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MAC Survey

post #1 of 13
1/12/09 at 4:03pm
Thread Starter 
Did anyone else get sent an email survey from MAC? I'm excited that they seem to want to know what the customers want. I told them to hire nicer make up artists. lol.
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post #2 of 13
1/12/09 at 4:34pm

Re: MAC Survey

They regularly send them, I really believe MAC cares about keeping on top of customer service which is nice. Infact I seem to manage to fill in something about how I found MAC's service after every order I place online.
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post #3 of 13
1/12/09 at 5:19pm

Re: MAC Survey

yup i did the servey - i said that they should stop releasing so many limited edition collections and leave time for us to buy from the perm line
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post #4 of 13
1/12/09 at 8:29pm

Re: MAC Survey

I did the survey too, and funnily enough I said they should hire nicer MAs too, or give them a refresher course in customer service. I've been really put off by several MAs in several stores. Now I buy online, even though I really like to swatch stuff (sorry about the rant!).
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post #5 of 13
1/12/09 at 8:39pm

Re: MAC Survey

I have never gotten a survey. But for the most part my MA at my local store are pretty nice and very helpful even the ones I have met and became friends with. I can say that a few bad apples can leave a bitter taste. I hope they take peoples concerns in to consideration.
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post #6 of 13
1/13/09 at 6:15am
Thread Starter 

Re: MAC Survey

I hope so too. I can understand MAs not being nice to rude customers, but I'm always nice and some make you feel really small, like you shouldn't be buying MAC.

Also - I hope I win the products
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post #7 of 13
1/13/09 at 12:25pm

Re: MAC Survey

i said that they need to stop so making brilliant products limited edition because its frustrating. and to get a store or two in essex. the bit where you put ur address in doesnt work though, it wont let you put a letter after your door number and mines a number
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post #8 of 13
1/13/09 at 7:10pm

Re: MAC Survey

I got the e-mail but the survey doesn't work for me! It sticks half-way through and won't register my response to that question
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post #9 of 13
1/13/09 at 7:20pm

Re: MAC Survey

Yup, I got one of these the other day, too. I said the same thing about the limited edition products most of you have mentioned, and to have a wider range of products at counters.
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post #10 of 13
1/13/09 at 7:30pm

Re: MAC Survey

Quote:
Originally Posted by theend View Post
Did anyone else get sent an email survey from MAC? I'm excited that they seem to want to know what the customers want. I told them to hire nicer make up artists. lol.
Idid the survey but,I must say that im happy with most aspects of MAC !Im lucky in Croydon,at House of Fraser ,we have really lovely and very helpful staff
Monica ,the girl in charge is just luverrlyand their make up artists are always hand on with any advice regarding to current trends .
Im not buying any MAC until the end of this month ...im abs borasic wahhhhhh
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post #11 of 13
1/14/09 at 7:51pm

Re: MAC Survey

That took so much longer than 15 minutes! They lied
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post #12 of 13
1/14/09 at 8:02pm

Re: MAC Survey

Quote:
Originally Posted by abbey_08 View Post
i said that they need to stop so making brilliant products limited edition because its frustrating. and to get a store or two in essex. the bit where you put ur address in doesnt work though, it wont let you put a letter after your door number and mines a number

There is a MAC store in Colchester close to/in William and Griffin on the high street.
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post #13 of 13
1/15/09 at 11:53am

Re: MAC Survey

is there? its still reeeeeally far from me. i think they should put one in lakeside in house of fraser.
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