MAC RAVES - Great MA/Counter/Online Experiences

[Holy Rapture]

I love the MAC store I go to and I especially love the MA who's come to be my fave ever She's the most polite, friendly and cute thing! She never pushes and takes me to browse through everything, makes me try this, that .... I love that .... Cause it's just like you going through make-up with a friend

[buddhy]

The MUA in Brighton today was lovely, she squirted me with Rose Fix+ which was much appreciated because it was so hot!

[NernersHuman]

The MA's at the Macy's in Fairview Heights, IL (outside St. Louis) are wonderful. Always sweet, very non-pushy, but willing to help when you need it.

[Tahti]

I am so happy, I had such a great experience last time I was at my MAC counter!

They had hired a new MA, so I went over to chat to her... she was SO lovely to me, and so helpful. Such a difference from my previous experiences at the MAC counters in Ireland!
I ended up buying loads off her, and am definitely going to be going back there a lot lot more on future (god help my bank account, ahhh xD)

Also, when I went up to Dublin I ran into a lovely MA at the MAC store there too, very helpful, and her makeup was absolutely stunning...

Without doubt though the best MA I've come across so far was the MA called Wendy at the Illamasqua counter in Dublin. She was one of the coolest people I've met in ages, I got on really well with her!.. She was really friendly, and made me up beautifully too. She was really disappointed when she found out I didn't live in Dublin, cause apparently she wanted to make up my face again and again. Next time I pay a visit to the capital I really hope she's working, she was so awesome!

[ginger9]

I've never had a truly bad experience with MAC. Some are better than others. I used to really like going to the Scarborough Town location. The only thing is every time I find an MA I really like, she is no longer there when I go back.

Also I went to the location in the PATH at the Royal Bank Plaza I found the MAs there very helpful. I made my HK purchase there and she was very professional and helpful, we picked out a blush and she gave me a free HK tote to put my stuff in.

[GGBlu]

I received my F&F order today, and while the invoice had the correct items listed, the order had a few incorrect items. I called customer service and the rep I spoke to was so nice. She took my information, apologized about 10 times for the mistake, and promised the correct items would be shipped ASAP. As a way of apologizing for the mix up, she told me I could keep the items that were incorrect, free of charge. I had expected them to say they would pay the return shipping, but never in a million years did I imagine I'd get 2 free items!

Customer service like that is so increasingly rare nowadays, and it's nice to see MAC is willing to step up when they make a mistake. If I wasn't a fan before, I'd certainly be one now.

[prettytrini1913]

Quote:

Originally Posted by GGBlu

I received my F&F order today, and while the invoice had the correct items listed, the order had a few incorrect items. I called customer service and the rep I spoke to was so nice. She took my information, apologized about 10 times for the mistake, and promised the correct items would be shipped ASAP. As a way of apologizing for the mix up, she told me I could keep the items that were incorrect, free of charge. I had expected them to say they would pay the return shipping, but never in a million years did I imagine I'd get 2 free items!

Customer service like that is so increasingly rare nowadays, and it's nice to see MAC is willing to step up when they make a mistake. If I wasn't a fan before, I'd certainly be one now.

WOW! That's so nice! What did you get to keep?

[Civies]

Nothing in my order was messed up except I found two foundations (Studio tech and moistureblend) in my package that didn't even belong to me o_o .

[hawaii02]

I got everything I ordered today. Congrats on the freebies

[Miz Pina]

So which one of you got my Steamy Pro Pan? I received my order on Friday. No extras but the lady from customer service was very nice and promised the missing item would be here in 2 business days.

Glad to hear you received great customer service as well! Judging from the size of the Specktra F&F thread alone, I bet it must have been a pretty busy week over in MAC land

[MelodyAngel]

I had a similar experience during the HK frenzy...they sent me the wrong shade of lipstick, and when I called, they said to keep the one that was mistakenly sent, and promptly sent out the correct one. They were super nice about it too!! One of the many reasons I keep coming back to MAC!!

[gildedangel]

MAC has fantastic customer service, I have never had a bad experience with them!

[CantAffordMAC]

I ordered redhead and brunette MSF's back in January and instead they sent me Redhead and Blonde. I called them, they told em to keep Blonde and they sent me brunette (it was there the next day)

They have great customer service, sometimes I wish id just receive someone's complete order, in addition to mine lol. Thats wrong, huh?

[darklocke]

Oh my, I kinda hope this doesn't happen to me as I use a redirecting service for my US-mail, and I can't check until the package reaches me in Norway..

[MzzRach]

In my own experience and what I have heard from others, this type of service is standard with MAC. Bravo to them for making it right for your order!

[GGBlu]

Quote:

Originally Posted by prettytrini1913

WOW! That's so nice! What did you get to keep?

I got a free (and now back up) 219 brush and a Lustrewhite lipglass. Those were sent instead of the 272 brush and primer.

[eskae]

I love MAC's CS!! It's really hard to find really good CS these days! This is one reason why I stick to MAC!

[charnels]

Quote:

Originally Posted by kradge79

I've always had good experiences at the MAC store in International Plaza in Tampa and the Dillard's counter in Brandon, FL.

i've had both good and bad experiences at the store in tampa, depending on who was working. the girl at the nordy's counter in international was nice as well.

however i have not had a single good experience with the counter in dilliard's at countryside in clearwater. i refuse to give them my business and go to the store in international instead.

[girloflowers]

I just wanted to thank the girl with the dark bown straight sort of bobbed hair who works at the mac in Elizabeth Street David Jones, Australia for showing me Rebel lipstick today.
You're a legend, girl, I instantly felt so much more confident and sexy when I put this colour on AND it makes my teeth look whiter.
Seriously, I've never been this happy with a lippy.
If you're on here... Thanks

EDIT: After reading this thread, I emailed the aussie MAC customer service thingy, and told them how awesome she is. I hope they let her know people like her ahaha
I will defo be going back the second i'm in the city again to pick up some backups of Rebel, a Carbon e/s and the other lippy she reccommended (Diva.)

[chocolategoddes]

I remember having to call in the MAC customer service line for questions about my order, and the people I spoke with were all very helpful and sweet.
I was surprised because I'd think that with a job where you had to sit in a room, talking on the phone all day, one would get very irritated and grouchy.

[aeroerin]

I had an amazing new MA at my local MAC counter (Belk's, Friendly Center, Greensboro, NC). She told me that it was only her second day, but she was super helpful in helping me pick out a foundation for my skintone and, though I wasn't sure of the purchase, gave me a free sample of it in a small jar that'll last me a week. So sweet! (I did purchase a couple of e/s and a brush, so I wasn't just trying to get free swag). I just wish I had remembered her name to put in a good word for her.

EDIT: Her name is Taylor. I've purchased from her again & she is still my favorite MAC MA!

[Ggxox]

I find the customer service on MAC UK unbelievably fantastic but always pretty bad in stores. The best service I've ever had was in the pro store in London but then I've had awful service there too so it all depends!
xoxo

[zosojacks]

My (frequent) visits to MAC have all been pretty pleasant. The freestanding store in Metrotown has 2 of my favourite MUAs! They are both very sweet and answer my questions with a smile. I always go to them whenever I want to try a new look (bold lipstick, bright eyeshadow); we'll chat endlessly about how to apply products and coordinate shades. I could honestly talk to them for hours!

[Pizzicata]

Quote:

Originally Posted by sherox

This is why my fave MAC MA is a guy name Tony who works at a freestanding store. Of course I love the other MAs too! But he stands out the most because I've only been going in there for a year but he always remembers me. He even knows which colors I already have!! He keeps me updated on upcoming collections, which colors he thinks would look great on me, super helpful, and never pushy! I love how he knows that I'm a MAC addict and if I have one color, I don't need another LE that looks the same! Customer service really makes a difference because I would drive 20 minutes to the freestanding store as opposed to the counter which is 5 minutes away just because of it. Keep it up MAC! =]

Tony is superb. He knows so much about all brands of makeup, nail lacquers, fashion. He is a great artist and doesn't oversell.

Trish has moved on, btw. Miss her

[MsWestchesterNY]

I must say the the new M.A.C store in Grand Central is my new place to shop!
There is this one guy there , name Nicholas, he was just so nice, offered plenty of advice, staying patient while I was indecisive on what to buy, all u ladies who buy MAC in Manhattan, and if you're in Midtown, go shop there, it's a plesant experience.... (