Wow, if I had known about all these online issues with Inglot I would have never ordered from them. I too, am experiencing the same problems with Inglot Customer Service. I placed an order online, my PayPal acocunt was charged immediately. They emailed me to say my products had shipped.
When it arrived yesterday, February 12, one item was missing from the package, EVEN though the invoice says it was shipped.
I called the 855-224-1922 number online, and my call went to voicemail. However, I was unable to leave a message because it prompted the mail box was full. How can their mail box be full???? Aren't they checking their messages????? If they're not checking their voice messages, whose to say they're even checking their emails.
I emailed them also and have received no reply. I also called the store, 212-672-7124 and the sales assistant was nice but she told me to call the warehouse as she didn't have access to my order from the store. She gave me this number, 347-426-9885, which I immediatly called, but I think it got forwarded to the 855-224-1922 number or had the same voice message because I still couldn't leave a message because the box is full.
So I'm out of luck, can't call and haven't received an email. I know their products are affordable, so it'll be only $12 I'm losing, but come on. For a company who claims to have amazing products, which they do, their customer service is the WORST I have ever come across.
I plan to file a complaint with PayPal if I don't hear from them, and will never buy from Inglot online again.
I hope your experience is better than mine!!!