Oh ladies, I am floored with NM's customer service. I don't mean to keep talking about it! I think I will put them as my higher preference for ordering cosmetics over Nordies or Bloomingdales. Today I was emailed by Neiman's automated system about filling out a customer service survey. It asked open ended questions about my last experience. It said the surveys would be directly sent to the GM of the entire store. I never used to believe that they actually read these in detail, until I worked my last job... where the whole store would get bonuses if they could keep their survey score at like 97% positive or something like that. Soooo, I (very professionally) let it rip on the survey. Recounting the entire story and how it made me feel. But, I also included how the Cosmetics manager and the PR manager very promptly handled my concerns, and were very nice and receptive to me. I said the situation was extremely unacceptable, yet I'll keep coming back to them because their CS was on point. Within three hours, I was contacted by the General Manager. She was very nice, and extremely apologetic about the situation. I think, they are relieved to hear that I am not still enraged by the situation, and that I am not demanding things of them. While I was very furious and upset in the moment, it's just in my nature to get over things like bad customer service in a few days. She asked when I was going to be in for my makeup session with my usual SA, and when I told her... she said she's in the office and will put it on her calendar and wants to meet me! I think I'm going to be meeting with both the cosmetics manager and the GM on Thursday. I know this is probably going to sound a little insecure and silly, but, I'm really nervous about meeting them because of my age. I know I'm a paying customer, and I don't need to spend "a lot" to expect excellent customer service. Granted, I've spent quite a lot there on cosmetics. Yet, I'm a little anxious because I feel, in the back of their mind, they're going to meet me and realize I'm not their typical exorbitantly rich Boca Raton woman. I'm just a girl who really is blessed to be able to spend my hard earned money on my passion-- makeup. I know that is likely an immature way of thinking. Why should I care if they mentally judge me? I also am writing this and not sure why I am subjecting ya'll to my apprehensions about this. I guess this community is just something special, and I am so excited to share makeup passion with everyone! Anyway, they obviously treated me with respect over the phone, they know I'm a paying customer, (and a holder of their credit card) and they want to keep me around. I have the voice of a child over the phone, so I am assuming they already know I am young. I guess it's hard not to feel insecure sometimes because certain people, especially where I am from, are quick to judge that I "can't" afford nice makeup, or I have "better" things to spend my money on. I had a SA once ask me if the blush was a gift for my mom, because I look 16. I'm SO sorry for the rant and possible the over sharing of my feelings, lol. I am obviously very anxious to meet all these high ups. I'm sure they are very nice ladies, and I've spoken to them politely and respectfully, so I've given them no reason to judge me in person. DEEP BREATH! :hot:
I'm also young with a young voice haha and I've definitely had the jitters before, and have worried about being taken seriously when speaking to people that don't know me. As long as you put up a confident, professional, put together persona, they will treat you as such, regardless of your age. Just enjoy yourself, and have fun!
