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B2M - Read before posting questions about Back to MAC. - Page 7

post #181 of 1518
2/22/06 at 5:29pm
Yup, the sales girl at my counter told me that culturebloom lippies were exempt and I told her it was only the special packaging stuff that was exempt so she phoned corporate HQ and confirmed that it is only special packaging. I got my fresh buzz I bet she wondered how I knew that Damn, I love this place.
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post #182 of 1518
2/22/06 at 5:44pm
i just got a back to mac lipstick in florabundy from the culturebloom collection. it was also in a macys, but mine is the crossy county one in yonkers, ny.
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post #183 of 1518
2/22/06 at 6:05pm
do a livechat on maccosmetics.com and have them email it to you and print it out. Or have the counter call MAC and ask while you're there. And talk to the manager, they should make sure their staff knows the policy.
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post #184 of 1518
2/22/06 at 6:11pm
She was incorrect. I B2Med for Awaken this weekend.
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post #185 of 1518
2/22/06 at 10:55pm
Here's the thread Glittergoddess27 was talking about so you guys can check it out if you want to

http://www.specktra.net/forum/showth...&highlight=B2M
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post #186 of 1518
2/22/06 at 11:10pm
I got Florabundi & Fresh Buzz at two different counters, and they gladly took back the empties.

You definitely should call that counter again and kindly let them know that they made a mistake, since they could be doing this to other customers, which is not fair to you and to everyone else since it was a mistake on the MA's part.
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post #187 of 1518
2/22/06 at 11:19pm
I did not have any problems getting the Poppy Hop with my containers. First, I called to make sure that they would B2M with Culturebloom. I drove about 30 mins, once I got there, I comfirmed once again to see if I can B2M for Culturebloom, they said "yeah, sure." I got my Poppy Hop, and all the MAs complimented me on my new haircut lol. That should tell you how much I am there lol. Plus I also got my hair cut because I thought it would look more professional rather than have my BLAH hair.
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post #188 of 1518
2/22/06 at 11:24pm
She is so wrong!! Call that counter up or go back and speak to the manager. I would! Don't let her think that what she's doing is right, cause other girls might experience the same thing as you. Tell the manager!
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post #189 of 1518
2/22/06 at 11:32pm
when i went they let me get them. maybe she is just a giant meanie.
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post #190 of 1518
2/22/06 at 11:45pm
uughhh I am so pissed off! I once brought B2M and got push up plum which was LE so today I went to get my B2M and wanted to get sharp beige but the girl told me I could not get any of the LE through b2m. I thought It was a new policy so I didn't fight it. I got half and half instead. UGHHHHHHHHHHH. Reading this just made me so upset.
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post #191 of 1518
2/22/06 at 11:51pm
alumeze- sharp beige is in special packaging, so you can't get that with B2M.
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post #192 of 1518
2/22/06 at 11:56pm
Quote:
Originally Posted by kannan
alumeze- sharp beige is in special packaging, so you can't get that with B2M.
Is it.. ..hehe ok.. I feel kinda silly now
Thanks!
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post #193 of 1518
2/23/06 at 12:47am
That's full of crap... they need to train their staff better! I B2M'ed today and got Culturebloom l/s; the MA specifically said anything not VG.
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post #194 of 1518
2/23/06 at 1:22am
It's too bad that not everyone is on the same page about this. She was definitely wrong in not giving you Culturebloom lipsticks for B2M. I had 2 customers today choose Culturebloom for B2M. Like others have mentioned, it is just the specially packaged lipsticks that can't be chosen, eg. Viva Glams, Catherine Deneuve. That "paying customers" thing is just plain insulting.
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post #195 of 1518
2/24/06 at 3:30pm
Quote:
Originally Posted by Juneplum
which macy's did u go to? dadeland? if it was, they're notorious for doing that..
That's because I wasn't working there that day....
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post #196 of 1518
2/24/06 at 6:25pm
Quote:
Originally Posted by giz2000
That's because I wasn't working there that day....

I KNOW!!!!!!!!!! where are u giz? i miss u!!! i'm all over bloomies since miss lea moved
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post #197 of 1518
2/24/06 at 10:01pm
Thats SO odd!! It must be " per store " cause I B2M Strawberry Blonde, Florabundi, Sharp Beige.. the only ones that they said was not B2M - is the Viva's - which I knew.

Hmm I can check for you if you don't have any luck if you like.
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post #198 of 1518
2/27/06 at 3:11am
Quote:
Originally Posted by glittergoddess27
Yep she was really wrong,.. on a thread here I posted an exact quote from Susan Sheridan,<---- Global Customer Service person,..in answer to that particular question,.. so long as the tubes have the silver and black casing,.. they are eligible for B2M,.. go kick some butt! Actually you could search that thread and print that out take it with you,.. LOL. I know I would be kickin some butt.

YOU ARE WRONG !!!
Any MAC Limited Edition packaging. Meaning any container that has different coloring (like gold ,blue etc.) will no longer be redeemable for B2M. Silver and black casing is our regular packaging. For all of you that recieved any items from Culturebloom...of course they are regular packaging.
Good luck kickin some butt! Due to some miscommunication...not all locations were informed immediately.
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post #199 of 1518
3/21/06 at 4:41pm

New Back2Mac Policy??

I went to a MAC counter today today to purchase a couple items and trade in my 6 empties for a lippie. When I gave the MA the empties, she told me that MAC no longer accepts eyeshadow/blush containers if they don't have the silver pan in them. I told her I had done this many times before and never had any problem, but she said it is a new MAC Policy that came down from corporate headquarters.
I'm REALLY hoping this is just a mix-up, because depotting is the only way I can do B2M, since I never use anything up. Has anybody else heard of this new policy?

On the plus side, I picked up the Inventive Eyes Quad and Sweet William Blushcreme.
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post #200 of 1518
3/21/06 at 4:47pm
I've heard of SA's trying to say this was a policy.

I just recently went with a friend and she returned 12 empties with no pan inside. They can't even recycle the pan so there really makes no sense.

I personally have not heard of this policy but maybe someone else has...
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post #201 of 1518
3/21/06 at 4:50pm
I would try emailing MAC just to confirm this. I know a lot of MA's that said you couldn't use back to macs for the limited edition lipsticks, but the real policy was only for limited edition packaging. That is a big difference. Btw, that is the cutest avatar
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post #202 of 1518
3/21/06 at 4:54pm
Most of the time the MA's never even open them. They just count them. I think with this program there are alot of misinformed employees.
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post #203 of 1518
3/21/06 at 5:21pm
i hope thats not true.. i have 18 empties from depottin!!
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post #204 of 1518
3/21/06 at 5:23pm
I hope this isn't true, too.
I have a bunch of empties that I haven't turned in yet.
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post #205 of 1518
3/21/06 at 5:27pm
I doubt that's true. At the MAC store I go to they accept mine without any problems. The only time I have issues is if I go to a counter b/c they hardly ever (if at all) see the empty shadow pots with the center piece popped out.
I agree with pumpkincat, there are ALOT of misinformed empolyees out there.
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post #206 of 1518
3/21/06 at 5:28pm
Today i returned 18 depotting e/s empty after depotting (with no pan inside). I gave them to a sympathic MA and I had 3 free lipsticks. But I hope this new policy is not true...
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post #207 of 1518
3/21/06 at 6:47pm
I doubt that's true. For one, how do they expect people to use up entire shadows and blushes (getting a free lipstick after waiting 6 years isn't appealing:-P) and secondly, that would be stupid to require the metal pan because at the factory they would have to seperate the pan from the plastic which would be a big hassle.
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post #208 of 1518
3/21/06 at 7:07pm
If that is a new policy, it's stupid. But I doubt they would do that. They can't recycle the pan, and like ruby soho said, they would have to separate the pan and plastic anyway. We're doing them a favor and cutting out the middle man. The containers are just gonna be melted down into new ones anyway, so I really doubt it matters what condition they're in, as far as the pan being absent or not. I've never seen them check my eyeshadow pans. i know they check lipglass tubes to make sure they're fullsized and not mini's like from the Holiday Sets. But I always go to the same MA everytime and she loves me and would let me get away with murder as long as her job wasn't at stake.
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post #209 of 1518
3/21/06 at 7:17pm
i agree, i really doubt MAC would do this, as it would dissuade a LOT of people from de-potting, which, in the long run, does help their sales, by upping the number of palette and quad purchases. i have depotted probably around 80-some eyeshadows, taken them in as recently as the culturebloom release, and been able to get lipsticks, so long as they weren't in special packaging. i had to kind of fight to get LE ones from culturebloom, but when i asked the bitchy MA to speak to the manager about the policy, she backed down quickly and let me have them. if there's still doubt, e-mail MAC, include which counter, and the name of the MA you spoke to, and they should have a response back to you soon. print it up, and take it in to the counter, or simply ask to speak to a manager. there are RESTRICTIONS, such as using the minis and stuff, but you should be able to take in any fullsized product..
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post #210 of 1518
3/21/06 at 7:30pm
cdjax, i think you should try another store/counter.
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