Originally Posted by mekaboo
I honestly think we should give MAC employees a break. As we know, they sometimes hire freelancers who may not know the brand as well. As far as all of the new things, they may not stalk the websites and things of that nature as we do. I have friends who work for the company and they sometimes go to update a day before a release, or sometimes, they may not go. I do think we should give them a break. If we know that much about upcoming releases, then we should not really need that much information from the actual employee.
i kind of get what you are saying, but mac employees in general should know everything regarding the products that they sell. its their job. and if freelancers dont know a thing about products and are unable to help costumers then they should not be working there. i have been making more purchases online because my favorite MA, left. i totally miss her. she knew her business. she would call me and ask me if i wanted to put stuff on hold. even if she found me walking around the mall in her break, before i went to the store, she would tell me to pass by and see the products. the day of the release she would have things ready and then i would tell her if i had a lot money or not and she wouldnot pressure me to buy stuff. and recommended me to get stuff that was gonna sell out quickly instead of things that were gonna be there forever. like in reel sexy she had one heroine already waiting for me. and then told me to leave the cremesheen glosses and get the extra dimension powders instead. i usually already know everything because of specktra. like color story and swatches but knowing that your products are waiting for you on the release day is priceless.
now, there are alot of new girls at the store, and i have actually felt like they just want to sell me the products and be done. i feel like i know more than them because of specktra. that.. i feel like they should do their homework and get inform. mac has an special web site for pros. and they probably do for their employees. sometimes they dont even know the dates when collections are coming out or what products are coming and if they are only limited edition or becoming perm. there is a book in the store with all that info, cant they just read it. there have been several speckterettes saying that all they got was bitchin' instead of info over the phone. their chat people dont know a thing as well.
once i went to the store, one of the girls wanted to sell me a concealer with out trying it on me, because another client came in. how about that?? she was kind of trying to get me as her usual costumer but nope thanks. now i pass by the store and if none of the old girls that i know are in. i order online.