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Kuki · 01-31-2008, 09:54 PM #26 (**permalink**)

I'm going to add my little bit now. I went to London start of November, as I was having my 21st birthday party the week after, and my mum had organised it to be a James Bond casino night. I wanted to go all out and be very OTT and go as a Bond girl as it was my day. Im from leicester, and all the collections are sold out VERY quickly, so we thought we'd spend a day in london, buy make up and a birthday prezzie for kuki

I went into selfridges and asked if they had a particular lipstick in that mattene collection, (think it was called flattering) and the lady (it wasnt so busy when i went) she just stared at me, looked me up and down, and said "no" without checking

So I asked where there was another MAC store near by, and she said "you cant be a fan of MAC then!" totally not necessary!!!!! and i said, "oh sorry to offend you, ill ask somebody else." and another MA came over as she was listen over and said, its off Carnaby St. So i asked how i could get there. and they both RUDELY started laughing at me obviously and blatantly. My mum was quite shocked, and said, oh forget this, we'll just go to the store in leicester. so the first MA turned around and said "oh thats why you dont know, bcos you come from a sh**** little town." CRIKEY!! NEVER GOING THERE AGAIN!!!!!

Then we found the pro store, and the girl in there was very very very friendly. she sold me lots of things i didnt need. lol
i went to the one in covent garden as we were walking past bcos my mum decided she wanted Romp and mulch e/s. but they were REALLY REALLY busy. so when we got to harrods, we realised there was a lovely stall in there, but they were really busy too, but atleast 3 MAs came up to us every other minute and said "sorry to keep you waiting we;ll be with you asap" and the MA (oriental male) that served us was really nice. i was pondering over a few eyeshadows whilst he was sorting mum out, and he asked if it was for a special occasion. so i told him the theme blah blah blah. and not only did he put it on my eyes, but he did the eye make up on a piece of paper with a mini tutorial. he was a lovely lovely guy

and he even suggested i should put my hair up in a beehive/ lol]

i feel much better after my rant!

Kuki · 01-31-2008, 09:55 PM #27 (**permalink**)

I'm going to add my little bit now. I went to London start of November, as I was having my 21st birthday party the week after, and my mum had organised it to be a James Bond casino night. I wanted to go all out and be very OTT and go as a Bond girl as it was my day. Im from leicester, and all the collections are sold out VERY quickly, so we thought we'd spend a day in london, buy make up and a birthday prezzie for kuki

I went into selfridges and asked if they had a particular lipstick in that mattene collection, (think it was called flattering) and the lady (it wasnt so busy when i went) she just stared at me, looked me up and down, and said "no" without checking

So I asked where there was another MAC store near by, and she said "you cant be a fan of MAC then!" totally not necessary!!!!! and i said, "oh sorry to offend you, ill ask somebody else." and another MA came over as she was listen over and said, its off Carnaby St. So i asked how i could get there. and they both RUDELY started laughing at me obviously and blatantly. My mum was quite shocked, and said, oh forget this, we'll just go to the store in leicester. so the first MA turned around and said "oh thats why you dont know, bcos you come from a sh**** little town." CRIKEY!! NEVER GOING THERE AGAIN!!!!!

Then we found the pro store, and the girl in there was very very very friendly. she sold me lots of things i didnt need. lol
i went to the one in covent garden as we were walking past bcos my mum decided she wanted Romp and mulch e/s. but they were REALLY REALLY busy. so when we got to harrods, we realised there was a lovely stall in there, but they were really busy too, but atleast 3 MAs came up to us every other minute and said "sorry to keep you waiting we;ll be with you asap" and the MA (oriental male) that served us was really nice. i was pondering over a few eyeshadows whilst he was sorting mum out, and he asked if it was for a special occasion. so i told him the theme blah blah blah. and not only did he put it on my eyes, but he did the eye make up on a piece of paper with a mini tutorial. he was a lovely lovely guy

and he even suggested i should put my hair up in a beehive/ lol]

i feel much better after my rant!

c00ki312 · 02-02-2008, 08:39 AM #28 (**permalink**)

Quote:

Originally Posted by Kuki

I'm going to add my little bit now. I went to London start of November, as I was having my 21st birthday party the week after, and my mum had organised it to be a James Bond casino night. I wanted to go all out and be very OTT and go as a Bond girl as it was my day. Im from leicester, and all the collections are sold out VERY quickly, so we thought we'd spend a day in london, buy make up and a birthday prezzie for kuki

I went into selfridges and asked if they had a particular lipstick in that mattene collection, (think it was called flattering) and the lady (it wasnt so busy when i went) she just stared at me, looked me up and down, and said "no" without checking

So I asked where there was another MAC store near by, and she said "you cant be a fan of MAC then!" totally not necessary!!!!! and i said, "oh sorry to offend you, ill ask somebody else." and another MA came over as she was listen over and said, its off Carnaby St. So i asked how i could get there. and they both RUDELY started laughing at me obviously and blatantly. My mum was quite shocked, and said, oh forget this, we'll just go to the store in leicester. so the first MA turned around and said "oh thats why you dont know, bcos you come from a sh**** little town." CRIKEY!! NEVER GOING THERE AGAIN!!!!!

Then we found the pro store, and the girl in there was very very very friendly. she sold me lots of things i didnt need. lol
i went to the one in covent garden as we were walking past bcos my mum decided she wanted Romp and mulch e/s. but they were REALLY REALLY busy. so when we got to harrods, we realised there was a lovely stall in there, but they were really busy too, but atleast 3 MAs came up to us every other minute and said "sorry to keep you waiting we;ll be with you asap" and the MA (oriental male) that served us was really nice. i was pondering over a few eyeshadows whilst he was sorting mum out, and he asked if it was for a special occasion. so i told him the theme blah blah blah. and not only did he put it on my eyes, but he did the eye make up on a piece of paper with a mini tutorial. he was a lovely lovely guy

and he even suggested i should put my hair up in a beehive/ lol]

i feel much better after my rant!

thats quite shocking really. im not surprised. i think we should all complain to selfridges head office lol...and i think i encountered the asian guy at harrods too. he was very nice and showed me products i normally wouldnt have noticed...

I was also wondering, since most retail have mystery shoppers, i wonder what score mac gets for customer service? i know for sure if i did a survey on them theyd get minus ZERO!

JustDivine · 02-02-2008, 02:33 PM #29 (**permalink**)

Its really touch and go I think!!

On Thursday I was at HoF city branch, after vowing NEVER to go back there again after my last appalling service experience. However, this time the counter was fully staffed, a lovely lady helped me, really great and honest with recommendations, and I love EVERYTHING that I got from there. She was really nice. So I didn't feel bad spending the £160 that I did!

Today I went to Selfridges and as usual, it was really busy, but after a while I did get offers of help and the MA's there seems nicer than before. So I got 3 eyeshadows which I loooove!

nunu · 02-03-2008, 02:24 PM #30 (**permalink**)

Quote:

Originally Posted by Kuki

I'm going to add my little bit now. I went to London start of November, as I was having my 21st birthday party the week after, and my mum had organised it to be a James Bond casino night. I wanted to go all out and be very OTT and go as a Bond girl as it was my day. Im from leicester, and all the collections are sold out VERY quickly, so we thought we'd spend a day in london, buy make up and a birthday prezzie for kuki

I went into selfridges and asked if they had a particular lipstick in that mattene collection, (think it was called flattering) and the lady (it wasnt so busy when i went) she just stared at me, looked me up and down, and said "no" without checking

So I asked where there was another MAC store near by, and she said "you cant be a fan of MAC then!" totally not necessary!!!!! and i said, "oh sorry to offend you, ill ask somebody else." and another MA came over as she was listen over and said, its off Carnaby St. So i asked how i could get there. and they both RUDELY started laughing at me obviously and blatantly. My mum was quite shocked, and said, oh forget this, we'll just go to the store in leicester. so the first MA turned around and said "oh thats why you dont know, bcos you come from a sh**** little town." CRIKEY!! NEVER GOING THERE AGAIN!!!!!

Then we found the pro store, and the girl in there was very very very friendly. she sold me lots of things i didnt need. lol
i went to the one in covent garden as we were walking past bcos my mum decided she wanted Romp and mulch e/s. but they were REALLY REALLY busy. so when we got to harrods, we realised there was a lovely stall in there, but they were really busy too, but atleast 3 MAs came up to us every other minute and said "sorry to keep you waiting we;ll be with you asap" and the MA (oriental male) that served us was really nice. i was pondering over a few eyeshadows whilst he was sorting mum out, and he asked if it was for a special occasion. so i told him the theme blah blah blah. and not only did he put it on my eyes, but he did the eye make up on a piece of paper with a mini tutorial. he was a lovely lovely guy

and he even suggested i should put my hair up in a beehive/ lol]

i feel much better after my rant!

I seriously think you shoud report this to head office. Describe the girls as well. Write a whole statement of how disapointed you were and how low they made you feel. I hope they get sacked, that by no means is acceptable!

neeshie · 02-03-2008, 06:39 PM #31 (**permalink**)

Quote:

Originally Posted by c00ki312

I was also wondering, since most retail have mystery shoppers, i wonder what score mac gets for customer service? i know for sure if i did a survey on them theyd get minus ZERO!

I signed up to a selfridges mystery shopping thing but have never seen mac on the list of departments. I'd be all over that one in a flash if I did!!

anti_starlet8 · 02-18-2008, 02:35 PM #32 (**permalink**)

Quote:

Originally Posted by Kuki

another MA came over as she was listen over and said, its off Carnaby St. So i asked how i could get there. and they both RUDELY started laughing at me obviously and blatantly. My mum was quite shocked, and said, oh forget this, we'll just go to the store in leicester. so the first MA turned around and said "oh thats why you dont know, bcos you come from a sh**** little town." CRIKEY!! NEVER GOING THERE AGAIN!!!!!

I work in retail albeit not cosmetics but if I said anything like that I'd be fired in an instant, no questions asked. REPORT THESE GIRLS!!! They don't deserve a job in retail if they treat their customers like that!!! Customer service is always paramount and you should always walk away saying "Wow, they were really helpful", not "fucking hell i'm never going back there again!"

This is the reason why I'm pissed that Heatherette is being released at Selfridges, cos of MAs like those two!

trollydolly · 02-21-2008, 11:22 AM #33 (**permalink**)

i went to london last week and had the pleasure of visiting the selfridges and harrods mac counters and can i just say they are the complete opposite of one another!!
at harrods it was lovely and tranquil, the ma's were more than willing to help and approachable. there were two stands of everything so there was plenty of room whereas at selfridges its like a war ground!! i went there at 2 o clock in the afternoon and it was sooooo manic!! people were pushing and shoving each other and i couldnt even get close to anything i wanted to look at. the ma's didnt offer any assistance and there wasnt enough room to swing a cat!! testers of products were missing and everyone was crowded around tiny displays. if you want to buy anything as well you have que up to tell a ma behind the counter what you want and then que up in a seperate que to pay, i dont know if its always like that or just because it was exceptionally busy.
i honestly would never go to the selfridges counter again, it was such a waste of time. i really hope mac realise that people are being put off of going to the counter at selfridges because of the lack of customer service! it amazes me because mac is normally fantastic with customer service!
its deffinetly worth getting a tube ride to the nearest free standing mac store or popping down to harrods which i cant reccomend highly enough!!

shorty · 02-21-2008, 11:26 AM #34 (**permalink**)

Quote:

Originally Posted by Kuki

I went into selfridges and asked if they had a particular lipstick in that mattene collection, (think it was called flattering) and the lady (it wasnt so busy when i went) she just stared at me, looked me up and down, and said "no" without checking

So I asked where there was another MAC store near by, and she said "you cant be a fan of MAC then!" totally not necessary!!!!! and i said, "oh sorry to offend you, ill ask somebody else." and another MA came over as she was listen over and said, its off Carnaby St. So i asked how i could get there. and they both RUDELY started laughing at me obviously and blatantly. My mum was quite shocked, and said, oh forget this, we'll just go to the store in leicester. so the first MA turned around and said "oh thats why you dont know, bcos you come from a sh**** little town."

woah!! Get onto head office right away!

I work at a MAC in Selfridges and can happily and proudly say that at my counter we approach every single customer, spend a lot of time with them and make sure they get what they are looking for! I cant believe some girls can be so rude...!

mimibrowneyes · 02-22-2008, 06:19 PM #35 (**permalink**)

Quote:

Originally Posted by anti_starlet8

My only gripe now is that I can't purchase Pro items online, like palettes. macpro.com only lets you buy from there if you're a Mac Pro member

even with a pro card i dnt think you can use your membership benefits online yet! its jus for US and Canada at the moment. its always nice to go to a store and try stuff out b4 u buy. def thumbs up for mac soho- love it in there, really friendly staff, and nice airy room, good lighting, not crowded. the MUA's at the covent garden store did seem awfully busy- but i was there after around 5pm, but wen it was my turn to be served she was helpful and didnt rush me. regardless of wher u go- i think there'l always be a bad egg. but so far i havent been disappointed at mac soho! hence i end up spending £100+ every time im there!!

mimibrowneyes · 02-22-2008, 06:28 PM #36 (**permalink**)

Quote:

Originally Posted by nunu

that would be lovely!!! i've been wanting mixing medium for a while now but it's only sold in pro stores and i live in the midlands and i don't know my way round london properly otherwise i would've gone!
I really hope they do orders by the phone!

hun u can do MAC MAILORDER, the number is 0870 034 2999, and if you have a pro card u can use that too! x HTH

- p.s delivery was really quick too!

tigerli17 · 02-27-2008, 06:42 AM #37 (**permalink**)

I've never really had good service at the Soho store, I ALWAYS get ignored...I dunno if its coz I don't look the part in my Trivium hoodie and my virtually no make up policy at work but I could stand there all day and forever get overlooked

And this is when I've put aside about £200 specifically to get something in there - normally when a new collection is out. I agree Selfridges are rubbish and I haven't been to the Covent Garden one...Where the hell is it!? I know i'm probably being blind as a bat but I can't find it at all...Not unless its the one in Neal Street off Shaftsbury Avenue...

Still think the best one i've been to is the MAC store in Brighton when my boyfriend and I went there on holiday

Its tucked away in one of its many backstreets but the MA where friendly and approachable and the girl serving was very chatty and helpful.

MsCocoa · 02-27-2008, 06:52 AM #38 (**permalink**)

Yep it's the one on Neal St!

Pure Vanity · 02-27-2008, 06:56 AM #39 (**permalink**)

Quote:

Originally Posted by neeshie

I signed up to a selfridges mystery shopping thing but have never seen mac on the list of departments. I'd be all over that one in a flash if I did!!

Oh me to especially the two selfridge's in Manchester they are so very rude to the point I feel stupid.

tigerli17 · 02-28-2008, 04:06 PM #40 (**permalink**)

Quote:

Originally Posted by MsCocoa

Yep it's the one on Neal St!

Excellent. I actually stumbled upon that one getting lost doing an errand for work. Took every strength of my being to not go in there though as I was meant to be finding Dogwoof Pictures so couldn't really comment on their service...

J90 · 02-28-2008, 07:37 PM #41 (**permalink**)

i love the pro store in soho. there is one ma that im slightly wary of just because she seems to take pleasure in ignoring people. now i just go in, if i find a nice ma great, if not i ream off a list of things that i want and then ask for certain products as samples. that gets them running....

tigerli17 · 03-03-2008, 10:33 AM #42 (**permalink**)

Quote:

Originally Posted by J90

i love the pro store in soho. there is one ma that im slightly wary of just because she seems to take pleasure in ignoring people. now i just go in, if i find a nice ma great, if not i ream off a list of things that i want and then ask for certain products as samples. that gets them running....

I didn't even know we could ask for samples in London...I might have to try that and ask for some foundation samples...I'm crap at choosing foundation. Thats mainly what I went in there for last time on my lunch hour and I couldn't grab anyone at all...Gonna be brave and speak up next time :P

Shepherdess · 03-03-2008, 12:23 PM #43 (**permalink**)

When I was in milton keynes they said they stopped doing pigment samples.

amber_j · 03-25-2008, 01:50 PM #44 (**permalink**)

I went to the MAC counter in Selfridges yesterday and the service was terrible, as usual. I had to pratcically beg someone to help me pick out some products - they were all so disinterested and unapproachable. For the record I'm one of those 'over-25' ladies (33 in November) but apparently I look like I'm still at uni. I guess that's why the MAs always avoid me like the plague.

The Soho Pro store is OK, but I've regularly been ignored in there too. I've found that people who wear heavier makeup and are dressed up tend to get better service. Which sucks, because I can't wear heavy meakeup at work and need to dress conservatively.

The Neal Street store is my absolute favourite. Every time I go there the MAs are friendly, welcoming and approachable. I've been there as a clueless student who had no idea what she wanted and was too scared to spend more than a tenner. I've also been there as a 30-something with a job and a wishlist as long as her arm. I've felt like a valued customer every single time.

Ang9000 · 03-25-2008, 03:51 PM #45 (**permalink**)

Ive only been to a MAC counter twice. Both times Selfridges in Oxford St. The first time I was looking at e/s not for very long & I was asked if I needed help. The girl was great, really helpful! She suggested a few other products for me & helped me choose a blusher, trying some out on me etc. It wasn't exactly empty in there either.

The 2nd time it was absolutely packed as it was the day after Fafi was released. I was looking at lipsticks for ages, trying to find Plastique but I wasn't offered any help. However, like I said, it was packed & it wasn't as if all the MA's were standing around doing nothing.

Also like to add that I look about 15 & rarely wear makeup when shopping dressed in jeans & trainers

trollydolly · 03-25-2008, 08:26 PM #46 (**permalink**)

im going to london next week and i want to make a visit to a mac counter or store but im not quite sure which one to go to. im going to be in the oxford street area (doing some major shopping!)...il prob end up going to selfridges and getting ignored again

tigerli17 · 03-26-2008, 07:57 AM #47 (**permalink**)

I went to Harrods for the first time last thursday and I couldn't praise the service at their MAC more! It wasn't all that busy though which probably helped but I was asked twice if I needed help and then the loveliest MUA, Ryan I think his name was, sat me in a chair and dusted me over showing me the natural MSF and had a nice lil chat too. The customer service I got there was wonderful, I just wish I worked close enough to go there!

Trollydolly, go to Carnaby St Mac instead - the service isn't the best i've had but its a million times better than Selfridges. Or Neal St which is just off Shaftesbury Avenue, I've only passed it before but i've heard good things.

ilovegreen · 03-26-2008, 08:11 AM #48 (**permalink**)

I'd say go to the Carnaby Street (Pro) or Covent Garden stores they're way better than Selfridges.
I think both stores open at 10am and it's better to get there earlier rather than later

Have fun !

sillymoo · 03-27-2008, 11:19 AM #49 (**permalink**)

Just been reading through this thread and like most others, i really don't like shopping for MAC in Selfridges - you never get any help!

Trollydolly - my fave places for MAC shopping are the Pro store and Kensington Church Street (near Kensington High Street tube). Covent Garden is good too - but i find they are always so busy on a Saturday. hope you have a great trip!

amber_j · 03-28-2008, 07:15 PM #50 (**permalink**)

OK, I went to the Pro store in Soho again today bearing in mind a comment someone made in a thread on the industry discussion board - i.e. staff at Pro stores are used to dealing with MAs who know what they want and just want to get on with selecting items, so this might be why they don't immediately pounce on customers and ask if we need any help.

I decided to be more forward in asking for help. I also went in with a list and a really clear idea of what I was looking for re. the products I wasn't sure about. I usually do this anyway, but I made sure I was uber-focused so I wouldn't dilly dally.

The girl who served me was fabulous! Really friendly and helpful, and she was great with all my questions. So I still rate the Soho store highly, but if you're a bit timid like me - speak up! They're all nice people.

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