MA Rudeness/Bad MAC experiences/Rants

[MACForME]

I should have, but i was so shocked that it even happened, i was like, WHOA NELLY! Let me get what i need and GET OUT OF HERE!

[Liz]

You should call in and ask for a manager first to see if they are there. If not, they can check the schedule to see when she/he will be there.

[moonrevel]

WOW. That is terrible. Having worked in retail, I of course understand that you can have a bad day with customers, but I don't care how bad of a day you are having, you should NEVER treat a customer like that.

[vampygirl]

I have written to CS on MAC's site. The counter at the dept. store near work has the snottiest girls working there and one day I took a friend of mine to check out lipglass and the girl there was completely rude. She did not want to buy anything because we were treated bad.

So I went to MAC's site and wrote where it was, the date and the girls who were there.

I got a reply back from MAC stating they were sorry and thanks for telilng them and they sent me a free eye shadow.

[MACForME]

I couldn't get the womans name... she didn't ring me up either, so it wasn't on the receipt, but i put the time and store number down.

[banana]

Last weekend at the pro store a SA was rude to me because I asked about eye safe pigments and wouldn't let me see the list that shows which ones were not eyesafe. I asked her questions about other products and she was really rude and bitchy about everything.

[Terresa]

I know that you said that your two experiences with this girl were quite spaced out, but if they were less than 3 months apart, I would be very gentle in complaining to management about her. Chances are, she hasn't been to a basic school yet, and if that's the case, it's expecting a lot that she would be completely informed on the line, especially if she doesn't work a lot of hours.

It's true that she probably shouldn't be unassisted on the floor, but sometimes things happen...people call in sick, have to go on a break, whatever, and the reality of retail is that you *have* to put untrained people on the floor to provide adequate coverage sometimes. It's also true that she should do a better job covering the fact that she doesn't know what she's doing, and that's the main reason *I* would complain about her. Even if she doesn't have full product knowledge, she should be spending all her spare time trying to learn it *before* her basic school, but MAC is a large line and that could take a lot of time for someone that didn't have much knowledge about it before they were hired. Also, we don't always know the full situation--perhaps they don't have much info at the counter, perhaps she works one day a week, perhaps she's even just filling in for a limited time. As long as she isn't out and out rude, I think the complaint should really be about them not having fully trained staff to help both her and you...not about what she doesn't know yet.

Now, if she's wearing MAC jewelry, all bets are off...that means she's been to basic school and has been determined to have a grasp of the line. Then there is no excuse for her not knowing her line!

[Janice]

Quote:

Originally Posted by Terresa

Now, if she's wearing MAC jewelry, all bets are off...that means she's been to basic school and has been determined to have a grasp of the line.

I know that's policy, but there are counter managers who give out MAC jewelry before their MA's have been to basic.

Unrelated and directed toward the general topic - IMO if she had two negative experiences at one counter the counter manager needs to know how their employees are coming off.

[MACForME]

Banana- WRITE THEM! Tell them! On their website there is a customer service link, that brings you right into a email form... Let them know what you had to deal with. Word of mouth is plenty strong. I dont know if anything will happen with me, but ya know what, at least i told them.

[ms.marymac]

MAC takes their customer service VERY seriously. I would mention something to the counter manager. If that doesn't work, definately send a message to the website. The job can get very stressful, but that's no reason to raise your voice at a customer for not remembering his/her foundation #.

Sometimes artists (esp. if they are new) have a hard time multi-tasking, or may have a short attention span, so they may not be ignoring people to be a bitch. To flat out get angry at a customer for wanting makeup is unacceptable. If she was that upset, she should have asked her manager if she could step away from the counter so she could get herself together.

Last Autumn I had a rude and snotty MAC woman. I emailed MAC customer service the details. They were really prompt with their response, told me they would contact the manager of the counter and they sent me a free lipglass.

[MACreation]

One MA at my counter (which has alwYS ANNOYED ME) was the one o approach me today. I already knew what i needed so i told her first and she put my stuff aside. I was explaining to her that i was torn whether i should get the kabuki or not as she showed me it..and she was telling me it might be perm since so many loved it, so i said, i'm still contemplating...and i asked for the 2 beauty powders and she came back with them, and i asked for a lipglass in the new collection too...and then she came back and i told her...ok, that's all for today and one last thing i asked for was the lip conditioner in the tub, the CLEAR one specifically. Well..i paid by debit...which i should pay attention to..., got home, and found the kabuki in my bag (WTF??) I didn't ask for it, and a TLC SPF i don't like that one DAMNIT...i was just upset at spending so much and not realizing cuz, I got a coupon for a free panty at vicky's and a "Free cami" with purch of a bottom...so i spent $ on bottoms, and picked a top (worth $18.50) but they all agreed it was "the one for free" and realized again...after i left the store..that i paid $10 for the cami....and one of the associates there was trying to sell me size M pantie...umm..i was wearing tight jeans, I'm sure she could tell i was a S since i told her so. By then i wanted to get out of there. Anyways......just an annoying trip to the mall I hope i can avoid next time.

[Piaqua]

I hate bad sales associates! You'll enjoy the kabuki if you decide to keep it, but what an annoying way to aquire it. I had a haul today, and had to wait 30 minutes to shop (tax free week here so the malls are packed) for it, as opposed to no wait if I'd bought it when I went to the mall on thursday. Why wait 30 minutes? My fave MA was there today and totally worth the wait, as opposed to the girl there thursday night. I waited at the counter looking at blush for a few minutes, she comes up to me and was all snotty and actually asked me "Are you actually shopping, or should I help the woman over there?" The nerve! Just because I'm 18 doesn't mean I'm not going to spend money there. I said (yeah, I was rude right back), "Well, I was planning to shop, but I think I'll wait until an artist who I like is working, Could you tell me when Rikki(my faaaave ma, she's soooo nice) is working next?" So I went back today and everyone at the counter was nicer. I don't know what that girl's problem was. I had never encounted a rude MAC girl until then, and had always wondered what all the hoopla about them being snotty on here was about. Now I know... That was soooo negative, sorry!

[MACreation]

Yeah, she must be like the youngest and newest girl there so I tried to avoid her but my guy MA was blowing his nose and i didnt wanna bother him again..haha..oh well some MA are just rude!

[jenjunsan]

Okay, I was just a little confused about that whole rant...and what does "vicky's have to do with it? Second of all, maybe you think you look like a small, but you look like a medium or from what you were wearing, you didn't look that little? If you stated a small to her, why didn't you look at the tag to make sure you were getting that size? Also, didn't you look at the receipt before you got home? Sounds to me like you are playing prima donna when some of this could have been solved by you just double checking your purchases.

[mel0622]

Quote:

Originally Posted by jenjunsan

double checking your purchases.

i always do this before i leave the mall or outside of the store afterwards.

[user2]

My MAs always list the stuff that I get when I'm at the checkout so I can double-check if I have the right stuff that I asked for!

[user2]

Quote:

Originally Posted by Piaqua

I said (yeah, I was rude right back), "Well, I was planning to shop, but I think I'll wait until an artist who I like is working, Could you tell me when Rikki(my faaaave ma, she's soooo nice) is working next?"

LOL!!!!!!

[kimmy]

the MAs at my counter almost always show me everything as they're putting it in the bag and read the order back to me afterwards. when my mom got me some mac a while ago (my first mac ever, w00) she asked the MA for belle azure, liesuretime and juxt and the chick gave her the wrong colours and she had to take it back to get the ones she wanted...i doubt that MA still works there though, she was straight up bitch.

[MACreation]

I got a small at Vicky's but the girl was persisting a medium, i was wearing size 25 so i'm sure i didn't look like a medium, she was trying to make her job easier to not find me a small in stock. As far as the MA she was in a hurry, and I have NEVER had a problem getting the wrong things there, since i have always pointed to and named exactly what i wanted. It wasn't me being a "prima dona" or a bitch, i was just ranting, like we all do, for no reason at all, only because i wanted to make it about me, an had a bad experience in the process.

[bozica]

One time I was in a MAC store and I bought 4 of the pro palette eye shadows, I never mentioned that I wanted the empty quad to go with it, but when I left the store, I realized she had given me one and charged me for it. Wasn't a big deal though because it was only a few dollars and I could put it to use anyway, but it was still a little weird.

[rubixio]

Didnt she tell you the total before you gave her your card? If not...that's bad service, but I'd think you'd want to know before giving your card over for purchase.


The women at Victoria's Secret are always bitches to me. Not sure if they just suck or if it's because I dont look high maintenance.

[Eye<3Colour]

might as well keep the brush!! the money is already spent!! at least thats how i would look at it. besides im sure u will love it. sorry you had a bad trip to the mall.

[jenjunsan]

Quote:

Originally Posted by MACreation

As far as the MA she was in a hurry, and I have NEVER had a problem getting the wrong things there, since i have always pointed to and named exactly what i wanted. It wasn't me being a "prima dona" or a bitch... only because i wanted to make it about me, an had a bad experience in the process.

Okay...you said it yourself...she was in a hurry. We all make mistakes. She wasn't RUDE she was just rushed. Second of all you said and I quote "only because i wanted to make it about me". Well honey, if that ain't being a prima donna I don't know what is. You called you own self out on that one! :deal:

[Chelly]

why is it that when i go to a mac store that i ask if they have a product and they either say something like "mac makes a black cream color base????" or "its discontinued" WHEN IT'S CLEARLY NOT... why? anyone else have this problem?