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MAC Return and Exchange Policy Questions - Page 4

post #91 of 148
1/26/09 at 2:05pm

Re: MAC Return and Exchange Policy Questions

I recieved the wrong foundation colour through a CP, the person isn't replying to me. I was just wondering can you exchange products that are from different countries w/o a reciept?
I feel kind of dodgy doing it but i'm down at least $50 US because of this person.
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post #92 of 148
1/27/09 at 2:25am

Re: MAC Return and Exchange Policy Questions

Quote:
Originally Posted by Paramnesia View Post
I recieved the wrong foundation colour through a CP, the person isn't replying to me. I was just wondering can you exchange products that are from different countries w/o a reciept?
I feel kind of dodgy doing it but i'm down at least $50 US because of this person.
i don't believe you can, especially with foundations. all the foundations are made differently for different countries, and with different countries having different return policies, you don't know what can happen.

let's say that returns are turned into testers (i would hope not, but i don't know what different countries rules are). if you return a US foundation that contains ingredients not usable in other countries and they use it on customers? not good.

i'd keep trying to contact the person that CP'd it for you.
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post #93 of 148
1/30/09 at 2:41pm

Re: MAC Return and Exchange Policy Questions

The MAC store I go to whenever I wanna return something always takes it back. If I don't have a receipt, they said I could do an even exchange. They're very nice about it. For reference, the store I go to is the MAC f/s store at Fashion Valley in San Diego.
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post #94 of 148
2/11/09 at 10:08pm

Re: MAC Return and Exchange Policy Questions

will they take back brushes that have the #'s all gone due to bad clear nail polish?

its been less then a month and i have a recite.
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post #95 of 148
2/11/09 at 11:09pm

Re: MAC Return and Exchange Policy Questions

Quote:
Originally Posted by oreox0x0 View Post
will they take back brushes that have the #'s all gone due to bad clear nail polish?

its been less then a month and i have a recite.
if you've altered it by putting polish on it, no.

why do you wanna return it? cuz the numbers are gone? if so, the numbers come off all the brushes, just an fyi.
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post #96 of 148
2/14/09 at 8:50am

Re: MAC Return and Exchange Policy Questions

Just thinking about something that happened today. I came into work (at a counter), and I noticed that I was a few hundred dollars down the hole. I asked every single one of my team members if they remember anyone returning a large amount of products and they don't recall a thing...

Did someone end up returning the products to a different counter?
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post #97 of 148
2/15/09 at 3:16am

Re: MAC Return and Exchange Policy Questions

Quote:
Originally Posted by Kiwiberries View Post
I just bought Satin Taupe on-line yesterday, and then today decided I wanted the Smokey Eyes palette that has that color. I only have dept store counters. Am I better off giving them the on-line receipt for refund or swapping w/o receipt? TIA!
If you didn't buy it from that counter, you won't be able to return or exchange it. Counters don't take returns from other retailers, nor do the Freestanding or Pro stores.
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post #98 of 148
2/15/09 at 3:41am

Re: MAC Return and Exchange Policy Questions

Quote:
Originally Posted by Rudyru View Post
Just thinking about something that happened today. I came into work (at a counter), and I noticed that I was a few hundred dollars down the hole. I asked every single one of my team members if they remember anyone returning a large amount of products and they don't recall a thing...

Did someone end up returning the products to a different counter?
If it was a different counter but the same retailer, it's possible.
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post #99 of 148
2/15/09 at 3:59am

Re: MAC Return and Exchange Policy Questions

Quote:
Originally Posted by HeavenLeiBlu View Post
If it was a different counter but the same retailer, it's possible.
but it wont show up on your numbers, like here we have 2 stores and a counter if someone returns an item from the other store at our store it goes in as a "special return" (a certain number we put in that isnt an employee number) but it wont come off that artist's numbers at their store. im thiking one of your co-workers isnt being honest with you =(. i hate coming in and starting "in the hole".
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post #100 of 148
2/15/09 at 4:50pm

Re: MAC Return and Exchange Policy Questions

Quote:
Originally Posted by II3rinII View Post
but it wont show up on your numbers, like here we have 2 stores and a counter if someone returns an item from the other store at our store it goes in as a "special return" (a certain number we put in that isnt an employee number) but it wont come off that artist's numbers at their store. im thiking one of your co-workers isnt being honest with you =(. i hate coming in and starting "in the hole".
This is true in general but when i worked at the store they didn't tell us we were supposed to use that 'special' number and we were putting returns under the actual number of the employee on the receipt. We didn't realize we weren't supposed to do that for quite some time.

But I do agree it is probably someone is lying to her.
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post #101 of 148
3/9/09 at 8:58pm

Online Return

I dont have a mac store anywhere near me so I dont have the luxory of just driving to a store to return something. I bought the wrong shade of the studio sculpt foundation and decided to return it. For some reason I did not include the original package and Im freaking out. You do have to have the original packaging right So what happens to the product? Do they keep it and throw it away or will they ship it back to me?
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post #102 of 148
3/9/09 at 9:12pm

Re: Online Return

no you don't have to have the original packaging...i returned a lipstick...i wrapped it up in newspaper and put in a little package i bought from rite aid for .99...as long as it's protected that it doesn't break or anything...i got my refund about 2 weeks later...and i sent it usps...no insurance or anything...you can't return ur online purchases to the store anyway
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post #103 of 148
3/9/09 at 9:34pm

Re: Online Return

Thanks,its nice to know. I freaked out since I havent heard anything from them yet.
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post #104 of 148
5/23/09 at 4:15pm

Will they return this?

A week ago i bought a M.A.C studio fix foundation + powder in NW30, and It's the wrong color. I know I know why did you buy he wrong color? Don't send your sister to the store for you!But I don't have my recipt or the box but i do have the debit card it was purchased with. i would prefer to just exchange it for the right color.
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post #105 of 148
5/23/09 at 4:23pm

Re: Will they return this?

They should return it...If you got it at a counter it should have a sticker or if she bought at at a MAC location it should be in the computer under the name it was purchased under...They will exchange just no money back.
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post #106 of 148
5/23/09 at 4:30pm

Re: Will they return this?

Actually I went to a MAC freestanding store a couple days ago to try to exchange a couple of eyeshadows and they told me of this new policy they have where they will only exchange/return with a receipt and within 30 days. The MA's can't do the exchanges/returns, only the managers can. They use to let you exchange without a receipt but now they're very strict about it. You can try but they most likely won't let you. Since your situation is different than a person that just doesn't like item and is simply wanting to exchange for something else, they may let you if you talk to them. Good luck.

Tish is right about being able to get an exchange at a counter if it has a sticker on it. I tried that a couple weeks ago at Nordstrom's and they let me exchange my eyeshadow, no questions asked. This is not the same for freestanding stores.
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post #107 of 148
5/23/09 at 4:34pm

Re: Will they return this?

Hummm...I only go to PRO but they have everything listed in the computer by customer so I have exchanged before but they look to see when I bought it...
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post #108 of 148
5/23/09 at 4:47pm

Re: Will they return this?

.....
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post #109 of 148
5/23/09 at 4:48pm

Re: Will they return this?

Well it's worth a shot. otherwise I just wasted 26$. lol
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post #110 of 148
5/23/09 at 5:13pm

Re: Will they return this?

Yeah give it a try...My friend just exchanged a e/s on Friday and it was no problem at all.
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post #111 of 148
5/23/09 at 5:25pm

Re: Will they return this?

It shouldn't be a problem, most MA's I imagine are nice enough to do the exchange for a different shade. It doesn't hurt to try.
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post #112 of 148
5/23/09 at 5:28pm

Re: Will they return this?

I've never returned/exchanged anything at a store, but I have at a counter. I kept my receipt, but they didn't need it because they have my debit card info stored in the computer.
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post #113 of 148
5/23/09 at 5:58pm

Re: Will they return this?

yea i think i will try to exchange my e/s at a different MAC. they were so strict at the one I went to about exchanging without a receipt. ugh it's just an exchange, not asking for money back.
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post #114 of 148
5/26/09 at 12:52am

Re: Will they return this?

Quote:
Originally Posted by Mindy! View Post
A week ago i bought a M.A.C studio fix foundation + powder in NW30, and It's the wrong color. I know I know why did you buy he wrong color? Don't send your sister to the store for you!But I don't have my recipt or the box but i do have the debit card it was purchased with. i would prefer to just exchange it for the right color.
Without the box or the receipt...i don't know any who would do it. Sorry. There are just sooo any people trying to 'get over' (not you) that MAC has had to crack down on the return policies.
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post #115 of 148
5/26/09 at 1:39am

Re: Will they return this?

Quote:
Originally Posted by L1LMAMAJ View Post
yea i think i will try to exchange my e/s at a different MAC. they were so strict at the one I went to about exchanging without a receipt. ugh it's just an exchange, not asking for money back.
They loose money with exchanges just like cash returns, as in both cases the returned product is pitched out (B2M).
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post #116 of 148
7/3/09 at 2:10am

mac return: Can items purchased online be returned to the store?

.....
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post #117 of 148
7/3/09 at 3:37am

Re: mac return

Yes you can send them a copy of the e-mail confirmation or go into the MAC website and print out the information under "Order Status" (they will both have the order # which is what they need). I've done the latter and had no problem with it.

I don't think you can return items purchased on line at a MAC store or counter. HTH
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post #118 of 148
7/3/09 at 3:44am

Re: mac return

If you are returning for money you have to send the products back to MAC. I think that the store allows exchanges tho. One time they sent me the wrong color & I was able to exchange it at the store but that was a couple years ago..
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post #119 of 148
7/3/09 at 3:15pm

Re: mac return

Yeah, we don't allow exchanges, or returns for online orders. You would have to do all of that online.
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post #120 of 148
7/3/09 at 3:24pm

Re: mac return

I have exchanged at the mac store too.
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