytime I've been there the MA's have been pleasant & chatty, not the least bit snobbish or pushy. Even when they're busy, they still manage to be more than helpful and you never get that feeling like you're being ignored. To me, this is what all the counters should be like.

[WhiteLotus]

Sad to say, but I've had better and friendlier service at a free standing MAC then at the counters in department stores or malls. There is one MA who is uber nice and friendly by the name of David at the MAC Pro store in San Francisco.

[JGmac]

I've only been to a store a very few amount of times, but I had just an amazing experience with Shana at the Oakbrook store. She let me browse as long as I wanted, then was helpful as soon as I asked her questions. Very sweet and patient, and just all around wonderful. I plan on going back if possible!

[Katura]

I love hearing about happy helpful MA's!!! I love knowing that me enjoying my job, being friendly and accomodating and enjoying helping everyone out at the counter gets remembered You gals should def write to MAC and let them know that they are doing awesome!

[Dizzyray822]

Where:
Pembroke Lakes Mall, Pembroke Pines, FL

Names:
Patricia and Amy (the blonde one)

Why:
They are always so friendly no matter how busy. They never talk me into buying anything without trying it first to make sure I like it. Even if they are so busy they still help me try things on. They give great advice and keep me updated about new events. They even take my number to call me when certain things are coming in or are happening. They never accidentally give me the wrong item. And they always remember me. I LOVE them. They make going to the MAC counter a dream.

[frocher]

I have always met the best MA's at my freestanding MAC store. Super sweet and helpful.

[Kuuipo]

I have found that the MUAs at the freestanding store in Ala Moana ignored me,and I really had to work to get attention for a rather long list of products I wanted to buy.....I have had much better service at Macy's in Aiea, and the best service at Macy's in Waikiki-someone showed me a new tip. The assistants in Macy's in different parts of Honolulu where more personable. I was in Philly and visited the center city freestanding store and the MUAs were very friendly.

[mello]

A few months ago I visited the MAC counter in the Bay, and I got really good service from this one MA. He was really friendly and patient with me, as I wasn't sure what I wanted. He even suggested some colors and combinations that would be good for my skin tone and for the summer. I asked him a lot of questions and he was really good with answering me. One question I asked was about creating a smokey eye, and he sat me down and actually did the look on my eyes and explained what he was doing etc. All the while he was giving me advice on working at makeup counters, how to get experience, what to put on my resume etc. because I had expressed interest in applying. Seriously, he was awesome.

[sissypooh]

Hi to all!

I am a MAC Artist in Durham, NC, and I just want to let you guys know, that whatever experience you have at a MAC, good or bad, please let the customer service peeps at MAC know. We really need the feedback, so maybe the next time you go in, things may be different if you had a bad experience or even better than the last b/c you had a good experience! All you need to do is go to the mac website and leave a note in the customer service section. MAC pays special attention, and artist will get the feedback, as do the managers. I hope everyone has a great weekend!

Thanks!

Christine

[metal_romantic]

So what are the things that turn a good MA into a GREAT MA?

[ForgetRegret]

There are 3 MAs that I loooove, and generally if one of them isn't working, I won't buy anything...the first is Diane at the counter in Nordstrom at the Menlo Park mall in NJ. I've known her for YEARS, and I loooooove this woman. She knows me well, knows what I like and don't like, what looks good on me, what doesn't, and she always goes that extra step to ask how I've been doing, how the baby's doing, etc. She's such a sweetie, and always takes time to say hi and give me a hug, even if she's super busy and doing someone's make-up. <3
Then there's Caitlyn (I may have misspelled that...cuz I suck. ) and Brandon at the freestanding store in Columbia Mall, MD. They're always so sweet, and say hi to me and if they're busy, they tell me they'll be right with me (understandably it takes a while, sometimes, but hey...at least they acknowledge me). Caitlyn has been "my" MA for a few years now, and she's like Diane, knows what I like, what works, and if something doesn't work for me, she figures out how to fix it (she's the one who came up with the NW powder over NC foundation so I could actually wear SFF). If she's working, I won't let anyone else help me...and I think at this point everyone recognizes me as her client, so they all just say hello and let me know they're not ignoring me. LOL <3
I don't see Brandon as often, but if Caitlyn's not there, I always go to him...he's a sweetie pie, and I love him to death. He's done my makeup a few times, and it's always been really beautiful, and he totally helped me out when I left my makeup bag in Jersey (I couldn't get home for at least another 2-3 weeks...and I can't live without my makeup for that long). I came in to the store freaking out, and he helped me chill, and we picked out the essentials, what I'd need to get by, and even told me when he thought something wasn't necessarily "essential" <3
I tell you...if MAC was full of MAs as wonderful as these three, and the others that I see some of you mentioning, everyone would have an amazing experience, and no one would shop anywhere else ever again. LOL

[angereye]

I had the best MA at the Nordstrom counter, but she moved out of the country...I miss her! She was the best! She always went above and beyond to provide the best customer service. I spend quite a bit of money everytime I go to the counter which is atleast once a month. I haven't found anyone like her. Everyone pretty much ignores me even though they've all seen me there for years and now much money I spend. My friends use to tell me of horrible service they got from MAC which I didn't believe until now. I'm praying my MA comes back or that I find someone like her.