Re: MAC Return and Exchange Policy Questions
When I was in the USA this summer I went to my first MAC counter and asked to get colour matched. Now I'm like 99% sure this MA told me NW20. Anyway at the time I didn't buy anything because I decided to wait and go to a store to see if someone else agreed. She didn't, but for the life of me I can't remember what shade she said I was.
Anyway, here I am back in the UK and I ordered my first foundation from them. Studio Tech in NW20. I wanted a full coverage foundation and it said it was buildable etc. Now, it felt nice on my skin... and maybe my lighting wasn't great (I'm gonna try it again in daylight to be 100% sure) but my mother commented saying my face looked dirty after I applied it. :|
I also don't feel like the concealer I bought from them did any good either. I got that in NW15, a shade lighter than my foundation like the MA at the counter told me to do. That was the Studio Finish concealer.
My question is, will they take these back and either refund/exchange? If they do exchange, can it be for any product or does it have to be for foundation/concealer? I figure seeing as I don't know my shade like I thought I did, I may as well get some new eyeshadows/lipstick instead?
I'm really upset neither seemed to have worked for me. I really wanted them to but I don't feel like it's right of me to exchange for different shades or something until I get the right one. It's a total waste of their time and mine, and product if it's just going to get thrown out.
Edit: Sorry - really hope someone can help me! I just looked on the website and it says
|Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund will be available and you will be responsible for arranging for such goods to be returned to you within 28 days of our notification.
So does this mean I won't be able to return the foundation/concealer for a refund or exchange? Obviously they have been used - I tried them in hopes that they were the right shade for me and they weren't. Help. :|