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  1. #1
    Senior Member martygreene's Avatar
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    MAC FAQ: Counter, Free-Standing, PRO Store, Pro-Discount... what?

    What's the difference between a MAC counter, a standalone MAC store, and a MAC pro store?
    While anyone can shop at any of the three locations, there are distinct differances between counters, free-standing stores, and PRO stores.

    A MAC counter sells lipsticks, eyeshadows in pots, foundations, eyeliners and pretty much most of the regular MAC items. This is what you will find in your local department store, just like you will find a Clinique, Lancome, Chanel, etc. counter. Some counters have more limited items than others. Counters can only take returns from a counter, and generally only from their counter unless you have a gift reciept.

    A MAC free-standing store will carry more items than the counter, including MAC eyeshadow pans, eyeshadow palettes and the regular MAC pigments. These locations also honor the MAC PRO membership card, and are listed on the MAC site as 'pro discount'. You will find these stores in such locations as Washington DC, Philadelphia, King of Prussia, and other large cities and malls.


    The MAC Pro store carries all of MACs products, including pro items like pro pigments, paintsticks, chroma cakes, pro eyeshadows, pro foundations, etc. These locations also honor the MAC PRO membership card, and are listed on the MAC site as 'pro discount'. PRO stores are located in the following cities:

    USA:
    New York City, New York
    Los Angeles, California
    San Francisco, California
    Miami Beach, Florida
    Las Vegas, Nevada
    Orlando, Florida
    Dallas, Texas

    CANADA:
    Vancouver, British Coloumbia
    Toronto, Ontario
    Montreal, Quebec

    INTERNATIONAL:
    London, England
    Paris, France
    Rome, Italy
    Sydney, Australia
    Melbourne, Australia
    Tokyo, Japan
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  2. #2
    Senior Member martygreene's Avatar
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    There are some locations which are newer, or were Free-Standing stores which are now PRO stores. These are the additions to the previous list:


    AUSTRALIA
    M·A·C
    Paddington
    276 Oxford Street
    Sydney NSW 2021
    612 9360 8581

    BRAZIL
    Patio Savassi
    Avienda do Contorno 6061
    317 Sao Pedro
    Belo Horizonte 30110-110
    55 31 32817479

    FRANCE
    M·A·C
    Saints-Pères
    76 bis, rue des Saints-Pères
    Paris 75007
    33 1 45 48 60 24

    GERMANY
    M·A·C
    Berlin
    Rosenthalerstrasse 36
    Berlin 10178
    49 30 240 48 730

    GREECE
    M·A·C
    Athens
    44 Ermou & Evangelistrias St
    Athens-Syndagma 105 63
    +30-210-3258260

    ITALY
    M·A·C
    Brera
    Via Fiori Chiari, 12
    Milan 20121
    39 02 8 69 95 506

    ITALY
    M·A·C
    Roma
    Via del Babuino, 124
    Rome OO187
    39 06 67 92 989

    JAPAN
    M·A·C
    Aoyama
    6-8-18 Minami Aoyama
    Minato ku, Tokyo 107 0062
    81 3 5778 1802

    SPAIN
    M·A·C
    Fuencarral
    C/ Fuencarral, 18
    Madrid 28004
    34 91 52 37 385

    UNITED KINGDOM
    M·A·C
    West Soho
    28 Fouberts Place
    London W1F 7PR
    44 207 534 9222
    J'aurais voulu ne pas mourir, j'aurais voulu ne jamais grandir, j'aurais voulu me casser l'ame.

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  3. #3
    Senior Member singinmys0ng's Avatar
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    I also want to add that the counters don't take Giftcards. I tried this other day and they said i would have to go to a free standing store!
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  4. #4
    Senior Member ruby_soho's Avatar
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    Quote:
    Originally Posted by singinmys0ng
    I also want to add that the counters don't take Giftcards. I tried this other day and they said i would have to go to a free standing store!

    I used a MAC gift card last week at my counter in The Bay. I've also used an HBC gift card there.

  5. #5
    Senior Member Isis's Avatar
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    Quote:
    Originally Posted by singinmys0ng
    I also want to add that the counters don't take Giftcards. I tried this other day and they said i would have to go to a free standing store!

    If it's black and has the MAC logo on it, then yes.
    However you can use the that particular department stores GC at counters.
    Rule #1 ~ Be a living work of art.

  6. #6
    Senior Member Chelly's Avatar
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    Questions about MAC PRO stores

    can ANYONE purchase makeup there? or do you have to be an employee of mac?

  7. #7
    Senior Member caffn8me's Avatar
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    M·A·C Pro stores are like normal stores but they carry a wider range of products of interest to professional makeup artists. Anyone can buy at a M·A·C Pro store.
    Sarah - Flying M·A·Caholic

  8. #8
    Senior Member martygreene's Avatar
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    J'aurais voulu ne pas mourir, j'aurais voulu ne jamais grandir, j'aurais voulu me casser l'ame.

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  9. #9
    Senior Member Chelly's Avatar
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    oo ok - yea i just called because i went to the store up in harlem and told the girl about how i was in vegas and i bought all thesepigments @ the pro store out there and she had this confused look on her face and goes "how were you able to purchase products there if your not a mac employee?"

    stupid girl - got me all confused! anyways i'm going down to the one in manhattan today to get palattes and some new pigments

  10. #10
    I wish we had something other than just a counter here in NC... I want a pro store!!!

  11. #11
    Quote:
    Originally Posted by BehindxHerxEyes
    I wish we had something other than just a counter here in NC... I want a pro store!!!

    agreed...by chance i got to go to a PRO store in orlando fl and a freestander in tampa fl..but im in east tennessee and the closest freestanders are atlanta or nashville, 5 hrs away, or cincinatti, 6 hours away. its crap i tell you!

  12. #12
    Senior Member noteventherain's Avatar
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    Freestanding vs. Pro? (products)

    yeah, yeah. . .sorry. . .I know this topic is kinda done a lot.
    BUT I have a question, and it's relevant. . .I promise!

    Do freestanding stores sell the carry-alls?
    or Brush clutches?
    I'm trying to decide what to plan on getting on my trip up to a freestanding at the end of the month. Thanks all!
    "I think the beginning of all beauty is knowing and liking oneself. You can't put on make-up, or dress yourself, or do you hair with any sort of fun or joy if you're doing it from a position of correction." -Kevyn Aucoin

  13. #13
    Senior Member ledonatella's Avatar
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    I have never seen either at my freestanding store.
    "You can't have the femme without the fatale....." ~ Madonna

  14. #14
    They carry the brush clutches I know, because I asked for one and they said they were sold out... =(

  15. #15

    mac store vs. pro

    I know the MAC store in Las Vegas sells pro products. Do you have to be pro to buy them though? Probably a dumb question but I wanna know so I can start saving up

  16. #16
    Yes, anyone can buy pro products when at the pro store. You will not be eligible for the Pro discount however

  17. #17
    If it is a pro store everyone and anyone can buy pro products there but to get the discount you have to have the pro membership. Hope this helps
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  18. #18
    Senior Member BlahWah's Avatar
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    I don't think so? I haven't gone to a pro store myself, but I think others have done hauls at pro stores who aren't professional MA's and such. Hopefully someone can confirm...

    *edit* Ha, answered above, I type too slow!
    "When you have only two pennies left in the world, buy a loaf of bread with one, and a lily MAC with the other."
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  19. #19
    Awesome thanks guys! I think I'll end up getting the discount because someone who is gonna be there with me is a professional hair stylist and makeup, sadly she carries a copy of her license since she has her own business.. hopefully it works out :0

  20. #20
    Senior Member Brianne's Avatar
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    Quote:
    Originally Posted by .nicole.
    Awesome thanks guys! I think I'll end up getting the discount because someone who is gonna be there with me is a professional hair stylist and makeup, sadly she carries a copy of her license since she has her own business.. hopefully it works out :0

    Does she have a MAC Pro card? Can't get a discount without one, as far as I remember.

  21. #21
    Her business license wont be sufficient. You need a mac pro card to get the discount. She could try to use her license ot get the card though. You can find out more information at www.macpro.com

  22. #22
    Senior Member martygreene's Avatar
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    The answers and information you need are located in the Counters/PRO/Freestanding FAQ, and the MAC PRO FAQ located here (respectively):
    http://specktra.net/forum/showthread.php?t=28204
    http://specktra.net/forum/showthread.php?t=25432
    J'aurais voulu ne pas mourir, j'aurais voulu ne jamais grandir, j'aurais voulu me casser l'ame.

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  23. #23
    Junior Member hungerartist's Avatar
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    does anyone know the address to the PRO store in los angeles?
    i tried looking at MAC's website, but everytime i searched in LA, the pro store didnt come up.
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  24. #24
    Quote:
    Originally Posted by hungerartist
    does anyone know the address to the PRO store in los angeles?
    i tried looking at MAC's website, but everytime i searched in LA, the pro store didnt come up.


    It should be on the site. It is on Robertson.

  25. #25
    Member likeomgsteffduh's Avatar
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    Quote:
    Originally Posted by martygreene

    ...The MAC Pro store carries all of MACs products, including pro items like pro pigments, paintsticks, chroma cakes, pro eyeshadows, pro foundations, etc. These locations also honor the MAC PRO membership card, and are listed on the MAC site as 'pro discount'. PRO stores are located in the following cities:

    USA:
    New York City, New York
    Los Angeles, California
    San Francisco, California
    Miami Beach, Florida
    Las Vegas, Nevada
    Orlando, Florida
    Dallas, Texas


    Theres also one in San Jose, Califorrnia, in the Valley Fair Mall.


    ...just thought I'd add that...scince its the one I got to!

  26. #26

    Pro products

    What is the best way to buy pro products if you are not a makeup artist? I want to buy some of the pigments but I don't just want a sample.

  27. #27
    Senior Member ladybugz07's Avatar
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    You can shop from one of their pro stores (check their website for exact locations) or you can call 1-800-588-0070 and order them over the phone. You don't have to be a makeup artist to buy pro products... You can also check the clearance bin here, lots of girls sell them for decent prices.
    Stalkers can find me under this username @ MUA, Ebay, LJ & Hotmail...

  28. #28
    Well I tried calling that number to purchase products and they told me that I am unable to purchase the products since I am not a member of MacPro. Any other suggestions??

  29. #29
    Administrator Janice's Avatar
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    It's hit or miss with their CS reps sometimes. I would try calling back and getting another rep.
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  30. #30
    Senior Member glittergoddess27's Avatar
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    Definitely agree with Janice,..call back and try another rep. I have never been told that I could not order. I, of course, don't get the discount bc I dont have a pro card,..but they have always sent my orders.
    Puttin on the Glitz
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