Archetype Cosmetics

[petrina_678]

its very likely i'll get a full refund now..

she has not responded in 48 days. I have filed a paypal claim now. She's still not doing anything !!!

[Miina]

Like nearly everyone else here, It took nearly a month for my order to come in, but that wait was well worth it. I adore the colors so much; though i highly recommend a base for the fallout.
Just trying to figure out how to press them now. LOL
But if anyone's interested, i have some swatches here, and will be updating with more soon!!

http://specktra.net/f217/archetype-p...atches-102884/

[innocent]

I placed my order in 15th of May and still haven't received it
not even an answer to my e mails.
blah, but I'll wait more, because everyone says they're good. and I'll never order from them again.

[petrina_678]

MUCH TO MY SURPRISE.. yesterday MORNING i received a full refund through the claim I filed with paypal...

LATER THAT DAY.. I received my order OMG!! wtf..

But I DO LOVE the pigments... it takes FOREVER THOUGH (60 + days for me)
And they were not all the right colours

[red]

I ordered about 3 weeks ago, still waiting, but I knew going in that its a small company with very little help.

can't wait to try them

[concertina]

Well, I just placed an order. Her FAQ says order processing/shipping is taking 3 to 3.5 weeks right now.

So we'll see!!

[innocent]

hopefully, we'll live long enough

[euphrosyne_rose]

Quote:

Originally Posted by concertina

Well, I just placed an order. Her FAQ says order processing/shipping is taking 3 to 3.5 weeks right now.

So we'll see!!

I keep harping on this, but she hasn't updated her site in almost a month and a half and it's almost 60+ days for me and still no order!! I did see someone had said it took over 60 days for her to get her order, so here's hoping!!

[acidtongue]

Quote:

Originally Posted by concertina

Well, I just placed an order. Her FAQ says order processing/shipping is taking 3 to 3.5 weeks right now.

So we'll see!!

Hopefully it works out better for you than it did for me! It's said that since before I placed my order in the first week of May. End of June, I hadn't received anything and had no replies to my emails so I opened a paypal dispute and later bumped it to a claim after she didn't reply to that. She never responded to anything and I got a refund on Monday.

I understand that they're a small company and are in a bit over their heads but it's not fair to the customers for them to have no CS. Even if it's impossible to reply to all of the emails, you think they could at least make a post on the website as to what's going on and what shipping times realistically are.

[msmack]

Quote:

Originally Posted by acidtongue

Hopefully it works out better for you than it did for me! It's said that since before I placed my order in the first week of May. End of June, I hadn't received anything and had no replies to my emails so I opened a paypal dispute and later bumped it to a claim after she didn't reply to that. She never responded to anything and I got a refund on Monday.

I understand that they're a small company and are in a bit over their heads but it's not fair to the customers for them to have no CS. Even if it's impossible to reply to all of the emails, you think they could at least make a post on the website as to what's going on and what shipping times realistically are.

If I had known all this I wouldn't have placed an order last week. I completely agree with the fact that they should make a post on the website to let everyone know whats happening! I don't like to play these kind of games!!! These better be some damn good pigments!!

[msmack]

On your paypal receipts does it list all the shades you ordered? I ordered 25 different shades and it only lists 4 on my receipt? I guess there is no sense e-mailing her as she doesn't respond. I am a bit miffed right now.

[euphrosyne_rose]

Quote:

Originally Posted by msmack

On your paypal receipts does it list all the shades you ordered? I ordered 25 different shades and it only lists 4 on my receipt? I guess there is no sense e-mailing her as she doesn't respond. I am a bit miffed right now.

There were only 4 listed on my receipt as well when I checked it. Not to sound like I've stalked the girl, but since I ordered back in May I have sent 4 emails and haven't received a response to any of them!!

[msmack]

Quote:

Originally Posted by euphrosyne_rose

There were only 4 listed on my receipt as well when I checked it. Not to sound like I've stalked the girl, but since I ordered back in May I have sent 4 emails and haven't received a response to any of them!!

Well that just sucks! Terrible customer service! I really hope my order shows up...

Her business is going right. down. the. tubes.

[euphrosyne_rose]

It's been 60+ days now since I placed my order, so I guess I can't even request a refund from Paypal since it's been over 45 days. This really sucks b/c I was so looking forward to these pigments and the chick hasn't even had the decency to answer any of my or other people's emails.
I guess I can just say bye bye to my money....

[msmack]

Quote:

Originally Posted by euphrosyne_rose

It's been 60+ days now since I placed my order, so I guess I can't even request a refund from Paypal since it's been over 45 days. This really sucks b/c I was so looking forward to these pigments and the chick hasn't even had the decency to answer any of my or other people's emails.
I guess I can just say bye bye to my money....

I hope your order shows up SOON!

Mine too for that matter - could be awhile.... I guess.

[euphrosyne_rose]

Quote:

Originally Posted by msmack

I hope your order shows up SOON!

Mine too for that matter - could be awhile.... I guess.

I would ask for a refund from her personally but I'd probably never hear back from her. I think I remember reading in another thread that someone tried to order about a month ago and the order wouldn't go through, so I wonder if something's going on....

[Briar]

I'm also really frustrated, especially since I recommended this product. Her site has been updated and some folks I know on another site are starting to get their orders, but still. Not sure I'll ever order from her again unless things change drastically, and I see proof.

[euphrosyne_rose]

Quote:

Originally Posted by Briar

I'm also really frustrated, especially since I recommended this product. Her site has been updated and some folks I know on another site are starting to get their orders, but still. Not sure I'll ever order from her again unless things change drastically, and I see proof.

I went to the site again today and it still says the same thing it's said since May 19th. Is there another place where she's updated it?? I would love to see some progress since it's starting to look hopeless....

[msmack]

*Copy & pasted from the site! Atleast she has updated (finally!)!



As of Thursday, 7/17/08, Shipped through: 5/23/08. Yes, I am alive! I must say thank you so much to everyone for your patience; I have a backlog of email for more or less 5 weeks I believe. Kelli, who is sweet and wonderful, is going to be going through that and contacting everyone who has not been replied to, it will take her a few days most likely. Honestly, I just burnt out completely about five weeks ago- no excuse, I know it is fully annoying of me. (Ugh, every time I would try to work on email, I just completely had a panic attack, yay- so finally I realized I'm not gonna manage it properly, and thus Kelli kindly is taking it over. THANK YOU KELLI!) Anyway, if anyone has NOT received anything prior to May 23, let us know & we'll resend or refund or whatever you please. And again, my profound apologies- I believe we'll have things moving smoother now.

[euphrosyne_rose]

Quote:

Originally Posted by msmack

*Copy & pasted from the site! Atleast she has updated (finally!)!



As of Thursday, 7/17/08, Shipped through: 5/23/08. Yes, I am alive! I must say thank you so much to everyone for your patience; I have a backlog of email for more or less 5 weeks I believe. Kelli, who is sweet and wonderful, is going to be going through that and contacting everyone who has not been replied to, it will take her a few days most likely. Honestly, I just burnt out completely about five weeks ago- no excuse, I know it is fully annoying of me. (Ugh, every time I would try to work on email, I just completely had a panic attack, yay- so finally I realized I'm not gonna manage it properly, and thus Kelli kindly is taking it over. THANK YOU KELLI!) Anyway, if anyone has NOT received anything prior to May 23, let us know & we'll resend or refund or whatever you please. And again, my profound apologies- I believe we'll have things moving smoother now.

They actually went back and updated again. It seems they are making better progress on processing orders. I actually got my orders (finally) right before this ^ update was posted and got an email letting me know the order was on the way. It made me go ahead and order some other things so hopefully it won't take as long this time to get my stuff b/c these colors are freakin' AWESOME!! I've loved every one I've used so far!!

[Briar]

*sigh* I'm still madly addicted to her products, but won't be ordering again until I know she's gotten her shit together. I'm very bothered by the fact that she continued to take money while ignoring orders and whatnot. Just doesn't seem to be a professional way to run a business. I still have no idea when my stuff's going to manage to get to me, and now that its much warmer than it was when I ordered I'm worried about the lip glosses I ordered melting and getting all over everything.

[innocent]

still no good news for me thoguh

[msmack]

Quote:

Originally Posted by innocent

still no good news for me thoguh

Me either. I have sent emails and still no reply...

Even if she does get her shit together this is enough for me to never place an order again. I totally understand that it's a small business..but come on! We send you money... and then have no idea when we will get our order or even what the turn around time MIGHT be. Enough is enough. I have better places to spend my money. How hard is it to update weekly to let people know what the hell is going on? (answer = not hard.)

The She Space has kept me updated every step of the way even though she is swamped.

[red]

I'm in Love

this is DATURA on the lid, OMG its so freakin' glittery, like fairy dust

on the bottom I mixed DATURA with CONJUNCTION
to higlight ANTIQUE PLATINUM

[wolfsong]

Quote:

Originally Posted by msmack

On your paypal receipts does it list all the shades you ordered? I ordered 25 different shades and it only lists 4 on my receipt? I guess there is no sense e-mailing her as she doesn't respond. I am a bit miffed right now.

I dont know if you have had an answer for this or not, but its the same with all orders (it takes the first 4 items you have ordered and leaves the rest off). You will/should receive all the items you have ordered (and freebies), dont worry! I would suggest emailing to ask for the full list (ive done this in the past), but due to their crappy CS it'll probably be a waste of time.

This is such a disappointment! They are my favourite mineral company, and now they cant even be trusted to answer emails, let alone send your purchases! Its Fyrinnae all over again, only with a non-existent customer service...
Oh well, at least they have very generous samples (large samples that you only need a small amount of, unlike some of the less pigmented companies), so the ones you get will last a long time

Im going to email them tomorrow to ask whether they are getting their shit together, and how long the processing time is now. If they answer, i'll post it on here (probably in 2 months time )