MA Rudeness/Bad MAC experiences/Rants

[claralikesguts]

i love the fillmore store. the people are so friendly, and it's never busy.

[gildedangel]

Good for you for not giving the Pro Store the sale! That's what they get for being rude. I am glad that you have such a nice freestanding store to go to though!

[xStarryEyedX]

ugh, don't you hate that.. i'm the same way- i don't need to babied through a sale, but i DO expect to be talked to with respect. i walked away from a makeup artist a couple of weeks ago because she was so fricken rude, and went to a different counter that i usually go to. i was parked closer to the nasty one, but it was still worth not giving a sale to a degrading person. if you don't appreciate your job and your customers, please get another job. there are tons of people who would love it. i understand bad days etc- but she was strait up RUDE.

[OfficerJenny]

I've never been to the SF Pro store, but I've heard nothing but horrible things about it. I'm sorry this happened to you. People are dumb heads >8(

[kariii]

Quote:

Originally Posted by OfficerJenny

I've never been to the SF Pro store, but I've heard nothing but horrible things about it. I'm sorry this happened to you. People are dumb heads >8(

Me too, I've heard nothing but rude comments about them. It's so sad. All the employees there are on some kind of high horse. At least act like you enjoy your jobs. They all come off as they have no true passion for what they are doing.. as if they are just there to fulfill some kind of retail job and go home by end of the day.

[juicy415]

me too i used to go to the pro store but not anymore for being rude... i adore the fillmore one

[Ggxox]

MAC Covent Garden in London were a bit meh.

xoxo

[Aphrael]

Oh I'm sorry you had a bad experience there, Ggxox! I went there twice and I had good experiences both times! Recently I went to the Rotterdam store and last Friday I was served by a very lovely man and he was very nice and helped me as I asked for everything around me. He distracted me from what was to be my father's birthday (but he died a couple of months ago) and we had a great time.

But yesterday I went again and he was on holiday, fine that's ok! I met a very lovely lady assistant also and I like her a lot, she was nice and she was very friendly. However, there were 3 other MAs at the store. One guy who DID NOT even look at me whilst I was trying out the nail polish colours instead asked the lady (nicely and poshly dressed) next to me if she needed help eventhough I'd been standing there on my own for 10 mins before the other lady appeared. (I was dressed in my jeans though I did have makeup on and I came in after work so I was a bit windswept).

So then this lovely MA helped me as I tried a blush on, a few blotted powders and gave me a sample of Prep and Prime. So at the time I had my fingernails all swatched a different colour as I wanted to get a few and wanted to know how they looked like on my fingernails. I was like "Hey rainbow!" and smiled! The MA that helped me was like really bemused too! But the other lady MA (very tall) she just gave me ONE look, very condescending look like how she was looking down at me and with her nose tilted upwards as if I was a fool and how the hell am I shopping there! So I ignored her, and then I took my nail polish swatches off as the MA that was serving me went to look for something. She had customers who wanted to pay but my MA was faster than her, so I was up next. The girls who wanted to pay were flocked around the area where I can pay with my card (i.e. the pin machine) and I was like "Excuse me, can I use the machine?" These girls looked at me and laughed at me because I was again dressed in casual jeans, hair tied up, converse trainers and they were in dresses. They thought I couldn't understand Dutch but they were saying what a joke I was amongst myself and the other snooty MA. Ah well...

I paid and left but at the end of the day, I had a crappy day at work, my MAC visit lightened up my day and I had a lovely assistant to myself, so I wouldn't let this experience ruin my day! But it really tells you that people can be too superficial...

[shatteredshards]

I've had mixed experiences at MAC - I use the Southdale Macy's counter and the MOA store. I avoided the MOA store for awhile because I got consistently crap service there, but they've gotten better, I think.

Having said that, I friggin HATE my local Sephora.

I go to the MOA store, being it's the easiest to get to, and pretty much every time I go in there, I get ignored. They act snooty as heck and it's a pain in the butt to try to get help with anything. I can't even remember how many years they've been in the mall now, but I walk in every time I go to the mall (if anything, so I can see products in person), and yet I could count the number of nice employee encounters on one hand.

[MamaMAC]

I have been to several MAC's in the years that I have worn MAC and for the most part the MA have been totally snotty, but the ones that are nice are completely great to work with. I really don't think that its MAC I think that its the people themselves.

[shatteredshards]

Ugh, another yuck experience at Sephora today. The thought I'd go in for some Shadow Insurance and to pick up my birthday lip gloss set, and as many employees walked past me, it was sad how my friend and I were completely ignored. We circled the store for about 15 minutes before anyone even aknowledged us, and that employee seemed relatively interested compared to the other employee she had check me out.

I love Sephora's site, I hate paying for shipping. But I think I'm going to boycott their physical stores and write them a letter saying they should be sending "plain clothes" corporate people and secret shoppers in to see how poor the customer service is.

[2Fruits]

All the posts about MA's judging you by your clothes or if you have no makeup that day remind me of my fav. scene in Pretty Woman where Julia Roberts walks into the department store trying to buy a dress and they won't serve her, then the next day she walks in dressed in gloves, a long dress and a hat and with her arms loaded with bags from other stores and reminds them of what happened the day before!

I have too had this happen to me when I've walked to a counter wearing no/little makeup and very casual clothes but with the intention of buying and have also been snubbed! So important not to judge a book by its cover (especially in retail!)

[Kragey]

I've been to two MAC counters. The one is full of lovely MAs; some are clearly more talented than others, while others only seem more talented because they cake a thousand products on. (Hey, if you wear hardly any make-up and still look good, you have just as much of a right to be proud!) But you know what? Who cares! They're all kind and patient, they listen to me, and if I tell them, "No, that's not what I'm looking for," they try something else.

The other counter...ugh, I stopped going there after the fourth or fifth bad experience in a row. Every MA at that counter looks me up and down like I am dirt. Now, admittedly, I look pretty frumpy when I go out; I don't really wear make-up outside of photography or occasions where my gothy clown paint (LOL) is appropriate, so...yeah, I don't wear it to class or to go shopping, I just want to be comfortable. So apparently, this means I can't SERIOUSLY like MAC or know what I'm talking about.

The one time, I asked the lady for a "bright matte shadow with opaque coverage, preferably a bluer teal." The lady then procedes to show me a shimmer shadow. I tell her, no thank you, that's not what I'm looking for, I want a matte shadow. She lets out this agrieved sigh, then pulls out another color that was actually really green, kind of a grassy green. I said no, it's far too green, I want a matte teal. The woman throws her hands up in to the air, points to one of the shadow displays, and says, "Well, just find one then!" I don't know what my face looked like at that moment, because I was shocked, but I do remember finally saying, "No thank you," or "Have a nice day," or something like that, then walking over to the Estee Lauder counter instead.

Another time I let it slip that I love MAC, but I only own a select few of their products and just try to pick the "best of" of a variety of brands to save on money. At the time I actually WAS wearing make-up (nothing fancy: a little L'oreal foundation, some brow filler, black mascara, a bright pigment I'd used as a liner, and concealer), so the woman suddenly decides to move A BARE INCH FROM MY FACE and squint at me. Then she tells me she "can tell," my concealer is "definitely cheap," and if I were "REALLY interested in make-up," I would "know better." (I swear to God, those were her words: "You would know better." EXCUSE ME?!) I was so annoyed that I told her it was actually MAC concealer (and it was) and showed her the compact in my messenger bag, then added that I was using the $150 I apparently "should have" spent on MAC eyeshadows to pay for my GRE, thank you very much. The woman turned BRIGHT RED as soon as she saw the compact, and she walked away, leaving me alone at the counter for a minute until a more reasonable sales lady appeared.

And if there's one thing these women do, it's try to push products I will never use on me. Listen, I know you have to make commission and what not, but if I tell you, emphatically, that I do not want a certain product, you'd better move on to greener pastures before I get annoyed. I can't tell you how many times MAs at this particular MAC counter have seen that I am fair-skinned and tried to push bronzers and darker foundations on me, trying to make me "look sun-kissed" or "lightly tanned," and they would NOT listen to me when I told them I don't use bronzers or spray-on tanner or anything that makes me look darker. (I like being pale, LOL!) The one woman rolled her eyes at me and said, "Well, that's what's IN," and when I mentioned that bleaching your skin is "in" in a number of Asian countries, she just looked annoyed and pulled out ANOTHER BRONZER. I left after that.

I'm sorry, I was unaware I had to wear make-up 24/7, desire a tan, and spend thousands of dollars on MAC products and MAC products alone INSTEAD of paying for my education in order to have an opinion! Let me work on that for you...NOT.

[sarah.p]

I can't count the number of times I've been to MAC and had awful service!