Archetype Cosmetics

[1165Cheryl]

I run a full time in home small business selling my line and MACs and there are days I am so swamped I work from the time I get up to the time I go to bed. I always get back to my buyers within 24 hours at the latest, usually within 1 to4 hours. I always ship my orders within 24-72 hours...now I'm sure they are probably bigger then I am but I would never treat a person/buyer that way. The least any company could do is send out an automatic email saying thank you for writing and we will reply to your question soon. I write each and everyone one of mine personally, I like talking to people and giving that personal touch.

I never heard of this company till today when a friend mentioned it and they do have some real pretty products and some unique colors, it's sad there customer service isn't better. Without that they will eventually go under.

[shatteredshards]

I just checked their site for updates, and lo and behold, the LE Halloween eyeshadows have been added.

I have yet to get any response to my email, however. It's too bad; why bother ordering the Halloween colors when it'll probably be after Christmas when you receive them?

[Artemisia]

They still owe me several small sized pigment jars from the last order so I'm not looking at their website again....
The Halloween shades are bound to be gorgeous as usual though.

[BackStageVirgin]

There are SO many colors I really want to order, but she's just not responding to e-mails still. This just completely pisses me off. At least acknowledge my e-mail or just give me my money back.

The company Aromaleigh is an another independent MMU company and all 10 of my orders have been received no later then 4 days after my orders been placed. Now that's how you run a real business. Customer service!

[Kragey]

I've been considering ordering a bunch of samples from Archetype, since I can really make a small amount of makeup go a long way (and I've certainly got enough to spread the love around, LOL!), but all of these horror stories kind of make me frightened to spend my hard-earned money on them. Are the colors really worth it? I mean, are these pigments more blendable and pigmented than, say, NYX or PearlEx pigments?




EDIT: Well, I caved and bought $10 worth of samples (including shipping). I've heard too much about the uniqueness of the colors NOT to try them! Now we just play the waiting game...

[ciaobonefish]

So... I ordered from them in July and got my order in late October... The processing time was supposedly 3-4 weeks at the time. AND they gave me a sample of something instead of a small size like I ordered. I didn't contact them about it because I was sick of dealing with not getting responses (I had sent them about 5 emails about my order previously and never got a reply).

BUT... I love their products... It is a shame that I had a trying experience with them. Not bad exactly because they weren't rude and DID give me some lip gloss samples extra with my order, but it wasn't good either. I WILL give them another go because I love their eyeshadows so much. Ahhh! It is a good thing their products are so fabulous otherwise I would have been TOTALLY annoyed... I guess I'll have to order and just forget about my order and be pleasantly surprised when it finally comes in lol.

[kittyartig]

I'm glad to read you recieved your order placed in July... I ordered in August and now that I'm getting close to a three month wait I'm getting agitated. Hearing that July orders have made it out makes me feel a bit better. I'm used to a 2 month wait with Archetype from past orders, 3 months is pushing it for me. I loved their eyeshadow, but this will have to be my last order.