MAC FAQ: Back2MAC (B2M)

[Corvs Queen]

Yeah, it really sucks that us ladies here in Europe don't have the luxeries that the U.S. and Canadian chicas have. I really look forward to going home just so I can do all those things and get all the goodies that we still don't have here. Like at during the first week of December, my husband and I drove to Munich so that I could go to MAC. I was really excited about getting a Shimpagne Mineralize Skinfinish, well I asked about them because I didn't see any on display. And the MA said "What are those?" So, she went to ask another girl about them and she said that they still haven't gotten them in. But at least she knew what they were. God, I HATE IT!!!!

[BrownSugar]

Heres another dumb B2M question - what about the leftover stub of a kohl pencil and the lid? Can that be used?

[shabdebaz]

Nope. It has to be a glass, plastic or metal container.

[User20]

Question: the wipes holder (that plastic baggy type thing) does that count?

I'm assuming it does from the description, but I just want to check

[Pimptress]

Quote:

Originally Posted by BrownSugar

Heres another dumb B2M question - what about the leftover stub of a kohl pencil and the lid? Can that be used?

Thanks..... I was wondering the same thing... now I know.... crap I would definately be getting my free l/s soon if that were the case

[chiq]

do they take the plastic caps off the lip and eyeliners too??

[Pimptress]

no they just said no i guess

[mel0622]

Quote:

Originally Posted by martygreene

Mini sets- the casing PLUS the empty minis, count as ONE empty. Don't ask me why, and please don't shoot the messenger.

if i put the mini lipglass i got from the treasure set in 2005 they wont take it? they want the lipglass and both the lipsticks to count as one?

[baby_love]

what about the tubes that the paints come in??

[martygreene]

some locations take the wipes containers, some do not. That's hit or miss.

Paint tubes are valid.

[TwinkPink]

Quote:

Originally Posted by Corv's Queen

Yeah, it really sucks that us ladies here in Europe don't have the luxeries that the U.S. and Canadian chicas have. I really look forward to going home just so I can do all those things and get all the goodies that we still don't have here. Like at during the first week of December, my husband and I drove to Munich so that I could go to MAC. I was really excited about getting a Shimpagne Mineralize Skinfinish, well I asked about them because I didn't see any on display. And the MA said "What are those?" So, she went to ask another girl about them and she said that they still haven't gotten them in. But at least she knew what they were. God, I HATE IT!!!!

We have Back2Mac in Switzerland. It's not that far away depending on where you live in Germany/Austria

[Miss_Behave]

Quote:

Originally Posted by TwinkPink

We have Back2Mac in Switzerland. It's not that far away depending on where you live in Germany/Austria

I should have gotten into MAC when I still had my bastard swiss ex boyfriend

[mspixieears]

Quote:

Originally Posted by mspicky

Though this website tells you some rules, MAC does not accept all packaging, it depends on the location. If you mail your empties back to them, I suggest you ask first and tell them what you have. It would be bad to send 6 things and only have 5 qualify, they probably will not mail the 5 things back to you. Also, sample size containers do count, if you bought samples packaged like a set, like any holiday set or skincare try-me set. However you must include ALL ITEMS IN THE SET to count as one item for back to mac. If all containers that came with the set are not included, it cannot count as one item.

This is the answer I got from them, i hope the board mods adds this to their info.

after much prodding, I got this response:

Thank you again for taking the time to write to M.A.C.
As we previously stated, the BACK TO MAC program is not available where
regulations prohibit. Therefore, we suggest that all of our consumers
contact you favorite M.A.C location directly to inquire what packaging
materials are accepted at that specific location.
We regret, we do not have a collective list of packaging which is accepted
at this time, due to variations depending on recycling in that area which
you would like to make the packaging exchange. However, the BACK TO MAC
program initially accepted only plastic containers. Now, some of our
locations accept glass as well. Gift sets for color or skin care must
always be complete and count as one return.
We trust the above addresses your concern.
Sincerely,
Suzanne Sheridan
Global Consumer Communications

Sorry, martygreene, but I do feel that this post definitely adds to this thread as a resource regarding the MO of B2M. Hope you don't mind me copying this from a thread in MAC Chat.

[mel0622]

i think this was already asked before but i wasnt sure. does anyone know if we can get LE/new collection l/s from B2M? (for example the culture bloom collection )

[martygreene]

LE lipsticks that are NOT in specialized packaging, are eligible for B2M redemption.

[mspixieears]

In regards to LE packaging, copied from another thread:

Quote:

Originally Posted by glittergoddess27

Just an update,.....I got all huffy and sent corporate a polite rant about excluding LE lippies,... so here's an e-mail transcript I got today for clarification,.. LE lipsticks can still be gotten with B2M so long as they do not have colored or special packaging,.. so for instance it looks like Culturebloom lippies will be the typical silver packaging so they will be eligible for the B2M program as well as Deja Rose As stated here they do not have any other promos that this will apply to scheduled after the Catherine Icon Series,....

Dear Ms. Beck,

Thank you for taking the time to contact M.A.C.

In response to your concerns, we regret that the BACK TO MAC program is
not
applicable to the Beauty Icon Series 3/ Catherine Deneuve Collection.
These items are also excluded from the Pro Member Discount program.

As you may already know, we have had other Collections which discounts
have
not been applicable or have been excluded in certain promotions. We do
not
currently have other products on our Marketing Calendar which these
programs are not applicable.

We would be pleased to forward your comments on to the appropriate
executives for review. In addition, we apologize for any inconvenience
this may have caused for you.

We appreciate your interest in M.A.C and hope we have the opportunity
to
serve you in the near future.

Sincerely,

Suzanne Sheridan
Global Consumer Communications

[LuvBeMac]

can we get LE lipstick in return?ohh so the answer is cannot

[user3]

Quote:

Originally Posted by LuvBeMac

can we get LE lipstick in return?ohh so the answer is cannot

You should be able to get LE lipsticks just not ones that have the special packaging.

[holliedavis]

I have tried not once, but twice to turn in depotted e/s for Back2Mac. I was DENIED! Bothe the free-standing store and the Dilliard's counter here in the Tampa Bay area will no longer accept pots that are missing the metal e/s pan portion. ????? They claim that because the pro pans are also accepted as Bck2Mac items, a person could essentially return he 2 seperate parts and get 2 credits for one item. Anyone have any advice???? I have 30+ depotted shadows, and I want my lippies!!!!! If I mailed the items in, would I get credit that way? And if so, does anyone have the mailing addy?

[blueyedlady87]

Quick question. I was getting ready to throw away an old MAC nail polish the other night. (The kind in the square bottles with ridged cap) And i was wondering if they'd be accepted as B2M??

[user3]

Quote:

Originally Posted by holliedavis

I have tried not once, but twice to turn in depotted e/s for Back2Mac. I was DENIED! Bothe the free-standing store and the Dilliard's counter here in the Tampa Bay area will no longer accept pots that are missing the metal e/s pan portion. ????? They claim that because the pro pans are also accepted as Bck2Mac items, a person could essentially return he 2 seperate parts and get 2 credits for one item. Anyone have any advice???? I have 30+ depotted shadows, and I want my lippies!!!!! If I mailed the items in, would I get credit that way? And if so, does anyone have the mailing addy?

Back to MAC
c/o 201 Talbot Blvd
Chestertown, MD 21620

Include with your empties:
Name/Address/Phone number
3 (different) lipstick choices per set of empties (in case they are out of a shade)



Here is a MAC Live Chat I just did I played off like I was told I couldn't do it:

Hello. Thank you for your interest in MAC Cosmetics. My name is Andrea. How may I assist you?
Vanessa: Hi Andrea I have a question about Back2MAC
Andrea: Hey Vanessa! What is your question.
Andrea: ?
Vanessa: I was told at a counter we can no longer return empty eyeshadows
Vanessa: without the metal pan
Andrea: Oh, this has been a big question lately. We have not received this direction at this time, however, I recommend contacting our Corporate Consumer Communications Department. You may contact them via phone at 1-646-602-7771 between the hours of 9am-5pm (EST) Monday-Thursday and 10am-5pm (EST) Fridays or via email at ConsumerCommunications-MAC@maccosmetics.com. They will be able to clear up any confusion for you.
Vanessa: Thank you so much!
Andrea: Thank you for your visit.

[holliedavis]

Quote:

Originally Posted by 'Ness

Andrea: [/b][/color]Oh, this has been a big question lately. We have not received this direction at this time, however, I recommend contacting our Corporate Consumer Communications Department. You may contact them via phone at 1-646-602-7771 between the hours of 9am-5pm (EST) Monday-Thursday and 10am-5pm (EST) Fridays or via email at ConsumerCommunications-MAC@maccosmetics.com. They will be able to clear up any confusion for you.
Vanessa: Thank you so much!
Andrea: Thank you for your visit.

I called the customer service number, and I was informed by the customer service representative that the official policy of Back 2 Mac excludes depotted shadows that are missing the pan. The items must be COMPLETE. This SUCKS!!!!!!!!!!!!!

[user3]

Quote:

Originally Posted by holliedavis

I called the customer service number, and I was informed by the customer service representative that the official policy of Back 2 Mac excludes depotted shadows that are missing the pan. The items must be COMPLETE. This SUCKS!!!!!!!!!!!!!

This is strange because I called this morning and they said the pans are not required but it may vary by area.:confused:

[holliedavis]

Quote:

Originally Posted by 'Nessa

This is strange because I called this morning and they said the pans are not required but it may vary by area.:confused:

It's so frustrating... Everyone seems to get different answers. I wish MAC would just make up it's mind on what they will accept and what they won't... and make it universal. I don't get why it has to "vary by area". *sigh*

[blueyedlady87]

Quote:

Originally Posted by barbie_doll_713

Quick question. I was getting ready to throw away an old MAC nail polish the other night. (The kind in the square bottles with ridged cap) And i was wondering if they'd be accepted as B2M??

Anyone?