i agree, i really doubt MAC would do this, as it would dissuade a LOT of people from de-potting, which, in the long run, does help their sales, by upping the number of palette and quad purchases. i have depotted probably around 80-some eyeshadows, taken them in as recently as the culturebloom release, and been able to get lipsticks, so long as they weren't in special packaging. i had to kind of fight to get LE ones from culturebloom, but when i asked the bitchy MA to speak to the manager about the policy, she backed down quickly and let me have them. if there's still doubt, e-mail MAC, include which counter, and the name of the MA you spoke to, and they should have a response back to you soon. print it up, and take it in to the counter, or simply ask to speak to a manager. there are RESTRICTIONS, such as using the minis and stuff, but you should be able to take in any fullsized product..