GENERAL FAQ: Cosmetic Company Outlets/Stores (CCO/CCS)

[mena22787]

does anyone know what their return policy is???

[♥MiCHiE♥]

Most of them only take new and unused merchandise back for store credit or exchange. Refunds are issued for damaged merchadise.

[jilliandanica]

What are the average prices for items at a cco?

[mena22787]

i think they vary slightly from cco to cco, but the one at wrentham, ma currently charges:

e/s: $10
quad: $25
blush: $12.25
lipstick: $10
lipglass: $10

[ndn-ista]

Quote:

Originally Posted by ♥MiCHiE♥

These stores are open to the public.

Hey, the CO at Jersey City is not open to the public. I went there this past weekend and they asked for a photo Id of a company you work for in/around the building. =( Any other suggestions?

[Switz1880]

^^ Hey ndn-ista, where in JC is there a CCO?

[soco210]

Quote:

Originally Posted by ndn-ista

Hey, the CO at Jersey City is not open to the public. I went there this past weekend and they asked for a photo Id of a company you work for in/around the building. =( Any other suggestions?

That is really unusual. My CCO never asks to see anything, I go to the one in Grove City, PA. Maybe it was a new and uninformed employee? Call them and see if it was a mistake.

ALSO *** does anyone know if the CCO has a corporate number? My friend (who lives in Cali) had a horrible experience there with the manager (she was buying quite a bit of xmas gifts but there weren't even any duplicates let alone 3 of the same) and wanted to let someone know.

Do CCO's have different rules or do they all abide by what EL corp says? I'd be interested to know. Mine doesn't even impose the "only 3" rule.

[ndn-ista]

delete

[endlessnot]

I didn't see this mentioned, so if it is, just ignore.

My CCO (one of them in Atlanta) only allows you to purchase 3 eyeshadows that have the same number on them (like A36). They only do it with the eyeshadows, I think. Does anyone else's CCO do this?

[purrtykitty]

Quote:

Originally Posted by endlessnot

I didn't see this mentioned, so if it is, just ignore.

My CCO (one of them in Atlanta) only allows you to purchase 3 eyeshadows that have the same number on them (like A36). They only do it with the eyeshadows, I think. Does anyone else's CCO do this?

Are you sure it's the number and not the color they are limiting? I'm guessing CCOs are starting to limit how many of the same item one person can buy to prevent resale on e-Bay. That's where most MAC e-Bay sellers buy their stock, and then make huge bucks on telling people it's "Rare", "HTF", or "D/C" when it's really available for a discount at the CCOs. Probably EL's way of making sure they are reaping the profits.

[endlessnot]

Quote:

Originally Posted by purrtykitty

Are you sure it's the number and not the color they are limiting? I'm guessing CCOs are starting to limit how many of the same item one person can buy to prevent resale on e-Bay. That's where most MAC e-Bay sellers buy their stock, and then make huge bucks on telling people it's "Rare", "HTF", or "D/C" when it's really available for a discount at the CCOs. Probably EL's way of making sure they are reaping the profits.

No. I'm positive. You can only buy 3 of a particular lot. However, I have noticed I've been able to buy more than 3 of a lot for anything other than eye shadow.

I've tried selling on ebay before, but, suprisingly, you really can't make much money on the CCO items b/c there is such a flood of the products on ebay.

[mustardgirl]

I went to the CCO in Off Saks 5th (at Block at Orange for those of you in the SoCal area) and the limit that I was told was 3 items per product. So like if I purchased 3 MAC eyeshadows - doesn't matter what 3 - but I can't buy more MAC eyeshadows during that trip (have to come back the next day if I want more). I can purchase other MAC products or other brands in addition to that though - but same rules apply (3 items of the product). I guess maybe it's just dependant on which CCO you go to? I'm sure it's to prevent people from mass buying a bunch of stuff and reselling it.

[SuSana]

Quote:

Originally Posted by mustardgirl

I went to the CCO in Off Saks 5th (at Block at Orange for those of you in the SoCal area) and the limit that I was told was 3 items per product. So like if I purchased 3 MAC eyeshadows - doesn't matter what 3 - but I can't buy more MAC eyeshadows during that trip (have to come back the next day if I want more). I can purchase other MAC products or other brands in addition to that though - but same rules apply (3 items of the product). I guess maybe it's just dependant on which CCO you go to? I'm sure it's to prevent people from mass buying a bunch of stuff and reselling it.

The girls at that one are...ehhh, moody I guess you could say. If you live by Ontario Mills I would suggest going there, the girls are much nicer. I once called Ontario to have a few things set aside, and the lady even called me back because she had some customers to tell me what they did and didn't have. But when I called The Block the girl was rude and said we can't tell you what we have and we can't set things aside. I was like ooook...so yeah, Ontario over Orange definitely. Also at Ontario there is no 3 e/s rule, it's 3 of the same product, so 3 mothbrown e/s, 3 peachykeen blush, 3 prrr lipglass, etc., not 3 blushes, 3 msf's, 3 lipsticks.

[NatalieMT]

Actually there are CCOs in the UK, but they're called Estee Lauder Companies Stores. Recently in the one close to me I got Provence Pigment, Jewelmarine Glitter, Claire De Lune e/s, Beauty Sleep e/s and Porcelain Pink MSF. I saved a lot of money!

In the store recently I've also seen Da Bling e/s, Melton Mauve e/s, Floral Fantasy e/s, Scene 1, e/s, Pink Venus e/s, Rite of Spring e/s, Seedling e/s, Firespot e/s, Cranberry e/s and Moonflower e/s. They also had Hullabaloo highlight powder, loads of lipglasses, cheek colour bottles, e/s quads Amazon Eyes and Boy Beauty and some lip sets.

[VDUB*BELLA]

Are any of these types of stores in the Toronto area?

[seabird]

There's a Cosmetics Company store in the UK in Portsmouth (Gunwharf Quay). I'm looking at taking a visit soon!

[COBI]

I know when I was at the CCO in Wrentham, MA, I was not allowed to buy more than 3 of any product type. So, I had to put one e/s back; I originally had 4 different e/s.

So, my guess is that there is confusion within the stores versus some being rude versus others.

Also, it is not uncommon for stores to not set aside items in limited availibility situations.

[Jesi]

Quote:

Originally Posted by ndn-ista

Hey, the CO at Jersey City is not open to the public. I went there this past weekend and they asked for a photo Id of a company you work for in/around the building. =( Any other suggestions?

Where in Jersey City is the CCO?

Oops! nevermind. Went back a page for the answer. It's too bad that you have to work there.

[xxluverxx]

Are there any CCO's in the NYC area?

[nikki*lashay]

Yay! Guess I'll be making the 45 minute drive down to Ellenton soon

[CantAffordMAC]

I went to a CCO in VA and it was weird. they had some concealers and foundations out but they looked used and beat up. This was my only time going to a CCO so I don't know whats normal....my sister said that they keep the ones you buy behind the counter and you have to ask for them. But the used ones had price tags on them.

Can anyone explain??

[Dani]

Those are just testers with prices on them so you know the price before you ask for it, the good stuff is locked up behind the counter, (lol I got confused by that my first time at a CCO too). Oh, and I see you're from Jersey, have you tried the Liberty (something or other...) outlets?

[CantAffordMAC]

Quote:

Originally Posted by Dani

Those are just testers with prices on them so you know the price before you ask for it, the good stuff is locked up behind the counter, (lol I got confused by that my first time at a CCO too). Oh, and I see you're from Jersey, have you tried the Liberty (something or other...) outlets?

Oh great, thanks. No I haven't been to any other CCO's, I am in South jersey and I didn't think there was any nearby. I am going to the one in philadelphia this weekend though.

[clotheswhore]

Holy cow! All this time I've been living 7 miles from an outlet store, which happens to have a CCO, and I only find out now that they carry discounted MAC cosmetics? Normally I bypass the store. In fact, I was just at the outlet mall a couple of days ago to get some NYX cosmetics at Fragrance Outlet, LOL. Well, guess where I'll be tomorrow?

[sunshine817]

do they have a website