(deleted the banal chit chat at the beginning) So, it looks like I'll be placing an order ASAP.
Tiffany: I had heard that MAC would soon be releasing new Pro Palettes (the ones with separate inserts)
Tiffany: and I was wondering if you knew whether or not MAC would be phasing out the old style (15 eyeshadow and 6 blush pan)
Brandy: Thanks so much for your patience, Tiffany! Yes, we anticipate new Pro Palettes! We will continue to carry the PRO Palette Eye Shadow x15 and PRO Palette Blush x6. However, all of the PRO Palettes will reflect the new improved design.
Edited by OhSoJaded - 8/16/12 at 9:09am
Tiffany: Thanks, will the prices for the new designs go up significantly
Tiffany: And I'm not exactly sure what you mean by new design. I understand that there will be empty palettes where we can buy inserts. So you will still offer palettes what already include the 15 pan / 6 pan?
Tiffany: meaning, it's built in?
Brandy: Sure! One moment while I explain....
Tiffany: I'm just trying to visualize, thanks
Brandy: There will be two palette sizes: Large with a single level and Large with a Duo level (big enough to hold two levels of product).
Brandy: The single level will cost $18 US and the Duo level will cost $25 US.
Brandy: There are additional inserts that you can purchase to put in these Palettes.... the Pro Palette Eye Shadow insert x15, the Pro Palette Blush x6, the Pro Palette x12 (MAC PRO ONLY) and Pro Palette x24 (MAC PRO ONLY).
Tiffany: Ah I see, so basically to match what I have now, I would have to purchase a large single level
Tiffany: and one insert
Brandy: Yes, the single level will be similar to what you have now.
Tiffany: It will no longer come with an insert included.
Tiffany: Ok, thanks. Do you happen to have an estimated release date for these units?
Brandy: One moment while I check on this for you.
Brandy: At this time we do not have a specific launch date available. We do anticipate them to launch in September.
Tiffany: Thanks, I will check back in September then.
Tiffany: I appreciate your help in clarifying the differences.
Brandy: You are very welcome! I hope this information has helped!
Tiffany: I may just stock up on the old style, they seem to be a bit more cost effective.
Brandy: I think that you will really like the new design as well!
Brandy: It was great chatting with you today, Tiffany! I would also like to offer complimentary Standard shipping with your next MAC Cosmetics Online purchase. Please enter the one-time use offer code during the checkout process. If you would like a copy of this transcript, simply click on the "Print" button within your chat window before clicking on the Exit Survey.
Tiffany: Thanks, have a good day.
Brandy: You too!