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Re: Allcosmeticswholesale.com - Page 7

post #181 of 203

I've ordered the following over time...

 

Urban Decay Foreshadow Palette & Get Baked Palette

MAC Provence Pigment
MAC Russian Red Lipstick
MAC Style Minx Lipgloss

Tarte Tipsy Cheek Stain

Wholesale Lot Smashbox Bionic Mascara

Wholesale Lot Smashbox Radiance Blush

MAC Love Alert Dazzleglass

MAC Dazzlepuss Dazzleglass

MAC Sweet Thing Lipstick
MAC Coral Polyp Lipstick

And several times, their excellent Stars Make Up Haven Palettes smiles.gif

 

I've never found anything to be less than 110% authentic & I've always been really happy with their delivery time to New Zealand smiles.gif

post #182 of 203

Great site!!

I haven't ordered yet, but deffinitely will.

It's just that postage price is a bit too high comparing to other online stores, but I can live with that :D

post #183 of 203
Quote:
Originally Posted by littlekittycat View Post

Great site!!

I haven't ordered yet, but deffinitely will.

It's just that postage price is a bit too high comparing to other online stores, but I can live with that :D



I actually found it quite cheap. Very fast, too.

post #184 of 203

I received my Strobe Cream about a week after I ordered it to N.Z and its amazing! so happy with the packaging and even though i went for the second most expensive shipping rate (out of three?) it still saved me about $20 NZD instead of buying it from MAC!

post #185 of 203

I just received an order and there was a mixup in products as i ordered the same in two differnt colours but ended up receiving the same colour twice :s emailed them and they havent gotten back to me its been almost a week blah! i don't think i would be ordering from them again if they just decide to ignore customers ---- what bad service!

post #186 of 203

I've heard really good things about this site, and just made my first order last Saturday late at night. My order was shipped first thing Monday & I'm currently tracking it! I'll let you know how the products look when I get them in the next day or so. I think I've found my new MAC pigment sample website :)

post #187 of 203

I ordered mine last Monday and received it on Friday I believe! I was SO happy with my purchase. $4.75 for shipping for the 4 items that I ordered. Not bad at all!

post #188 of 203

I have received terrible customer service recently! And I would encourage all potential buyers to avoid this website at all costs!!!

1. Five months later my order has still not arrived and despite many emails, Sheri Butte copy and pasted the same replies to me, like she was an automated computer.

2. Today, she sent me an email to advise that the parcel had been returned because of an incorrect address.

3. I asked for a full refund as I did not want to pay postage AGAIN for makeup that had been in transit for five months.

4. I was not given a full refund and she was highly rude and said it was my fault because I provided the incorrect address. That which I did not!!!!!!! I don't know how she thinks she has the nerve to tell me where I live in Australia?!

Nothing but painful and rude dealings. Avoid, Avoid, Avoid!!

post #189 of 203

I have ordered from them many times; however, their new website is so confusing.  Since they changed their website, I haven't ordered anything.  Sometimes, change isn't always good.

post #190 of 203

I haven't had a problem with this site before, I always pay for higher postage and tracking because its coming to Australia so I can keep an eye on it. When they changed the postage system my package took 2 weeks but they were polite and got back to me straight away when i inquired. Since then I have stuck to the FEDEX postage to here and arrived with 3-4 days. Because the postage is expensive, when i place an order I always make sure its for a decent amount of things to make it worth while. I mainly order MAC brushes, OCC Lip Tar & Brushes and pigment samples from this site.

 

I will be back there again

 

 

post #191 of 203

Hi! I am here straight from Google, because I am so stressed out with my recent product-mix-up purchase from ACW. I purchased many,many times from them without problems. However, recently my NARS blush purchase came with the right box but inside there was a used eyeshadow duo instead! I don't mind if its a new eyeshadow but that was one messy, old & used shadow with glitter fallout everywhere! Not to mention blah colors that won't work on me. I have emailed them & wrote on their facebook page but no reply plus I get lots of non-delivery messages. Does anyone know which of their customer service email that actually works? Thanks

post #192 of 203

Hello to anyone from New Zealand, I just bought a whole bunch of stuff from allcosmeticswholesales.com about NZ $500, I didn't think about customs, did anyone have to pay for tax on their packages? I heard NZ stops Makeup packages and charges tax, all the things I bought are M.A.C brushes, no makeup... unless their also considered as makeup?! if anyone could answer this it'd be much appreciated! Thanks :D

 

 

post #193 of 203

Some items seem to be the same pricing as the mac website...

post #194 of 203

i agree. i never received my item. i waited two months and tried contacting them, and nothing! feel really ripped off.

post #195 of 203

what have u ordered from there ? i thought they looked fake 

did u go to mac and get them investigated ?

post #196 of 203

It looks like most of their MAC items are the same price as what MAC sells it for. If that's the case, I might as well order from MAC and get free shipping if it's a permanent item. That alone turns me off from this site.

post #197 of 203

I've never had a problem w/ them, items were always authentic. Several days ago they had mac petals and peacock for $30 and I saw they had it today for $40...its sold out but that just kinda sucks

post #198 of 203
They sell fakes now. Not sure of they did it by accident, but how do you send fake nars brushes? http://www.youtube.com/watch?v=cEHIEUJtU9U

I also think its abit coincidential there was lots of fake liberty lipsticks on eBay then suddenly they had them too.
post #199 of 203

woah, crazy, I haven't bought from them in quite some time and I don't think I will in the future!

post #200 of 203
On the right in each photo is the fake MAC Fafi lipglass, on the left is my authentic one.
Notice the lid on theirs has a raised center (aka, dome or bump) the color of theirs is off which is not as noticeable on the full tube shot but you can see more clearly on the photo of the bottom of the tube. The Fafi Sticker on the lid sticks up a tiny bit higher over cap. Scent is totally wrong as is texture. Also note their font where it says FAFI on the tube is way thicker then it should be. No label on bottom to me suggests they peeled off what was probably a sticker with a number 3 or such on it like the fake Fafi Lipglosses had and they peeled off. I have NO doubt this is 110% fake.

http://i53.photobucket.com/albums/g42/jens7lil1s/Mobile%20Uploads/3D5A2BF0-303C-4A17-B2E1-F2C120D75DD3.jpg
http://i53.photobucket.com/albums/g42/jens7lil1s/Mobile%20Uploads/1F77AB51-157A-4443-B651-2B0620F39D6B.jpg
http://i53.photobucket.com/albums/g42/jens7lil1s/Mobile%20Uploads/A17E5B4C-8B2E-49E3-A1F9-6147F5106034.jpg

Also I has never ordered from them before. I'm very leery of fake makeup online unless it's from a retailer I know sells authentic stuff aka MAC, Macys, Norsstrom. I ordered from here ONLY after I read a ton of reviews here, on the internet and asked a few good friends I've made here who have ordered from them. I am posting this so others can see they obviously DO have at least some fake items. I did email them and will update if they reply.
post #201 of 203
P
Quote:
Originally Posted by jens7lil1s View Post

On the right in each photo is the fake MAC Fafi lipglass, on the left is my authentic one.
Notice the lid on theirs has a raised center (aka, dome or bump) the color of theirs is off which is not as noticeable on the full tube shot but you can see more clearly on the photo of the bottom of the tube. The Fafi Sticker on the lid sticks up a tiny bit higher over cap. Scent is totally wrong as is texture. Also note their font where it says FAFI on the tube is way thicker then it should be. No label on bottom to me suggests they peeled off what was probably a sticker with a number 3 or such on it like the fake Fafi Lipglosses had and they peeled off. I have NO doubt this is 110% fake.

http://i53.photobucket.com/albums/g42/jens7lil1s/Mobile%20Uploads/3D5A2BF0-303C-4A17-B2E1-F2C120D75DD3.jpg
http://i53.photobucket.com/albums/g42/jens7lil1s/Mobile%20Uploads/1F77AB51-157A-4443-B651-2B0620F39D6B.jpg
http://i53.photobucket.com/albums/g42/jens7lil1s/Mobile%20Uploads/A17E5B4C-8B2E-49E3-A1F9-6147F5106034.jpg

Also I has never ordered from them before. I'm very leery of fake makeup online unless it's from a retailer I know sells authentic stuff aka MAC, Macys, Norsstrom. I ordered from here ONLY after I read a ton of reviews here, on the internet and asked a few good friends I've made here who have ordered from them. I am posting this so others can see they obviously DO have at least some fake items. I did email them and will update if they reply.[/quotePlease update us I really want to know how they are going to explain this I'm so disappointed in this company I thought they were on the up and up
post #202 of 203
Hi Jennifer,
My name is Sheri Butte and I am the owner of ACW. I appreciate your reaching out to us. I have read through your emails and the replies you have received from Nicole our customer service agent. First, I do apologize that you feel you have been sold a fake product. Trust me when I say, this is not at all uncommon as there are a LOT of fake health and beauty products out there on the market and even the wisest of companies get taken. Even the manufactures and beauty companies themselves get accused of selling counterfeit products now a days, so it is something we have come to expect.

I want to assure you that the product you have purchased from us is absolutely authentic and we guarantee it. Personally I would never want to be sold a fake/counterfeit product and that is why we would absolutely never do that to our customers. Why? First and foremost, its simply not right. Plus you are correct that the health and safety of the general public could be at risk. That is not something anyone should be playing with, much less a cosmetic company. After all, its just makeup...right? Its certainly not something risking your health for.

Please allow me to explain to you something about what we term "Factory Blems". These products in one way, two ways or a hundred ways are deemed "not perfect enough" for retail sale. That is why we get them. We pass on a great buy on a great item that you would not otherwise be able to purchase and would simply end up being disposed of. These items are perfectly safe or we would not buy them. In this particular case, the labeling is incorrect and we clearly state this in the listing. We initially received several thousand units and most had absolutely no stickers at all. Obviously the one you received was the exception in the lot and not the rule since it did have some labeling.

In addition to the item you purchased being a factory blem, its quite possible that its simply a bad tube. This can occur with any item, not just the factory blems. Its quite reasonable that more than one issue could be at hand here. Personally, I would hope that anyone would give a company the benefit of that doubt prior to making such harmful accusations in a public forum.

In closing, I understand that you are not concerned about a refund, however that is really all that I can offer you along with my word that what you have purchased is authentic Mac. We have confirmed the product is authentic and we stand behind it. Since you are clearly not happy with your purchase, just send it back. Its really that simple. If I may, I would also like to caution you from purchasing any Factory Blems in the future. Due to their non retail perfect nature, it is my opinion that you simply will not be happy with what you receive. It may also be in your best interest to simply purchase direct from the cosmetic companies themselves to prevent such issues in the future.

Again, thank you Jennifer for contacting us. If you with to return the product, Nicole will be happy to assist you with this. Happy Holidays to you and your loved ones.
Best Regards,
Sheri Butte
sheri@allcosmeticswholesale.com



On Thu, Dec 19, 2013 at 8:36 AM, Jennifer McCandloss wrote:
Hi Nicole,

I understand you may THINK this is a factory blemish
But it absolutely NOT a factory blemish. It is fake. I can send you photos to verify this as well as links to a few makeup boards I am on that will tell you the same. The lid is not a mac lid, the font is off on front (too large) and the smell and texture are all wrong. Even missing the label only means whoever sold it to you peeled off the fake label. I understand you think it is a factory blemish but selling fake MAC will end up giving your business a bad name that isn't worth the few $ you make. A blemish
Is one think fake is another. I promise you this is the latter. I've collected make for years and years and have gotten fakes back when I ordered from ebay years ago. I stopped after realizing how many fakes were on there. I'm not worried about the few dollars I spent on this. I'm more concerned with health and safety issues that come along with using fake makeup products since no one knows what is in them.

Sent from my iPhone

On Dec 19, 2013, at 10:06 AM, "ACW/Suite7beauty.com" wrote:




Hi Jennifer,
Thank you for contacting us via email! I have reviewed your claim and would like to disagree. This item is listed as a factory blem and is not the same as the original product as you have shown us in you photo. The factory blem statement is listed below. Whatever the majority of the lot looks like when we receive these items is how we are going to explain them to customers. Please note this is not a fake product and has been sent to us from the manufacturer at a reduced price. They can not sell these items according to the manufacture guidelines. Please let me know if I can assist you further.



http://www.allcosmeticswholesale.com/product/MACFAFILIPGLASSCULTF/SALE-MAC-Fafi-Lipglass---Cult-Fave-ub.html


Factory Blem: Mac Fafi Lipglass in Cult Fave. This tube has no color label or Fafi Girl sticker. No box.
FACTORY BLEMS: A factory blem is a product we purchase from the manufacturer at a reduced price as the product is not retail sellable according to manufacture guidelines. This could be due to color variation (from what it should be), missing fragrance, incorrect labeling, incorrect boxing, no boxing, human error in manufacturing, or simply not passing tough quality control standards. ALL Factory Blem Sales are FINAL. Brand names may be removed for product and packaging.


Thank you,
Nicole
suite7beauty.com & allcosmeticswholesale.com

Please read our policies for more information about ordering, terms of sale and shipping/delivery times. It is our hope that our customers are fully informed about our policies so you have a great experience with us.
post #203 of 203
I DO NOT recommend acw
Edited by Deesea - 5/20/14 at 11:27pm
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