Bad Customers!

[SmokeSignal16]

Yeah I had a nice deep sigh after that lady left! I try not to let one ruin the other like 100 customers I help that are super sweet!

[serenity87]

I hate when people just grab the makeup off the counter and put it on themselves. I use to wonder why MAC makeup artist were so rude, not all but some that I came across, and now I know why. This past Halloween we were so booked with appointments, and in between one client, I had like ten minutes before my next appointment came, this lady was like hey can you do my makeup, and I said no sorry I can't I have an appointment coming in soon. So she got all mad, and just grabbed the makeup herself and started putting it on. It's like seriously, don't get pissed at me because you thought that you could just walk in here and get your makeup done, people had scheduled appointments for weeks ahead of time.

[SmokeSignal16]

Yeah I hate it too! It's like one time I had a bride come in the day of her wedding and we were all booked up and she had the nerve to get mad! It's like chick you should have made an appointment weeks ago if you were wanting to get your makeup done! Seriously! And I hate it when people just start getting into makeup and just start putting it on, it's so unsanitary the way they do it and then they get bent outta shape when you try to tell them to put it on a certain way that is sanitary so they can protect themselves and other customers. "Well you should have did it for me!", well too bad I had someone that made an appointment! Ugh sorry I'm getting so fed up with my job anymore..This place is so nice to vent..

[Junkie]

I work in a store that sells make-up and even though I'm not one of the MA's, working nightshift as the only girl who wears make-up - I usually get a lot of questions from ppl wanting to know whatever, get suggestions, help, etc...

But seriously, I HATE HATE HATE it when a crackhead comes in and slathers his/her face in the testers....its so frikken gross! They can have open sores, cracked fingers, scabs, etc...and they INSIST on making over their entire face while getting mad at our security guard for "watching" them. And then I see some poor, uneducated (as in, uneducated about public sanitary conditions of a tester in a drugstore) girl come in right after and use the same product that custy ass person just swabbed all over their face/lips....*shudders*...and I know people are like, well why are they allowed in?! Well...if they're not doing anything wrong...its hard to kick someone out. And TBH, would YOU want to confront someone looking like that?! From my experience, it doesn't end well.

WHY WHY WHY would ANYONE with open sores willing and knowingly come into a store and want to touch and contaminate every single tester with their grossness? Its unreal.

And people wonder why I swatch on the backs of my hands and then wash it off with sanitizer afterwards....YUCK!

[Junkie]

Oh and I've had my fair share of frikken bitchy customers too.

Case in point: When a person isn't paying attention to a product they bring up and it ends up being a TESTER without a barcode....um, hello? First of all, its a tester, its not for sale, and second of all, if its "the last one", don't tell me that you don't care that its a tester and you want to buy it anyways...effing gross dude! Besides, we're not allowed! And...just....why?! Ew.

I was done my shift one morning and my coworker took over. A business woman comes in, says she wants a lipstick and proceeds to find it on her own. Like the above, she brings the tester to the counter....coworkers points it out and the woman is like, "Oh, well it was sitting there,...fine...you go get me the new one". So my coworker does just that - only, she does not wear make up...and if you've seen a Maybelline lipstick wall, you'd know they have a badgillion shades. So apparently, my co worker is "taking too long" and the woman huffs her way over to the aisle (seriously, you couldn't just do it yourself?!) and starts yelling at my coworker about how incompetent she is and how "you don't need to be a makeup artist to pick out a shade of lipstick"....and my coworker is a tiny, older filipino lady and is like, I'm sorry, I'm sorry...

I swear if I wasn't behind the counter, she would've gotten a good blast from me....what a bitch...seriously....get your lazy ass over there yourself next time or open your effing eyes so that you don't get mad at someone for YOUR mistake. So stupid.

[ms.marymac]

Quote:

Originally Posted by serenity87

I hate when people just grab the makeup off the counter and put it on themselves. I use to wonder why MAC makeup artist were so rude, not all but some that I came across, and now I know why. This past Halloween we were so booked with appointments, and in between one client, I had like ten minutes before my next appointment came, this lady was like hey can you do my makeup, and I said no sorry I can't I have an appointment coming in soon. So she got all mad, and just grabbed the makeup herself and started putting it on. It's like seriously, don't get pissed at me because you thought that you could just walk in here and get your makeup done, people had scheduled appointments for weeks ahead of time.

We had one of those! But instead of just helping herself, she complained.

We have to throw out countless testers because teens come in and use them. Mascara, lip gloss, liquid eyeliner, etc. I can't always get over there fast enough, or I get attitude if I do politely try to offer help. Give me attitude and I will just let you slather bacteria all over your eyes and lips. J/K. Kinda. lol

[VeXedPiNk]

Quote:

Originally Posted by ms.marymac

Give me attitude and I will just let you slather bacteria all over your eyes and lips. J/K. Kinda. lol

Too funny!!!!!

[SmokeSignal16]

Quote:

Originally Posted by Junkie

Oh and I've had my fair share of frikken bitchy customers too.

Case in point: When a person isn't paying attention to a product they bring up and it ends up being a TESTER without a barcode....um, hello? First of all, its a tester, its not for sale, and second of all, if its "the last one", don't tell me that you don't care that its a tester and you want to buy it anyways...effing gross dude! Besides, we're not allowed! And...just....why?! Ew.

I was done my shift one morning and my coworker took over. A business woman comes in, says she wants a lipstick and proceeds to find it on her own. Like the above, she brings the tester to the counter....coworkers points it out and the woman is like, "Oh, well it was sitting there,...fine...you go get me the new one". So my coworker does just that - only, she does not wear make up...and if you've seen a Maybelline lipstick wall, you'd know they have a badgillion shades. So apparently, my co worker is "taking too long" and the woman huffs her way over to the aisle (seriously, you couldn't just do it yourself?!) and starts yelling at my coworker about how incompetent she is and how "you don't need to be a makeup artist to pick out a shade of lipstick"....and my coworker is a tiny, older filipino lady and is like, I'm sorry, I'm sorry...

I swear if I wasn't behind the counter, she would've gotten a good blast from me....what a bitch...seriously....get your lazy ass over there yourself next time or open your effing eyes so that you don't get mad at someone for YOUR mistake. So stupid.

Yeah I know it's amazing the way people act sometimes these days. Sometimes I just wish they had it to where people could be in our shoes for just one day and really see how tough our jobs can be sometimes and maybe that might get people to realize to be a bit more pleasant!

[SmokeSignal16]

Quote:

Originally Posted by VeXedPiNk

Too funny!!!!!

Word! lol

[ductapemyheartt]

Yesterday, I was helping some women pick out some lipsticks when another woman came up to the counter. Here is how the conversation went. I work for MAC, btw.

Customer: My daughter has this lipstick called "pout" or something, do you know it? She got it at Sephora.
Me: Well, we do not have a lipstick called that...if she got it Sephora, you would probably have to go back there to get it. We only sell MAC here. :]
Customer: No, no, it is MAC. They sell MAC at Sephora at [said mall]
Me: MAC has a freestanding store and a counter in Macy's at that mall, but it is not sold at Sephora. [I was being super sweet when I was talking to her, it is hard to convey that on here, haha]
Customer: Yes, it is.
Then, a coworker of mine jumped in and, once again, told this woman that MAC is not sold at Sephora.

Later on, I get a call at the counter thirty minutes before we close. I answer and it is the same woman!
Customer: Hi, I think it was you that I talked to earlier, but I just wanted to let you know that I called SEPHORIA [yes, she called it that] and they do in fact sell MAC.
Me: MAC is sold in MAC stores or at MAC counters...
Customer: Listen, honey, I was just calling to let you know that they DO sell MAC at Sephora and I will be letting YOUR manager know too.

And then she hung up on me.
Whaaaaat?

[sierrao]

wow what a retard!

[girloflowers]

Ok so I'm 18 right. (though peopel say i look about 21)
I work at a clinique counter, and i saw a customer looking at our skincare stand the other day, so i went over.
me: *in full clinique uniform without a hair out of place*"Hi! Welcome to Clinique, is there anything i can help you with today?"
Lady: *looks me up and down* "Look, I don't have time to waste, do you actually know anything about skin care or are you just some ditzy high school student?"
Me: *WTF!* i then listed the numerous training days I've had with Clinique.

stupid bitch, I may be 18 but i know more about makeup and skincare than you could poke several sticks at. Don't judge a book by its cover! URGH.

[SmokeSignal16]

Quote:

Originally Posted by ductapemyheartt

Yesterday, I was helping some women pick out some lipsticks when another woman came up to the counter. Here is how the conversation went. I work for MAC, btw.

Customer: My daughter has this lipstick called "pout" or something, do you know it? She got it at Sephora.
Me: Well, we do not have a lipstick called that...if she got it Sephora, you would probably have to go back there to get it. We only sell MAC here. :]
Customer: No, no, it is MAC. They sell MAC at Sephora at [said mall]
Me: MAC has a freestanding store and a counter in Macy's at that mall, but it is not sold at Sephora. [I was being super sweet when I was talking to her, it is hard to convey that on here, haha]
Customer: Yes, it is.
Then, a coworker of mine jumped in and, once again, told this woman that MAC is not sold at Sephora.

Later on, I get a call at the counter thirty minutes before we close. I answer and it is the same woman!
Customer: Hi, I think it was you that I talked to earlier, but I just wanted to let you know that I called SEPHORIA [yes, she called it that] and they do in fact sell MAC.
Me: MAC is sold in MAC stores or at MAC counters...
Customer: Listen, honey, I was just calling to let you know that they DO sell MAC at Sephora and I will be letting YOUR manager know too.

And then she hung up on me.
Whaaaaat?

Holy cow! She obviously does not know what shes talking about. I wouldn't let that complaint get to you because your manager will know that the lady is a confused hot mess. The only thing I would think of that she would get that confused with is Make Up Forever but even then that's totally not close! It's going to be pretty funny when she gets inside Sephora (or Sephoria as some call it) and the girls(or guys) telling her that MAC is a freestanding store or a counter in a department store, not in there!

Quote:

Originally Posted by girloflowers

Ok so I'm 18 right. (though peopel say i look about 21)
I work at a clinique counter, and i saw a customer looking at our skincare stand the other day, so i went over.
me: *in full clinique uniform without a hair out of place*"Hi! Welcome to Clinique, is there anything i can help you with today?"
Lady: *looks me up and down* "Look, I don't have time to waste, do you actually know anything about skin care or are you just some ditzy high school student?"
Me: *WTF!* i then listed the numerous training days I've had with Clinique.

stupid bitch, I may be 18 but i know more about makeup and skincare than you could poke several sticks at. Don't judge a book by its cover! URGH.

Don't you just hate that! Or what's even a kicker is when we are in full uniform and someone comes up to you and asks "Do you work for Clinique?", no lady I'm just wearing a white lab coat with big Clinique pins on it for the hell of it.. Ah the joys of retail..

[cazgh]

This thread is such a good read

[Kragey]

I don't work in retail anymore, so my current job experiences are definitely a little different. But I gotta tell ya: there is nothing worse than dealing with people with PhDs who have no clue what they're doing and think they know more than they do, and/or refuse to accept the fact that they don't understand how a certain piece of technology works because OMG THEY HAVE A PHD.

Most of the time I love my job, but there are moments where I'm like, "Ugh, nobody deserves this!"