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musicdust · 07-10-2006, 08:58 PM #26 (**permalink**)

What is the best way to buy pro products if you are not a makeup artist? I want to buy some of the pigments but I don't just want a sample.

ladybugz07 · 07-10-2006, 09:38 PM #27 (**permalink**)

You can shop from one of their pro stores (check their website for exact locations) or you can call 1-800-588-0070 and order them over the phone. You don't have to be a makeup artist to buy pro products... You can also check the clearance bin here, lots of girls sell them for decent prices.

musicdust · 07-19-2006, 12:54 PM #28 (**permalink**)

Well I tried calling that number to purchase products and they told me that I am unable to purchase the products since I am not a member of MacPro. Any other suggestions??

Janice · 07-19-2006, 12:56 PM #29 (**permalink**)

It's hit or miss with their CS reps sometimes. I would try calling back and getting another rep.

glittergoddess27 · 07-19-2006, 01:02 PM #30 (**permalink**)

Definitely agree with Janice,..call back and try another rep. I have never been told that I could not order. I, of course, don't get the discount bc I dont have a pro card,..but they have always sent my orders.

user6 · 07-19-2006, 01:29 PM #31 (**permalink**)

I've called 3 times, and gotten 3 different reps, but nope, they won't sell them to me!!!! darn them.....darn them all to heck!!! (quote from madagascar) lol

bebs · 07-19-2006, 01:36 PM #32 (**permalink**)

Quote:

Originally Posted by medicredfearn

I've called 3 times, and gotten 3 different reps, but nope, they won't sell them to me!!!! darn them.....darn them all to heck!!! (quote from madagascar) lol

call the pro store its self and order it from them

I've never called the pro number.. so cant tell you about that

user6 · 07-19-2006, 01:37 PM #33 (**permalink**)

I'm going to try right now!!!!!

user6 · 07-19-2006, 01:48 PM #34 (**permalink**)

It Worked It Worked!!! Lol Thanks Bebs, You Rock!!!!

user6 · 07-19-2006, 01:50 PM #35 (**permalink**)

oh yeah, if you guys want to know which store I ordered from, just shoot me a pm, or you can e-mail me at medicredfearn@elp.rr.com, and I'll give you the number, the rep was sooo nice and helpful, and didn't question me at all!!!!!! YES! YES!!! Ok, so that's enough excitement for me, I'm off to sleep cause I just got off work a few hours ago and I have to go back in a few hours!! lol

midgetfury74 · 07-19-2006, 01:52 PM #36 (**permalink**)

live chat about this:

Chat InformationOne of our Artists will be with you shortly. At the end of this chat session, you may request to have a transcript of your chat sent to you via email by completing our Exit Survey.
Chat InformationHello. Thank you for your interest in MAC Cosmetics. My name is Erika. How may I assist you?
ROXY!: i just had a quick question
Erika: Hi Roxy. How can I help?
ROXY!: a friend tried to order some MAC Pro product and she was denied
ROXY!: i thought that anyone could buy Pro product
ROXY!: you just didnt get a discount
ROXY!: can you tell me if this is correct
Erika: Yes, you are correct. Do you know if she called our toll free number?
Erika: That's so strange!
ROXY!: yeah she just called the toll free number i think thats listed on the MAC Pro site
ROXY!: ok well i just wanted to check and make sure that the rules hadnt changed
ROXY!: that would be so sad
Erika: I can't think of any reason she should be denied unless she was trying to order large quantities of any single product or they were out of what she was looking for.
ROXY!: hmm, maybe someone can let the customer service people know that anyone can buy Pro product
ROXY!: nope, just a few Pro products
ROXY!: i think its kinda wierd that they would turn away a customer
ROXY!: ok well i guess thats really all that i had
Erika: Have her call 1-800-387-6707 next time. I am happy to forward you a link to our Consumer Communications Department if you'd like.
ROXY!: thank you so much erika
ROXY!: ok
ROXY!: that would be great
Erika: I suggest contacting our Corporate Consumer Communications Departmet via phone at 1-646-602-7771 between the hours of 9am-5pm (EST) Monday-Thursday and 10am-5pm (EST) Fridays or via email at ConsumerCommunications-MAC@maccosmetics.com.
ROXY!: ok thank you
ROXY!: bye
Erika: Have a good day, Roxy!
Erika: Thank you for your visit! You may close the chat window by clicking the "Close" button at the top right once. You will be able to request that a copy of this chat be emailed to you as well as answer a few questions about your experience.

midgetfury74 · 07-19-2006, 01:52 PM #37 (**permalink**)

asked about this on live chat, said it was a friend, lol

musicdust · 07-19-2006, 06:24 PM #38 (**permalink**)

Ha I give up!!!!!! Ok so I tried calling back two different times the first 800 number and still got the same answer sorry nope. Then I tried talking to Live Chat on MAC.com and they said the same thing that I can't purchase items cause I am not a member. I guess its not meant to be!

ladybugz07 · 07-27-2006, 03:23 AM #39 (**permalink**)

Quote:

Originally Posted by musicdust

Ha I give up!!!!!! Ok so I tried calling back two different times the first 800 number and still got the same answer sorry nope. Then I tried talking to Live Chat on MAC.com and they said the same thing that I can't purchase items cause I am not a member. I guess its not meant to be!

Hmm... That's strange!
Well, did you try calling the pro store directly as suggested above?

musicdust · 07-27-2006, 02:25 PM #40 (**permalink**)

I tried two different stores, they were both closed! Ha I will someday get Kelly green pigment! Some day!

bebs · 07-27-2006, 03:54 PM #41 (**permalink**)

Quote:

Originally Posted by musicdust

I tried two different stores, they were both closed! Ha I will someday get Kelly green pigment! Some day!

well if you would really like it I go to the pro store in la often and can do a cp for you.. dont have a discount card or anything but you can at least get the pigment then

give me a pm if you would like that and keep having problems.. and mods sorry if this isnt an ok area to post that.

Indigowaters · 08-02-2006, 08:42 AM #42 (**permalink**)

Can you get any product you want from the pro store?

Ambonee · 08-05-2006, 08:38 PM #43 (**permalink**)

Quote:

Originally Posted by likeomgsteffduh

Theres also one in San Jose, Califorrnia, in the Valley Fair Mall.

...just thought I'd add that...scince its the one I got to!

That's a freestanding store, not a pro store

you may have thought it was a pro store because it offers a "Pro Discount"? We only have two pro stores in California: The San Francisco one and the one in LA. hth!

Ambonee · 08-05-2006, 08:40 PM #44 (**permalink**)

Quote:

Originally Posted by Indigowaters

Can you get any product you want from the pro store?

Yes you can get any MAC product you want at a pro store barring they aren't out of stock.

If you check out www.macpro.com you can see everything that is available at a pro store, you won't be able to see prices unless you have a pro card but at least you can see the products. Pro only items usually have a diamond symbol next to them hth!

Ambonee · 08-05-2006, 08:46 PM #45 (**permalink**)

Quote:

Originally Posted by hungerartist

does anyone know the address to the PRO store in los angeles?
i tried looking at MAC's website, but everytime i searched in LA, the pro store didnt come up.

MAC
North Robertson
M·A·C PRO products available
133 North Robertson Blvd.
Los Angeles, CA 90048 (US)
(310) 271-9137

Iridescence · 08-10-2006, 08:12 AM #46 (**permalink**)

Ow ow!!! I saw some MAC pro pigments online, and I love them. Is there any way to purchase them without a membership?

Thanks

duch3ss25 · 08-10-2006, 08:24 AM #47 (**permalink**)

you can go to the nearest pro store or just call the pro number (1-800-866-6464). they will ask if you have the discount card or not and then forward your call to a different number (1-800-387-6707). i don't have a card but i got the avant gold collection, 15-pan palette and several pigments from them last week.

hope this helps. good luck!

Iridescence · 08-10-2006, 08:33 AM #48 (**permalink**)

Hey! Omg! Thank you so much! I am soooooo excited now! Total and complete MAC addict right here! woooo!

_trimm_trabb · 08-10-2006, 11:35 AM #49 (**permalink**)

I just saw a thread where somebody was inquiring about PRO pigments. I have been thinking about taking a trip up to my nearest PRO store - I don't go often because usually Macy's has what I need, but they are out of the Avant MSFs. So my question is, do you have to have a MAC Pro Card to buy items like empty palettes, PRO pigments, etc? I know this probably seems like a really dumb question to most of you but I've always bought my pigments in samples online and my shadows in pot form, so I've never inquired about this before!

Thanks so much, and if there is already a topic about this please point me in the direction of it and feel free to delete this one.

Meliss1026 · 08-10-2006, 11:40 AM #50 (**permalink**)

No you dont, anyone can buy from the pro store. i was just there on Tuesday and I don't have a pro card and I bought a lot of pro things, etc etc. But you def. don't need a card to do so.

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