+1. I don't want to jinx things, but I've placed about 7 orders or so with them, and none of my items arrived shattered or damaged. I live about 50 miles from the distribution center though, so the travel time is shorter via USPS. And as you said, my boxes are well packaged with the foam padding all around the products.
Thanks, I have some non-BB ones I'll try first.
Haha I know !! It looks quite sturdy though in reality it shatters easily!! I have had few of my orders come shattered!! The brand has been good with sending out replacements though!! I did mail them about the shadow but haven't heard back yet!! Considering it was the free shadow I don't feel inclined to push either!! As mentioned I have had issues with the envelope shipping too!! Probably not the best way to ship considering the lack of proper cushion!!
This is what I don't understand. Common sense would tell you that if the package is going to further than the West coast region, ship it in the box instead of the envelope to prevent any damage to the products. Save the envelopes for customers who are in the same state and/or region. It seems like they send the products in envelopes far and wide to save on shipping costs...but it costs in the long run to ALL of us if they keep sending out free replacements for damaged products due to those shoddy shipping envelopes.
So weird! Doesn't seem to make sense in terms of the laws of Physics!Haha I know !! It looks quite sturdy though in reality it shatters easily!! I have had few of my orders come shattered!! The brand has been good with sending out replacements though!! I did mail them about the shadow but haven't heard back yet!! Considering it was the free shadow I don't feel inclined to push either!! As mentioned I have had issues with the envelope shipping too!! Probably not the best way to ship considering the lack of proper cushion!!
Don't they try to tell people to fix it themselves though?
O no!! That's just sad..
It's not so much the shipping/packaging, but the nature of the product itself. It happened to MAC's Electric Cool shadows too.Gosh, it seems like every other order comes shattered! Can't they improve their packaging
Yeah but since the product is so fragile they need to improve their packaging! My last box was ridiculous with all shadows in it shattered but the replacement box they shipped to me had extra padding and fragile stickers all over it and it came fine. They should eliminate the envelopes completely if they're shipping shadows and always put extra padding in the boxes!!
I definitely agree. There is too much tossing envelopes around during the USPS transit. My last few orders have all been housed in cardboard boxes rather than in shipping envelopes (regardless of size of order), so maybe they will be shifting over to all boxes soon? That definitely will be less costly than sending out replacements, especially in the long run (by maintaining a higher degree of customer service and retention).
I need to check out Smoke & Whistles! Wearing Nillionaire today (lid). I had to use my fingers again, it just applies better.O no!! That's just sad..
Love it!! I made an order to get Nillionaire, but waited until the last day of the special - so it is still processing.
I need to check out Smoke & Whistles! Wearing Nillionaire today (lid). I had to use my fingers again, it just applies better.
Beautiful ladiesAll colourpop everything today.
You both look lovely!! What shadows are you wearing dgeorge29?
