MAC RAVES - Great MA/Counter/Online Experiences

[HustleRose]

there is this one MUA in the Mac store in Roosevelt Field Mall in Long Island, New York and i think her name is meghan and she's super nice. she always remembers me the minute i walk into the store and is always really helpful.

[CellyCell]

My favorite MA is Sophia at the Concord Mall in CA.
Verdge use to work there too and she helped me for such a long ass time - I ended up spending $$. Love her.

Best crew as a whole is the Pro store in San Francisco. I heart them.

[Mabelle]

My favorite MA is Chantal (?) at the Fairview Mall in Montreal. I think she's still at the Bay counter. I admit, i havent been by the bay counter much since we got a free standing store, plus they hired a bunch of new girls, who are kinda ditsy and annoying.
Anyway, she done my makeup before which was the best i have ever looked in my life easily (if i can find her when i get married i'm asking her to do my makeup). Seriously i didn't think i was capable of that level of hotness. Also, she's incredibly informative, talented, funny and welcoming. She just makes shopping at MAC more fun then say if it were just some girl. I've written to corporate about her before, i hope it got back to her counter manager and she got... i duno, a gold star?

[manthanoelle]

Quote:

Originally Posted by CellyCell

My favorite MA is Sophia at the Concord Mall in CA.
Verdge use to work there too and she helped me for such a long ass time - I ended up spending $$. Love her.

Best crew as a whole is the Pro store in San Francisco. I heart them.

I love EVERYONE at the Sunvalley Mall Store.

I DO I DO I DO I DO.

They know NOT to try to sell me anything, because when I walk in I have a list made and know what I want. They spoil me. A new collection comes out and they let me sneek in and see it way soon in advance.

They're much nicer than the Berekely store thats for sure, minus a few people who work their. I walk into Berekely and it's a MASSIVE attack of trying to over sell. DISGUSTING.

[X4biddenxLustX]

I usually go to the MAC counter at South Hills Village Mall's Macy's in Pittsburgh. All the girls there are so nice and very helpful everytime! There's one MA there named Sasha (I hope its okay to mention names) who is so friendly and willing to chit chat with me about MAC and other stuff for like half an hour almost everytime I'm there. I was just there today and she was there also. She told me that she was wondering what had happened to me because she had not seen me since like December! We got sooo excited just talking and looking over the hk collection. She was very patient with me when I explained to her that I was sick but am on antibiotics (I've been on it for a while now and am no longer contagious) and didn't feel comfortable swatching on my own hands. She agreed with no problem and was more than willing to do swatces of all the products I was interesting on her own hand. She was also very patient whenever I had a tough time deciding if I should get a beauty powder or a blush. But before I got rung up I asked about the Well Defined collection and she was like "Oh, it's right over there in the back" and lead me there and we talked about the new foundation and concealer. She even gave me a sample of them both without me even having to ask!

The MA's at the downtown Pittsburgh Macy's counter are also amazing. The counter manager Christine ( I hope I spelled it right) is such a sweetheart also! She always makes sure that I am greeted and she is always willing to talk for a while with me about the new collections that just came out or whatever other questions I had about MAC. Once I went in trying to buy Studio Finish concealer in NC35 but they were sold out and she offered to make me a sample of it to hold me over til I could get back to South Hills Village to see if they had it in stock. I just feel bad that I haven't went to the downtown location since the summertime. It's just a pain taking the trolley and walking to downtown from where I'm at. But I'll be sure to stop in next time I'm in downtown and have time.

[lara]

How disappointing that this thread is lagging so far behind the complaints thread.

[demosthenesval7]

i love the mac counter in nordies on michigan ave esp my MA shannon who is the best!!

[uh_oh_disco]

I love the MAC in Exchange Square, Manchester. Nobody at all so far has attempted to force a product on me and they're happy to let you have a good browse and talk through products if you're unsure. Very helpful :]

[Moxy]

This was 2 years ago, but a super cute pretty funnt blonde MA at North terminal on London Gatwick airport was the nicest human being EVERRRR.

God I wanted to take her home with me. Never seen her since, although I stopped flying from Gatwick Love her though!

[chocolategoddes]

when i walked into the MAC pro store in San Francisco, one of the MAs had a huge smile and waved at me. Little things like that can make a shopping experience so much more pleasant.
The whole staff there is really nice and helpful.

[OfficerJenny]

Quote:

Originally Posted by chocolategoddes

when i walked into the MAC pro store in San Francisco, one of the MAs had a huge smile and waved at me. Little things like that can make a shopping experience so much more pleasant.
The whole staff there is really nice and helpful.

I can't wait to go there

[DirtyPlum]

Its great to hear what u guys regard as good MAC customer service... keep em coming!

[star*violet]

i obviously haven't had time to read this whole thread, but i don't think i've ever had a rude salesperson at a MAC counter.

a few weeks ago actually, i was looking for a new tinted moisturizer because my previous mac foundation was too old to use anymore and i wanted something lighter anyway. so i asked my favourite MA who always happens to be there when i go in if mac had a tinted moisturizer and she tried select tint spf 15 on me. i loved it, but since it's been discontinued (and i was also buying concealer) she went ahead and gave me the tester they had which was at least half full - for free.

i totally her lol

she's also always super sweet and even helped my mom pick out my birthday present because she's seen me before and paid attention to what i like and what looks good on me.

generally i think the mac salespeople are much friendlier and enjoy their jobs more than the people at other more expensive makeup counters. they know their products and what they're doing much better too.

[Leven]

Okay, so at school we had to do this whole paper on what we wanna do when we grow up, and what are career choice was. Mine of course was being a makeup artist.

Well for part of the assignment we had to interview a person who does what we wanna do (so i had to interview a makeup artist). After failing to contact one my teacher was freinds with. My mom suggested to talking to someone at the Mac Pro store here.

*brilliant!*

I was nervous because i didnt know if i was allowed to interview someone there lol I just imagined them like saying "Excuse me? I need to sell product to people, not sit and chat to a little wannabe" yeah, thats honestly what i thought was gonna happen, because im nuts lol

So i called to ask if i could interview someone, and the guy (i wont put his name) was like all enthusiastic and said "Sure!.....just as long as its not published in like a newspaper or something" i told him it was for school, he said it was fine.

So i get there all nervous, and the guy is soooo sweet, he takes me and my mom to the back where they do makeovers on people. Another MA was sitting back there. I got to interview them both. It was soooo much fun, even my mom enjoyed it lol i wish i could have also talked to the girl who was working there, because she was really sweet, always asking my mom and me if we needed help. but never in a way where she thought we were dumb lol

So make a long story very long, i got some stuff, and we left. Then while i was in the car looking at my recent purchases, i realized i got the brunette MSF when i meant to get redhead! We turned the car and i ran into the store. the guy i interviewed just took it, and traded me for a redhead, i was like "i dont need to do anything else?" he was like" naw" lol

It was a great night

[cupcake_x]

Today I had a really great experience at the MAC store at the Christiana mall in Christiana, Delaware.

A tall blonde woman whom I've never seen before helped my mom and I out. She gave us time to look, and THEN approached us and answered every question and gave my mom recommendations, since she's pretty new to MAC. She was friendly, helpful and wasn't pushy at all. I hope I get her again next time I go in!

[crystalclear]

Most of my MAC MA experiences have been positive. The people at the Leicester branch have always been amazing and I have been going there reguarly for 3 and a half years now. The service at the Nottingham and Gatwick branches (only been to those a few times) have also been great. I hadn't been aware that alot of people thought some of the MAs (in general) were terrible, just a pity more more people find time for complaints than praise.

[steenface]

Sevim (I hope I'm spelling her name right!) at the MAC Pro store in Orlando is fantabulous! Actually, a majority of the Pro store MAs are amazing and super helpful. I don't think I've ever really had a bad experience there!

[Leven]

Quote:

Originally Posted by steenface

Sevim (I hope I'm spelling her name right!) at the MAC Pro store in Orlando is fantabulous! Actually, a majority of the Pro store MAs are amazing and super helpful. I don't think I've ever really had a bad experience there!

Even though the pro store in Orlando is waaaay too small, the people who work there are f***ing awesome!

[BitBitBabiGirl]

The MAC counter where i live is awesome. It's in the Bay at Midtown Plaza and all the ladies are super sweet & very helpful.

[BeccalovesMAC]

I fuggen love the MAC Pro store inside the Ceasar's Forum Shops in Las Vegas. I have had some pretty horrible experiences at a couple of Nordtrom's stores in Arizona(where i reside). There is a Pro Store in Scottsdale, AZ but I will give my business to the gals in Vegas. I will save up for about three months and splurge at the Vegas Pro store. The girls at that store are amazing and u can really tell that they love their job. My hubby likes to gamble in Vegas (I hate it) but I dont give a fugg cause I get to go to the MAC Pro store in Vegas. Kudos to my girls at MAC at Ceasars! I loves u guys!

[Pizzicata]

Love the genuineness and make up artistry skills of Trish and Veronica at Tucson's MAC at La Encantada

There is someone else who works there who is a female who is not so good. (Not Kristen)

[pink_lily82]

There is only 1 MAC counter in all of NE (no stores, just the 1 counter) but the MA's are always really friendly whenever I go. They initally ask me if I need help with anything and will let me peruse on my own for a little bit before asking me again. They don't try to push any products on me and I am always happy when I leave. Kudos to them!

[chelseadawn]

This one MUA always greets me and helps me out when I go to the counter by my house. Her name is Tara, and she's so friendly. We just chatted last time I went, she helped me pick out some stuff. I really like knowing that someone will remember me when I go there, now.

[SparklingWaves]

delete

[sherox]

Aww I love this thread! =] To be honest I can really see a difference between the MAs at a MAC counter vs MAs at a freestanding store. To me I feel like the MAs at the counter are reaaally pushy they never tell me their honest opinion, they just push me to buy any product I pick up! If I try on a lippie and I ask for their opinion, they ALWAYS say "that looks SO good on you!" even though it looks hideous! But when I go into a freestanding store they give me their honest opinion and if they think it doesn't look right, they suggest something else which I almost always end up loving! This is why my fave MAC MA is a guy name Tony who works at a freestanding store. Of course I love the other MAs too! But he stands out the most because I've only been going in there for a year but he always remembers me. He even knows which colors I already have!! He keeps me updated on upcoming collections, which colors he thinks would look great on me, super helpful, and never pushy! I love how he knows that I'm a MAC addict and if I have one color, I don't need another LE that looks the same! Customer service really makes a difference because I would drive 20 minutes to the freestanding store as opposed to the counter which is 5 minutes away just because of it. Keep it up MAC! =]