Originally Posted by Mac-Guy
... they not only get destroyed, it's also lost money for the company, which in return, will be added to the calculated retails price. Sadly, the more people return, the more the price will skyrocket. In other words: if you return it, it effects everybody.
You actually give a very good recommendation (and I follow the same principle): Only buy products were you are absolutely sure that they will work for you. If you are not sure, then pass. Don't buy it because it is LE or hyped. Trust your instincts. It saves not only your money, but also that of other customers.
At the same time, however, I agree that MAC's business model makes it harder because of the LE frenziness. Still, I believe that everyone can purchase wisely if they follow the advice above.
I bet this is already worked into the price somewhere. Mac knows it'll happen and probably after all of these years can guess how much will be returned. I highly doubt that all of the price increases are due to returns. I could see if next year returns were up 50% they might have to figure something out with the returns (like, was it mostly one product? was it a formula thing?).
I don't feel shame in returning ANYTHING. I don't think others should either. THen again, I don't buy a whole collection and then decide later what I really wanted. The product has to have a serious application flaw or be bad quality for me to return something. I returned a MES from HC due to excessive, major, glittery fall out. I've returned a foundation that I was supposedly matched to that just was NOT right (I did try to make it work for two weeks thinking they couldn't have been wrong... but stuff happens). And I returned an item that I did NOT ask for but was placed in my bag anyhow (and then sent hubs to pick it up after paying for it over the phone).
I think after a certain period people learn what works for them and generally stick with that but I don't think we should be afraid of trying new colors or new items. Just like stores factor in theft etc into prices I'm certain MAC factors in returns.