GENERAL FAQ: Cosmetic Company Outlets/Stores (CCO/CCS)

[Jello89]

Awww man. They never have the cool stuff In Canada like in the states. If there is, its always in Toronto...Never in Montreal whyyyyyyyyyyyyyyyy

[quizshow]

A new outlet mall just openend near Houston with both a CCO and a fragrance outlet with plenty of NYX! After the grand opening weekend, the NYX shadow trios were almost cleaned out. I picked up two of the antiquitease eye shadow palletes and some of my favorite lustreglasses. $10 instead of $14.

[meland2lilones]

thanks sooo much...cant wait to go there now...so excited!!

[ash10spro]

they had a TON of MSFs the last time i went to my local CCO! they just keep getting better stuff. for a time, they didnt have anything that great.

[smellyocheese]

OMG... why don't they have CCOs here??? we only have like warehouse sales once a year

[macchristyy]

i wish they had like an online cco store =( the closest one is like 2 hours away from where i live

[girloflowers]

bah i hate living in australia we don't have ANY cool stuff like this.

[thebreat]

Ok. So I am posting to this to clear up some questions on here that either did not get answered or were answered incorrectly. I work at a CCO, so let me clear some things up.

• We do not have a website.
• We do not ship.
• AC6, B45, etc. are not the codes we go by to determine how many you can buy. Those codes are the manufacturing date codes.
• There is a six digit sku that we go by. If you look at the first four numbers in the sku, we can only sell you three of that sku. So basically it means you can get three colors of a certain type of eyeshadow. The last two digits normally define what color the product is while the first four define what kind of product it is.
• There is a $300 limit. Including tax you cannot buy more than $300 worth of products. You cannot even go a penny over. If you are getting this anywhere else, they are doing something they are not supposed to.
• Our return policy is that if you have your receipt, whether you have used the product or not, you can return it for an exchange or store credit. We do not ever give refunds. Ever. I saw someone said we would if it was damaged. If you get out the door with it, we will not refund your money. If you find a store that does, they are doing something they are not supposed to. We can void transactions that have been made that day, but after that you are out of luck.
• We do not sell old or expired products. Quite to the contrary, I have bought expired things from a MAC store, but we pull everything at a CCO a year before it expires.
• Our rules are sent to us by EL corporate. We do not make our own rules. If you see an outlet not abiding by any of these rules, then they are not doing the right thing, and they will more than likely get in trouble for it at one point or another.
• I know this wasn't said here, but it has bugged me ever since I saw it. I saw a post once that said workers at the CCO stores are not that helpful. We do not have any training at all. Anything we know we have had to teach ourselves. They do not send us ANY information at all. It sucks, but we do the best we can with what we are given. We can't match makeup or tell you what colors work best on you. We can try to help you the best we can, but there is only so much we can do. They give us no information.
• Our ordering system is really strange. We sometimes have a really hard time getting things in. Just because something has been discontinued doesn't mean we will automatically get it. All the CCO stores compete for the same stock. There are only a select amount of things that are available to order. We can put in an order for something, but we can never tell if we will get tons of it, just one, or none at all. They basically send us what is available. There are two different kinds of CCO stores. There are some called "A" list stores. These lucky stores get certain products that others can't, but this is mainly Clinique products, so it really isn't anything I think that many of you would care about. It never applies to MAC.

I think I've answered as many questions as I can think of that I get asked all the time. I hope this helps those of you who still had questions.

[andicandi3x12]

Quote:

Originally Posted by thebreat

[*]Our return policy is that if you have your receipt, whether you have used the product or not, you can return it for an exchange or store credit. We do not ever give refunds. Ever. I saw someone said we would if it was damaged. If you get out the door with it, we will not refund your money. If you find a store that does, they are doing something they are not supposed to. We can void transactions that have been made that day, but after that you are out of luck.

Tried to return Blast o blue and exchange it for rocker today and they refused saying if its used we cant resell it so we cant take it back...I just wanted an exchange and I told her that usually it doesnt matter and your policy right in front of me doesnt specify and she refused still.

[minakokanmuri]

how long does it take for mac collections to be in cco? how long would they be available there for?

[MACForME]

Quote:

Originally Posted by minakokanmuri

how long does it take for mac collections to be in cco? how long would they be available there for?

My CCO is in PA, and they seem to get new items very very slowly. I've been there a few times in the past year and always see the same stuff. Nothing really exciting.. They had So Ceylon MSF for months and months..Also had stuff from LURE as recent as this past winter.

[val-x]

Would any of you know if there's one in Ottawa, Ontario, Canada?

[lsperry]

Quote:

Originally Posted by val-x

Would any of you know if there's one in Ottawa, Ontario, Canada?

Check out the "Recent CCO Sightings" forum: Recent CCO sightings - Specktra.Net

Maybe there are some threads about outlets in Canada.

[TordShic]

If I get store credit for something I return, am I allowed to use the credit at any CCO, or just at the CCO I bought/returned the items?

Also, can you return items that you bought at one CCO to another? (i.e, I bought a few items in GA; can I return them at an NC CCO?)

[liar_lips]

Does anyone knows if there is a CCO at Dolphin Mall

[MACForME]

Quote:

Originally Posted by liar_lips

Does anyone knows if there is a CCO at Dolphin Mall

I will be going to WOODBURY NY this weekend! Can't wait to see what they have!!

I don't know if this will help, but here is a site that lists locations of the Cosmetic Company Stores (that carry MAC etc)
Hope it helps!

Cosmetics Company Store Locations

[Korms]

Quote:

Originally Posted by bubbas454

Sooooo unfair we dont have cco's in the uk

There is one at Bicester shopping village in Oxfordshire

Bicester Village - Welcome

[mae13]

Quote:

Originally Posted by MACForME

I will be going to WOODBURY NY this weekend! Can't wait to see what they have!!

I might be stopping by that one next month. How did you find it?

[MACForME]

Quote:

Originally Posted by mae13

I might be stopping by that one next month. How did you find it?

Woodbury? I found it by searching for The Cosmetic Company Stores on google,and it led me to the outlet website.. here is a link that lists the Cosmetic Company Stores:


Cosmetics Company Store Locations

[mae13]

No, I meant did you find that it was a good CCO - you know, with a good selection and such.

[MACForME]

Oh! HA HA HA! Sorry! Woodbury is ok, its small, but they seem to have more recent stock than the CCO in Tannersville PA. BUT... If you have the willpower, take a ride out to Reading PA for THAT CCO.. its absolutly huge and they have a TON of MAC.. More than both Tannersville AND Woodbury put together. I just wish NJ would get a CCO..

[Ciani]

Does anyone know if there happens to be one closer to the Kalamazoo,MI area? Maybe near Holland or Grand Rapids?

I don't even have a freestanding MAC or MAC Pro store here (without driving near Detroit on the other side of the state) was hoping they might have one closer to me than the one I went to in Michigan City, IN because they didn't seem to have much selection (or maybe I went at a not so stocked time)

[singrsling]

Quote:

Originally Posted by TordShic

If I get store credit for something I return, am I allowed to use the credit at any CCO, or just at the CCO I bought/returned the items?

Also, can you return items that you bought at one CCO to another? (i.e, I bought a few items in GA; can I return them at an NC CCO?)

I've returned/exchanged at different stores than from where I bought, so I'm prettry sure you can. Just make sure you have your receipt.

[singrsling]

Quote:

Originally Posted by liar_lips

Does anyone knows if there is a CCO at Dolphin Mall

When I was there a couple of years ago, no, they didn't. But you should check the Outlets listing. What they did have a Lancome outlet, and they were having a great sale - makeup products (mainly lip stuff) for $5 apiece.

[0037sammie]

Quote:

Originally Posted by Chic 2k6

is there any CCOs in the UK?

I doubt it....I wish there was though.
so sad =(