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Stalked @ Sephora? - Page 2

post #31 of 91

Re: Stalked @ Sephora?

I usally don't mind,unless they are trying to sell things to me then I get pissed grrr lol, also if they keep a distance not like all up in my face then ...im happy.
post #32 of 91

Re: Stalked @ Sephora?

I experienced this at the Sephora location closest to my house. I will NEVER go back!

I went in to swatch the MUFE HD foundation, and ask for a sample. The SA practically stood over me as I swatched the product.
Then I asked her for a sample and she seemed like she didn't want to give me one (meanwhile another SA is flying around the whole store asking people if they need samples!).
So she went and asked a third SA, and he actually came over and asked me why I needed a sample!!

I said I'd like to try the product at home and see how my skin reacts to it. The pompous bastard told me the foundation is non-oily/acne or something to that effect and that I wouldn't have a reaction.

I turned on my heels and walked the hell out. They will never see me again. All other Sephora's I've been too were never like this. Maybe it's just this location, or the SA's involved. I didn't appreciate it at all.
post #33 of 91

Re: Stalked @ Sephora?

Quote:
Originally Posted by lyttleravyn View Post
They would come in with large bags lined with foil or whatever (to fool the sensors at the entrance) and take out a whole shipment of a new release CD or DVD.
"Booster bag" is the term for that. People will do that anywhere there's a sensor at the doors, electronic stores, department stores, doesn't matter.

Quote:
In all honesty, when I go to other stores and I see employees hovering over me I appreciate it. That's how they know what I'm looking at, they can usually recommend similar or matching products without me having to track them down and then drag them over to the area where I have to hunt for that product again. Try interacting with them instead of just automatically assuming they think you're stealing. They might just be waiting to help you!
When I go shopping with my best friend, who recently got out of retail (she worked for B&BW for 4-5 years), we comment on employees' loss prevention skills or poor display setups while shopping in the stores. Many a time have I said something like "I could have just pushed half of that table into my shopping bag and walked right out the door," half of that table being well over $100 in merchandise.

The way I see it, if you're keeping an eye on me, you're doing your job. And yes, I have been profiled because I easily pass for 7-10 years younger than I am and I carry a messenger-type bag for a purse. The way I go shopping much of the time, I would keep an eye on me, too.
post #34 of 91

Re: Stalked @ Sephora?

Quote:
Originally Posted by lyttleravyn View Post
I completely agree. I work in retail, and its not that I think you're going to steal, but if you are going to steal I have to SEE you take it and put it in your purse. I have to know what you took, where you put it and not let you out of my sight before I can say anything to a manager. I can't accuse someone of stealing without that information.

If I got over to a section and I find sensors or an empty package I could get in trouble. Also, during our twice-a-year huge inventory we are supposed to be under a certain percentage of unaccounted for merchandise. If we are over then the store manager gets chewed out, who chews out the other managers, who chew out the assistant managers, etc. Always rolls down hills.

So I wouldn't take it personally. Most of the time when you come into my store, I don't know you. I love my job and I really do what to help you and tell you about any deals we have going on, and just chat about things in general! But I also don't want to lose my job because I wasn't observant enough and some punk slipped some things into their pocket.

Also a lot of times, especially during holidays, I'm assigned to a section of the store. I can't leave that section and I can't stand in one place. So I have to hang out in that section my entire shift. Usually I will walk around, fix things, check for under-stocked items, ask customers if they need help etc. I had one person accuse me of following them around, when really I was just walking around my area looking for products put out of place.
Very well said!
post #35 of 91

Re: Stalked @ Sephora?

I don't have a problem with SAs following customers around. It's their job to do so. Sephora isn't a buffet or swap meet where you help yourself out. Some people are DISGUSTING when it comes to testers and use their fingers rather than the various disposable applicators that are available. Some people are genuine thieves. Some people abuse the window shopping privilege (stop going into stores when u don't plan on purchasing anything!). SAs need to be present to monitor these situations.

Anytime I go into Sephora and the SA asks me if she can help me, I either say yes (if I need help) or say "No, I'm looking for *insert random product*, and I think I can help myself. Thanks anyway, though. " I'm NEVER followed around because I'm nice to the SAs. Getting an attitude when a SA offers you her services just makes you look suspicious IMO.

And after I shop at a store a few times, I don't even get disturbed at all.
post #36 of 91

Re: Stalked @ Sephora?

most of the products (eyeshadows, blushes especially) are in a special open display case where you can't just take the eyeshadows. i've seen them for mufe and other brands at sephora. i think that's smart. the lip glosses can be stolen but whoever wants to steal lip gloss, that's just gross.
post #37 of 91

Re: Stalked @ Sephora?

I generally have to hunt someone down to get help. But then again, I go to the same ones over and over and some of the SAs recognize me (even when I'm not wearing makeup). They know I buy stuff from them so they leave me alone unless I want help. In the case that there is one who might be in "customer watch mode" I use it to my advantage and bother them about products until they get bored. That way I get the time with SA that I want without having to hunt someone down.
post #38 of 91

Re: Stalked @ Sephora?

Quote:
Originally Posted by L1LMAMAJ View Post
the lip glosses can be stolen but whoever wants to steal lip gloss, that's just gross.
Lip gloss is actually a pretty high theft item, believe it or not. Ever notice how they usually keep it pretty darn close to the checkout at B&BW? Teenage girls will try to steal that crap like you wouldn't believe.
post #39 of 91

Re: Stalked @ Sephora?

the testers may be hard to steal, but the actual product is so so easy. Its just there ripe for the picking! Also, i find the fact that there stock drawers (under the gondolas) do not luock to be ridiculous. its practically inviting theft.
post #40 of 91

Re: Stalked @ Sephora?

Yes, happens to me every time. They follow me, stare at me the whole time, pretend to "organize" the stuff that is right next to me (moving wherever I move). One time, I went in to buy lipstick, but ended up feeling so uncomfortable that I just left without getting it.

They have testers. And they don't expect me to browse and play with the makeup???
post #41 of 91

Re: Stalked @ Sephora?

Quote:
Originally Posted by Mabelle View Post
the testers may be hard to steal, but the actual product is so so easy. Its just there ripe for the picking! Also, i find the fact that there stock drawers (under the gondolas) do not luock to be ridiculous. its practically inviting theft.
If that's the case, they should keep testers out, but keep the actual products locked (much like in a department store). If they have enough staff that one can be dedicated to following me around, they should have no problem getting products for customers when they ask for it.
post #42 of 91

Re: Stalked @ Sephora?

Quote:
Originally Posted by S.S.BlackOrchid View Post
If that's the case, they should keep testers out, but keep the actual products locked (much like in a department store). If they have enough staff that one can be dedicated to following me around, they should have no problem getting products for customers when they ask for it.
Except when the store is swamped - new releases of products, sales, holiday shopping, etc. or understaffed b/c of illness/callout/lack of hours. How quickly would customers be complaining that it takes so long to get any products?

Believe me, sometimes I wish most of our stock was kept in locked glass cases but then we get a rush and 20 people are asking for different things that are already out and I change my mind.
post #43 of 91
Thread Starter 

Re: Stalked @ Sephora?

locking up the stock might be a good idea anyways..on both my trips to Sephora this weekend.. 2 of the things I bought were clearly used 'tried out'....don't know if they restocked 'returns' or someone had tested them, yucky!)....
post #44 of 91

Re: Stalked @ Sephora?

The way I (don't) get service in Sephora, locking up their stock would guarantee I wouldn't set foot in their store. I have to fight to get employee help when the place is friggin empty, it's not worth my time.
post #45 of 91

Re: Stalked @ Sephora?

I just think the stock kept in the drawers should be locked. I mean they are packed to the brim and just anyone can go in there and help themselves
post #46 of 91

Re: Stalked @ Sephora?

Quote:
Originally Posted by shatteredshards View Post
Lip gloss is actually a pretty high theft item, believe it or not. Ever notice how they usually keep it pretty darn close to the checkout at B&BW? Teenage girls will try to steal that crap like you wouldn't believe.
what I meant was the tester lip glosses. those are gross. i'm sure ppl steal the new ones all the time. no doub.t
post #47 of 91

Re: Stalked @ Sephora?

yes i agree. it's super easy to steal at sephora. i will never do it and have never done it but i'm just saying.
post #48 of 91

Re: Stalked @ Sephora?

Yeah I have the exact opposite problem...@ sephora I cant get a gal to look at me let alone help me. Ive been to different stores across the country and 90% are all the same. Girls at department stores go out of their way to greet me but not at sephora. I really like sephora the selection of products , all the testers, but the help definitely lacks.
post #49 of 91

Re: Stalked @ Sephora?

It really is a double-edge sword. If the MUAs don't watch their customers like hawks, all of the testers and half of the shelves will be cleaned out by the end of the day thanks to swipers. But while most customers can respect that, it really IS unnerving to have people watching you constantly, as if they're excited by the prospect of catching you in the act. Sephora saves its products at the risk of alienating some of their customers, but it's generally a necessary evil. Still, I really can't enjoy trips to Sephora because they never leave me alone, and I hate that. :/

However, there is clearly some profiling that drives me NUTS. I have been made to walk back through the store's theft detectors MANY times, not just as Sephora but at other stores as well, and nobody else in my party ever has to. Not even my friend with the gigantic carpet bag purse. Considering how I dress and the fact that most of my friends wear "normal," clean-cut clothing, I can't help but feel like I'm being picked out of the crowd. Mostly because it happens so. damn. OFTEN. T_T
post #50 of 91

Re: Stalked @ Sephora?

i feel like im bein watched sometimes, but if im innocent idk.
post #51 of 91

Re: Stalked @ Sephora?

Quote:
Originally Posted by L1LMAMAJ View Post
what I meant was the tester lip glosses. those are gross. i'm sure ppl steal the new ones all the time. no doub.t
Hey, they'll apply the tester lip glosses directly to their lips instead of using a disposable applicater, q-tip, whatever, all the time - I've seen it. Some people think nothing of that, especially teenage girls because they often wind up sharing things, like lip gloass, with their friends.

But yes, testers get stolen, too. Sad.
post #52 of 91

Re: Stalked @ Sephora?

This has only happened to me a couple of times, but I think it has to do with the fact that I look young, and they assume that most teenagers shoplift.

I have found that when I ask them some ridiculously specific question about makeup, they get a bit flustered and back off. I guess it shows that I'm not messing around and I *seriously* want to buy stuff? Who knows.
post #53 of 91

Re: Stalked @ Sephora?

Quote:
Originally Posted by lyttleravyn View Post
Except when the store is swamped - new releases of products, sales, holiday shopping, etc. or understaffed b/c of illness/callout/lack of hours. How quickly would customers be complaining that it takes so long to get any products?

Believe me, sometimes I wish most of our stock was kept in locked glass cases but then we get a rush and 20 people are asking for different things that are already out and I change my mind.
Even during holidays, I have at least one salesperson dedicated to following me. I don't think I have ever seen them understaffed enough to not do that.
post #54 of 91

Re: Stalked @ Sephora?

They must think you're gonna shoplift pretty badly, then. I'm not sure I could even get their attention if I walked along a shelf just pushing it all into my bag.
post #55 of 91

Re: Stalked @ Sephora?

Quote:
Originally Posted by shatteredshards View Post
Hey, they'll apply the tester lip glosses directly to their lips instead of using a disposable applicater, q-tip, whatever, all the time - I've seen it. Some people think nothing of that, especially teenage girls because they often wind up sharing things, like lip gloass, with their friends.

But yes, testers get stolen, too. Sad.
What gets me is when people use the tester mascaras!!! I've seen plenty of (probably teenage) girls do this at Sephora. And I'm talking about when they use the wand that's in there, and not a disposable wand (even then I would never test with a disposable wand at Sephora thanks to people that go up and use the real one). Like... wtf people?! And I really love when they sit there and proceed to test out the whole display! How is that testing anything when you already have 10 coats of mascara on?!

Testers creep me out, with all the fingers and god knows what else that has touched them. *shudders*
post #56 of 91

Re: Stalked @ Sephora?

Quote:
Originally Posted by Rosalie1915 View Post
Oh my gosh i know exactly what you mean!! I hate it! They ask if you need help with anything smiling at you and you say no thanks i am just looking, and continue to look at what you were looking at and you look over and they are still standing their staring at you smiling!! Yesh
yeah it's pretty creepy they could just have people standing near the entrances greeting someone and they can make sure no on steals then..?
post #57 of 91

Re: Stalked @ Sephora?

Ha, I have the opposite problem. No one ever comes up to me when I go into a big Sephora. I have a smaller one in my JcPenny and they watch me but its not hard. But the big ones I go into they don't even ask if I need help, they just ignore me until I go away or buy something .
post #58 of 91

Re: Stalked @ Sephora?

i agree with twilightessence, i usually just get asked once if i need help and i give them the usual "just looking" and they never come up to me again.. sometimes, i even have to stalk them for help. other times, i'm too shy to bother and just leave the store sad since i didn't get any service. i can understand why they dont stalk my mom since she's like 66 but i'm 25, i'm pretty sure i fit the criteria of a shoplifter. Which is funny anyway since I'm the one always buying stuff while my mom usually steals everything she wants, lol.
post #59 of 91

Re: Stalked @ Sephora?

Quote:
Originally Posted by jfmuni View Post
Which is funny anyway since I'm the one always buying stuff while my mom usually steals everything she wants, lol.
From you, or the stores?
post #60 of 91

Re: Stalked @ Sephora?

Quote:
Originally Posted by jfmuni View Post
i agree with twilightessence, i usually just get asked once if i need help and i give them the usual "just looking" and they never come up to me again.. sometimes, i even have to stalk them for help. other times, i'm too shy to bother and just leave the store sad since i didn't get any service. i can understand why they dont stalk my mom since she's like 66 but i'm 25, i'm pretty sure i fit the criteria of a shoplifter. Which is funny anyway since I'm the one always buying stuff while my mom usually steals everything she wants, lol.
Exactly LOL. I have to hunt them down if I want something.

See? Sephora needs to read this. The people you don't think will steal are usually the ones who do... LOL. I personally would never steal. But I totally could since they ignore me when I'm there.
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