MAC RAVES - Great MA/Counter/Online Experiences

[aerials]

Quote:

Originally Posted by Blyss

For Greater Toronto Area, I am starting to like the MAC counters at the Bay instead of the freestanding stores. So far my favourites are:

The Bay MAC Counter Square One
The Bay MAC Counter Bay and Bloor (Yorkville)
MAC Freestanding store Yorkville
MAC Pro Store Queen Street

I really dislike the MAC freestanding stores at Square One (except 1 MA and she's always busy) and the Yorkdale one. They're ridiculously snooty and always appear to be bored of 'you'.

I have always loved the MACs at The Bay rather than the actual MAC stores. the one I frequent is the Scarborough Town Centre location (which has both The Bay and a MAC), but the service at the MAC just does not compare to service at The Bay.

[kathyjeanc]

I am in love with the people in the MAC Flatiron store!!! MAC SoHo is lovely too, but I get snubbed there sometimes, probably because it's always so busy and the MA's can't attend to everyone. The Flatiron store has a great environment, and everyone is so friendly and enthusiastic about the products. Plus, the PRO store is a few blocks away!

[LadyLaundale]

Love Jodie at the Berkeley store in CA, everyone really, they are so sweet. Almost everyone at the Pro Store in SF rocks, especially Mauro. The girls at the Macy's in Sunvalley are sweet too. But the store in the Sunvalley mall sucks! Bad. I know the line better than most MA's there, and they ALWAYS try and get me to buy more crap, using whatever technique they can, "its LE.,,.", or "you must get the brush to go with your MSF", or "do you need any shadows to go in your palette?". Ugh. Although one very sweet MA there let me go behind the counter and we went through all, and I mean all, the Petticoats until I found the perfect one I wanted.

[Juneplum]

The MOST kick ass MA's EVER:

MAC counter - Nordstrom @ Dadeland Mall, Miami FL
MAC Counter - Nordstrom @ Merrick Park, Coral Gables
MAC counter - SAKS @ Bal Harbour, FL
MAC pro store - South Beach
MAC counter - The Summit, Birmingham, AL
MAC pro store - Orlando
MAC pro store - Forum Shops, Caesar's Palace, Vegas

[Meggan]

The MAs at the MAC store in the mall in Stamford [CT] are wicked nice.
Toronto Pro store has awesome MAs, as does the NY Pro. I loved the MAs at the Flatiron store, and the MAC on Fifth Avenue had the nicest MAs I've ever met. The MAs at the store in Philly were amazingly nice -- the store was about to close, when my friend & I walked by it in a legit downpour, and they literally opened the doors and pulled us in, LMAO! What a coincidence, eh?

The MAs at the MAC store in the Burlington [MA] mall were hilarious and super nice.

Unfortunately, the MAs by me [Meriden Mall, Westfarms Mall] aren't anything exciting. I go to the MAC in Meriden all the time, and only three of the times have I had a nice MA.

[poddygirl]

Quote:

Originally Posted by Meggan

The MAs at the MAC store in the mall in Stamford [CT] are wicked nice.

That will be my local store when I move back to the States next month! I'm stoked

[Demosthenes]

*edited them out since they no longer work there*

[ShelleyME]

I like the MAC counters at CK Tang's and Isetan Scott's in Singapore the most. There are way more MAs at the Tang's one, but, they tend to mill around unless you walk up to one. My toddler likes it because they are always playing dance music in there and the MAs get a kick out of her dance moves. At Isetan, there are usually only like 2 or 3 and they are more helpful. There is also a very creative male MA at the Isetan.

In the US, the best ones were the freestanding stores in Houston, TX. Last summer, the one at Rice Village struck up a friendly conversation with me. They were jealous because Singapore (Asia) got the Lustrevisions before the US did and they also wanted to get their hands on the Pro-preferred White pressed-powder foundations. The MAC counter at Foley's in the Woodlands Mall is the smallest I've seen so far. There is an older lady with short hair (didn't get her name) who has little personality. There is a younger "Goth" one with long hair and she was much nicer and more helpful.

[michitk]

my favs are MAC Somerset (freestanding in Troy, MI). Erica is the best there! I've also had good experiences at Nordies at Oakbrook, IL w/ Lillian. also found the girls at MAC store at Fairlane (Dearborn, MI) pretty helpful too!

[arbonnechick]

Great MA's at the MAC freestanding store in San Antonio, TX and also the counter at Dillard's. Not so the MAC counter at the new Nordstroms. The ones that work there always seem to have something better to do.

[dirtygirl]

I HAVE to give a SHOUT OUT to my OAKBROOK MAC LADIES!

they are the BEST BEST BEST ever!

i have been shopping at the freestanding store in Oakbrook Mall for a while (Chicago Area), and they have always been sooo sweet and kind and knowledgable. The ladies at the Nordstrom counter are kinda crappy (ok, they're rude and pushy), but the freestanding store is better.

I love Tina and Georgie there -- the manager is really cool too, but i don't remember her name. THere's another girl there, a blonde girl (with huge boobs heheh) who is also always sweet. I love how they listen as well as give advice, they remember your face and your name, and they're NEVER pushy!!!

In fact, I pointed Tina to the direction of Specktra.net tonight, so that would be cool if she signs up.

I love the Oakbrooke store. love love love. I'm very loyal to places that treat me well, and I feel like an uberprincess everytime i go in there.

<3
dg

[kannan]

Mac Counter in Nordstrom, GSP in Paramus NJ, ask for Gina! And if she's not there the whole counter is seriously so nice!

[serendipityii]

The MAC counter in Marshall Fields' in East Lansing, MI is awesome! They really know what they're talking about, as opposed to lots of other MUA who fumble their way around their products, and they're always helpful.

[Dianora]

Quote:

Originally Posted by shygirl

As I've mentioned before, the Water Tower counter is awesome! I peek in during weekdays after work.

I second that, I was treated fabulously there after I got the brush-off from someone at the Oak St. store.

[AriannaErin]

Quote:

Originally Posted by afterglow

I always go to the Pro one on Robson, in Vancouver! I loveeee it there, the MAs are always quite nice to me. My favorite MA is there... her name is Jenna! She's so helpful and non-pushy, and just genuinely a really friendly person! I can also go to the counter at the Bay in Pacific Centre, the counter at the Bay in Metrotown, and the free-standing store (I think that's what its called) at Metrotown. Actually, I've never really had a bad experience at MAC, but my favorite is still Robson.

Those are the stores I go to as well (in addition to the Guilford Mall Bay Counter, which is my least favorite). The Robson store is my favorite too! I love going late afternoon when it's very quiet and getting all the attention, lol.

But I also really like the freestanding store at Metrotown, the MA's are always really nice there too, super sweet. I'm actually not sure if I've been to the Bay Counter at Metrotown, at least not in a long time.

[laceymeow]

sadly there are no mac counters/stores where i live now.
however i do love some of the chicago area ones and i visit often. :P

good: freestanding in woodfield mall <3 - i ALWAYS get excellent service here, the MAs are really nice and know what they're talking about (most of the time)
watertower marshall fields counter - very sweet MAs!! excellent service & never too too busy.
not so good:: oak street freestanding - 8 times out of 10, i get ignored here... even when they're not busy at all. i also had a HORRIBLE d'bohemia makeover done at this store and when i said i wasn't happy with it, they kinda just rolled their eyes. (i'd said i wanted something like the postcard look and she used all the browns very lightly, ugh).
nordstrom counter on michigan ave - HORRIBLE!!!!!!!!!!!!!!!!!!! i refuse to ever shop there again. everytime i've gone they are so snobby i can't stand it.

i've only been to oakbrook once and they were pretty nice... the only thing that bugged me was i called them searching for a 15 pan palette (oak street & woodfield were both out) and they said they had plenty in stock. i drove out there from the northside of chicago and when i got there they said they had none but they had 4 pans readily available. i'll let that slide cause they were so sweet.

edited to add that the orlando pro store is awesome!! i went a little over a year ago (on vacation) and they were some of the sweetest, most helpful MAs i have ever encountered.

[sarahbeth564]

Quote:

Originally Posted by d_flawless

i went in just to get a new foundation shade (winter skin, gotta go down a few shades), and one MA (i was @ a mall in the east bay, she's now transferred to the counter @ union square, downtown SF) totally did my foundation and contoured me with bronzer, then explained how she did it...of course i ended up buying more, but i obviously went in just for that one thing, i thought it was awesome, since usually i get the "omg, she doesn't look that old, she's not gonna spend $..." look (i'm 18, with make up i look way older, but still...college students are, and look broke usually!)...yay for going in around opening time on a weekday, it's true, when they have time, they're (as w/ anyone in customer service) way more helpful

which mall in the east bay?

[nakobear]

The MAC Freestanding store in Del Amo Mall in Torrance, CA has great MAs who are really friendly and helpful...in the same mall, Macy's has a MAC counter and the MAs are not that nice...always chatting with each other and have this attitude...

The MAC Pro store in LA is great =) The MAs there are so knowledgable and definitely really helpful and friendly.

[oiseaubleu]

Great post!

Note-worthy MAC:

The Pro store in NYC. I visited a while back as a tourist, and they made me feel so at home. I think they could tell I was a bit awe-struck (it being my first Pro experience and all) and they helped me make some good choices and explained products I hadn't had the chance to try yet. The icing on the cake was when I asked for a sample of Red pigment and the MA just gave me the original jar since there wasn't that much left in it. I thought that was really sweet of her since I'll be able to use it as an empty later.

Favorite MAC:

The Counter in Belk at Haywood Mall in Greenville, SC is the best I've EVER been to. Yes, it's in my hometown, so that helps, but all the MAs there are always so sweet and helpful. If you ever come down this way, you need to look for Laura. She's the absolute best MA MAC has as far as I'm concerned. She makes all of my trips to the counter twice as fun and doesn't send me off till she gives me samples of products she thinks I'll like. She's always right, too. If all MAs did this, I'm sure MAC would make twice what they already do. Not sure about y'all, but when I receive good service, I spend more. (Oh, and, yes, I've e-mailed MAC about her If a MAC employee deserves some recognition, I surely give it to them )

[YOOTOPiA]

the pro store in l.a. is definitely great! i went in today to get some pigments and ccbs and the ma gave me a free lipstick and lipglass!!! never had that happened ever! i didn't even ask =) super happy

[hungrychild]

Quote:

Originally Posted by AriannaErin

Those are the stores I go to as well (in addition to the Guilford Mall Bay Counter, which is my least favorite). The Robson store is my favorite too! I love going late afternoon when it's very quiet and getting all the attention, lol.

But I also really like the freestanding store at Metrotown, the MA's are always really nice there too, super sweet. I'm actually not sure if I've been to the Bay Counter at Metrotown, at least not in a long time.

I concur, I went into the freestanding store at metrotown today and I was very warmly received (even though it was extremely busy). And because I haven't been there for months, I kind of expected them to be kind of snotty. It's the treatment I usually receive at mac when I don't usually hang around there (because of my age? I don't know. whats a 15 year old gotta do around here to get some service? holla at yo oakridge mall).

But my best mac experience has to be at my counter in richmond, b.c., I go there maybe once every two weeks, and they know how much I spend. I kind of feel like I have to spend a lot before I get really good service, but they treat my friend just as well who often only buys one thing, or sometimes just comes to check things out and come back later. I think all the MA's there are sweet, wonderful, and very knowledgable.

[panties]

ooooo

my favorite store of all time: Fair Oaks Mall freestanding with my wife angie, and now nikki from Tysons Galleria freestanding got transferred to fair oaks so there's no reason for me to go to tysons now =)

the freestanding at pentagon city was AWESOME the one time i was there.

the nordy's counter--tysons I the MA's are sweet, but they are always busy...

the MAC counter at short pump--richmond VA is great

MAC that carries some pro items on fuencarral st.--madrid, spain is really great ;D

not so good: hects in tysons I...no one should go there because the girls there are somewhat nasty.

[JLEEMARKOWITZ]

Quote:

Originally Posted by fireatwill

I LOVE my MAC counter. I know a few girls there and they are all SO nice and helpful. I think ive only been there ONCE where I didnt have a very very good mac experience. My MAC counter is in MACYS at the Pembroke Lakes Mall. Woohoo

i agree! they are so nice there

[JLEEMARKOWITZ]

Mac Counter in Bloomingdales @ The Falls Mall In Miami

Mac Counter In Nordstroms @ Dadeland Mall In Miami-its horrible that i dont know the MA's name but he called me after the hurricane to make sure i was ok and sends me thank you cards everytime i buy something! all the MA's there are super nice,but he is wonderful! :thumbsup:

[LineausBH58]

i work in Freehold Raceway Mall (freehold, NJ) so I go to the Nordies there
THE ONLY MA I go to.... is Mersedes... she super nice.. always helpful we talk and laugh... and I buy makeup..but she also stops me when i'm in one of those oh... what else do i need moods... she'll say something like "Girl stop spending your money.... wait to you see the next collection"... she's great.... some of the other people there are nice like Louis..he's cool.... but when they see me... everyone knows I wait for Mersedes

Also also Macys in Eatontown Mall in NJ .... Ricky he's cool He found me Voliet Femme nail polish...after i looked in 1 store and 2 counters for it....