MAC Quite Cute Discussion - Page 74

 

Typical CS - BS!

 

I have a theory - Maybe the other online retailers complained that they are not getting enough sales do to Mac launching first - so they are giving those online retailers (Macys, Nordies) a chance at the first sales. just a thought - & most did order from the other retailers first because of the delay. What else could be the reason

 

thats a great theory actually! it makes a lot of sense
 

 

 

hey don't knock the fact that us European guys got the collection first! we are never usually that lucky! lol!

lol hahah if you got the order confirmation, i'm sure you definitely got it. it's not even listed anymore on the site

 

Could be. Especially Macy's since they tend to get things so late anyway. I will be curious to see if my Nordie's order is ready soon. When I checked my store availability it said all products were available (in real time) at my favorite counter. But when I pulled the order summary up it said "expected ship date 4/19". Not that I care either way but a.) I am not having anything shipped and b.) I do believe my store has my choices available. 

 

And, Miss Elegant, once again our shopping lists are identical.

 

EDIT- I just got email confirmation from Nordies that they are pulling my stuff today at my local counter. YAY for Nordies! 
 

 

so true! i'm glad you guys got it first for once!
 

 

 

why am I not surprised

 

awesome on your order! woot

 

i'd suggest to everywhere who has a MAC counter near them (i have 2 about an hr away and 1 thats an hr and a half away. i'm not running there for anything...i just pop in to the counters when i'm over there) to just go to the counters and get your stuff if things aren't up on MAC's site by tomorrow. 

I ordered from Macys early this morning thanks to you girls :o). My order confirmation stated that shipment should occur by the 7th. I ordered Sakura, Quite Cute, Badly Bare, and of course Candy Yum Yum.  Like others have stated, Cover Girl Lip Perfection Divine  is a good dupe for Playtime (Divine may be a tad bit pinker).  I hate the taste of it but only paid $4.99 during a Rite Aid sale and the texture is great. 

OMG I SWEAR I WANT TO SCREAM EVERY CURSE WORD AT MAC's ONLINE HELP TODAY!

 

They were like "Go check out the collection at a store near you, it launches Thursday. We do not pre-order collections online." 

 

And all I asked was if I could order through them on the phone for this collection and if they ask for my CC info or just pull up my account. 

 

MORONS 

 

I just ordered a back up of "Candy Yum Yum" through Nordstroms to pick up. And my other items this morning through MACYS.

 

I really wanted to order a back up or the CYY lipstick through mac, but this way picking one up at a store I know it won't be melted. 

I have had a few lipsticks from MAC delivered perspiring and or melted on the sides. ugh. 

 

i feel bad though about how long you guys have waited. sometimes they fanny about with the uk site too. it took them a good few days to get style black online after it had launched in the store! usually it's online before the stores get it!!
 

 

ideally they would launch everywhere at the same time. Equal opportunity. But considering that they have followed a pattern in the past it makes no sense. I lived in Spain my whole life and I always had to wait longer. When I moved to the US Im like...yeah!!!!! but now im here and NO YEAH!
 

 

now that would be perfect! 
 

 

If you live within driving distance of a Nordstrom and want your products today while they are in stock, please order using their website and choose the shop and pick up option. Support your local/favorite counter. From the time I clicked "place your order" to the time I got confirmation that my order was ready was exactly 24 minutes. And if you have an Ebates account Nordstrom is doing 5% back today instead of 3%.

 

P.S. I do NOT work for either Nordstrom or Ebates but I love them both.

Mac have really dropped the ball with this....Go all you giving it to CS!

 

Been wearing Giggly pretty much non stop since I got it....Its sooo pretty

I got Sakura and Giggly both.. they are great and Sakura isn't frosty at all!

I also got Playtime...which wasn't on my list, but I love it! And ofcourse CYY

I reckon MAC is having some kind of problem with their website/stock (?)

Its a bit suspest for MAC to suspend their UK website so soon after a new launch, I would of thought as a profit driven company they would choose to do that during a time they get low traffic for short periods of time & after a new-collection hype has dyed down... & now with the US website being slow to stock... its just seems fishy to me...

Just a theory.. who knows eh?

I am so annoyed with MAC right now that I'm totally turned off on getting anything from this collection.

i feel you on that. i can't stand the online help they are not helpful at all! there better be a free shipping code or something when this actually launches...maybe i'll end up grabbing giggly then 
 

 

FYI: When you call into Mac CS, the people you are talking to probably don't know a lot more than we do or have been given a script to read off of. Mac has kind screwed the pooch on this launch, but if you want to take it out on someone, please take it out on corporate. The lower level plebs, who answer the phones/do online chats, are just doing their job.

I absolutely agree with this.
 

 

aww you're making me want giggly now  i was trying to be responsible and only get one blush but i'm so tempted.

should i??
 

 

I just did an online chat,and now they are telling me that this won't be online until Thurs!I asked how is that possible,collections are always put up a few days earlier than the on counter date.They said that is usually true but that there won't be an release date for this!I am so freakin pissed,why are we the last ones to get this?

Sigh!    

 

I just checked the website and (at least in Canada) it hasn't been updated yet.  I'll probably just show up bright and early at my MAC counter on the 7th to get my Giggly blush and all three nail lacquers.  

 

I am seeing all these posts about how Mac CS sucks. Maybe on other things, yes. But the failure to launch of this collection? I'm pretty sure the people answering the phones have nothing to do with that and have been given instructions on how to handle inquiries about it. I hate bad CS as much as the next person, but this really isn't CS's fault. Blame marketing, the web site techs or corporate, but for gosh sakes, please don't take it out on the poor individual stuck answering the phones/ doing online chats today. Just think how crappy their day has been due to someone else's screw up.

Maybe they don't expect this collection to be so big. Meh. I'm bummed that it's not better, myself. It seemed so much better on paper.

I'm actually looking more forward to seeing the new highlighter pen when I visit my local Mac either Thurs or Fri.

OMG! Panther - no way

if that's the case, it's definitely better just to hit up the mac counters. i just hope there is a free shipping code out there for when they do launch this online . i may grab a nail polish

 

yeah, I do always tell the person that answers the phone that I know its not their fault - then I rant

Yep,pretty unbelievable.I blame their corporate offices for this.I have no idea what they are thinking.