LivinginPink
Well-known member
I recently purchased the DIOR BS Waterproof mascara. I did not like the product and it gave me problems with falling off my lashes. I called a DIOR counter and I was told that I could take it back to any DIOR counter and return it. So I went to return it to the nearest counter, which was The Bay location in Kingsway Garden Mall.
The lady at the counter never said "hello how can I help you?" instead she said "do you have an appointment?" I informed her I needed to return mascara she said ‘I’ll be with you in a minute.’
Then finally after 10 minutes someone helped me and said can we even return this to the other girl. She said no. I said “well I was told that if the product did not work out that I could return it.” She said “well we don't carry that mascara and I would APPRECIATE IT if you went to another counter, we don't carry that and I don’t want our inventory messed up.” I said "so you want me to go across the city to find another counter so I don't screw up your inventory?" she glared at me, I grabbed my receipt and mascara, and left.
I went to another Dior counter, West Edmonton Mall, The Bay. I told them that the mascara did not work out and they asked a whole bunch of questions. They were like "this has never happened before, this is a superior product, are you sure you know how to apply it.” After 15 minutes of them interrogating me I finally got my money back.
I would highly recommend NEVER purchasing DIOR to anyone I know. I have purchased from MAC for many years and NEVER ever had such a problem with customer service.
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I sent an e-mail we'll see what happens
The lady at the counter never said "hello how can I help you?" instead she said "do you have an appointment?" I informed her I needed to return mascara she said ‘I’ll be with you in a minute.’
Then finally after 10 minutes someone helped me and said can we even return this to the other girl. She said no. I said “well I was told that if the product did not work out that I could return it.” She said “well we don't carry that mascara and I would APPRECIATE IT if you went to another counter, we don't carry that and I don’t want our inventory messed up.” I said "so you want me to go across the city to find another counter so I don't screw up your inventory?" she glared at me, I grabbed my receipt and mascara, and left.
I went to another Dior counter, West Edmonton Mall, The Bay. I told them that the mascara did not work out and they asked a whole bunch of questions. They were like "this has never happened before, this is a superior product, are you sure you know how to apply it.” After 15 minutes of them interrogating me I finally got my money back.
I would highly recommend NEVER purchasing DIOR to anyone I know. I have purchased from MAC for many years and NEVER ever had such a problem with customer service.
***********
I sent an e-mail we'll see what happens