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MAC FAQ: Counter, Free-Standing, PRO Store, Pro-Discount... what?

post #1 of 63
Thread Starter 
What's the difference between a MAC counter, a standalone MAC store, and a MAC pro store?
While anyone can shop at any of the three locations, there are distinct differances between counters, free-standing stores, and PRO stores.

A MAC counter sells lipsticks, eyeshadows in pots, foundations, eyeliners and pretty much most of the regular MAC items. This is what you will find in your local department store, just like you will find a Clinique, Lancome, Chanel, etc. counter. Some counters have more limited items than others. Counters can only take returns from a counter, and generally only from their counter unless you have a gift reciept.

A MAC free-standing store will carry more items than the counter, including MAC eyeshadow pans, eyeshadow palettes and the regular MAC pigments. These locations also honor the MAC PRO membership card, and are listed on the MAC site as 'pro discount'. You will find these stores in such locations as Washington DC, Philadelphia, King of Prussia, and other large cities and malls.


The MAC Pro store carries all of MACs products, including pro items like pro pigments, paintsticks, chroma cakes, pro eyeshadows, pro foundations, etc. These locations also honor the MAC PRO membership card, and are listed on the MAC site as 'pro discount'. PRO stores are located in the following cities:

USA:
New York City, New York
Los Angeles, California
San Francisco, California
Miami Beach, Florida
Las Vegas, Nevada
Orlando, Florida
Dallas, Texas

CANADA:
Vancouver, British Coloumbia
Toronto, Ontario
Montreal, Quebec

INTERNATIONAL:
London, England
Paris, France
Rome, Italy
Sydney, Australia
Melbourne, Australia
Tokyo, Japan
post #2 of 63
Thread Starter 
There are some locations which are newer, or were Free-Standing stores which are now PRO stores. These are the additions to the previous list:


AUSTRALIA
M·A·C
Paddington
276 Oxford Street
Sydney NSW 2021
612 9360 8581

BRAZIL
Patio Savassi
Avienda do Contorno 6061
317 Sao Pedro
Belo Horizonte 30110-110
55 31 32817479

FRANCE
M·A·C
Saints-Pères
76 bis, rue des Saints-Pères
Paris 75007
33 1 45 48 60 24

GERMANY
M·A·C
Berlin
Rosenthalerstrasse 36
Berlin 10178
49 30 240 48 730

GREECE
M·A·C
Athens
44 Ermou & Evangelistrias St
Athens-Syndagma 105 63
+30-210-3258260

ITALY
M·A·C
Brera
Via Fiori Chiari, 12
Milan 20121
39 02 8 69 95 506

ITALY
M·A·C
Roma
Via del Babuino, 124
Rome OO187
39 06 67 92 989

JAPAN
M·A·C
Aoyama
6-8-18 Minami Aoyama
Minato ku, Tokyo 107 0062
81 3 5778 1802

SPAIN
M·A·C
Fuencarral
C/ Fuencarral, 18
Madrid 28004
34 91 52 37 385

UNITED KINGDOM
M·A·C
West Soho
28 Fouberts Place
London W1F 7PR
44 207 534 9222
post #3 of 63
I also want to add that the counters don't take Giftcards. I tried this other day and they said i would have to go to a free standing store!
post #4 of 63
Quote:
Originally Posted by singinmys0ng
I also want to add that the counters don't take Giftcards. I tried this other day and they said i would have to go to a free standing store!
I used a MAC gift card last week at my counter in The Bay. I've also used an HBC gift card there.
post #5 of 63
Quote:
Originally Posted by singinmys0ng
I also want to add that the counters don't take Giftcards. I tried this other day and they said i would have to go to a free standing store!
If it's black and has the MAC logo on it, then yes.
However you can use the that particular department stores GC at counters.
post #6 of 63

Questions about MAC PRO stores

can ANYONE purchase makeup there? or do you have to be an employee of mac?
post #7 of 63
M·A·C Pro stores are like normal stores but they carry a wider range of products of interest to professional makeup artists. Anyone can buy at a M·A·C Pro store.
post #8 of 63
Thread Starter 
post #9 of 63
oo ok - yea i just called because i went to the store up in harlem and told the girl about how i was in vegas and i bought all thesepigments @ the pro store out there and she had this confused look on her face and goes "how were you able to purchase products there if your not a mac employee?"

stupid girl - got me all confused! anyways i'm going down to the one in manhattan today to get palattes and some new pigments
post #10 of 63
I wish we had something other than just a counter here in NC... I want a pro store!!!
post #11 of 63
Quote:
Originally Posted by BehindxHerxEyes
I wish we had something other than just a counter here in NC... I want a pro store!!!
agreed...by chance i got to go to a PRO store in orlando fl and a freestander in tampa fl..but im in east tennessee and the closest freestanders are atlanta or nashville, 5 hrs away, or cincinatti, 6 hours away. its crap i tell you!
post #12 of 63

Freestanding vs. Pro? (products)

yeah, yeah. . .sorry. . .I know this topic is kinda done a lot.
BUT I have a question, and it's relevant. . .I promise!

Do freestanding stores sell the carry-alls?
or Brush clutches?
I'm trying to decide what to plan on getting on my trip up to a freestanding at the end of the month. Thanks all!
post #13 of 63
I have never seen either at my freestanding store.
post #14 of 63
They carry the brush clutches I know, because I asked for one and they said they were sold out... =(
post #15 of 63

mac store vs. pro

I know the MAC store in Las Vegas sells pro products. Do you have to be pro to buy them though? Probably a dumb question but I wanna know so I can start saving up
post #16 of 63
Yes, anyone can buy pro products when at the pro store. You will not be eligible for the Pro discount however
post #17 of 63
If it is a pro store everyone and anyone can buy pro products there but to get the discount you have to have the pro membership. Hope this helps
post #18 of 63
I don't think so? I haven't gone to a pro store myself, but I think others have done hauls at pro stores who aren't professional MA's and such. Hopefully someone can confirm...

*edit* Ha, answered above, I type too slow!
post #19 of 63
Awesome thanks guys! I think I'll end up getting the discount because someone who is gonna be there with me is a professional hair stylist and makeup, sadly she carries a copy of her license since she has her own business.. hopefully it works out :0
post #20 of 63
Quote:
Originally Posted by .nicole.
Awesome thanks guys! I think I'll end up getting the discount because someone who is gonna be there with me is a professional hair stylist and makeup, sadly she carries a copy of her license since she has her own business.. hopefully it works out :0
Does she have a MAC Pro card? Can't get a discount without one, as far as I remember.
post #21 of 63
Her business license wont be sufficient. You need a mac pro card to get the discount. She could try to use her license ot get the card though. You can find out more information at www.macpro.com
post #22 of 63
Thread Starter 
The answers and information you need are located in the Counters/PRO/Freestanding FAQ, and the MAC PRO FAQ located here (respectively):
http://specktra.net/forum/showthread.php?t=28204
http://specktra.net/forum/showthread.php?t=25432
post #23 of 63
does anyone know the address to the PRO store in los angeles?
i tried looking at MAC's website, but everytime i searched in LA, the pro store didnt come up.
post #24 of 63
Quote:
Originally Posted by hungerartist
does anyone know the address to the PRO store in los angeles?
i tried looking at MAC's website, but everytime i searched in LA, the pro store didnt come up.

It should be on the site. It is on Robertson.
post #25 of 63
Quote:
Originally Posted by martygreene

...The MAC Pro store carries all of MACs products, including pro items like pro pigments, paintsticks, chroma cakes, pro eyeshadows, pro foundations, etc. These locations also honor the MAC PRO membership card, and are listed on the MAC site as 'pro discount'. PRO stores are located in the following cities:

USA:
New York City, New York
Los Angeles, California
San Francisco, California
Miami Beach, Florida
Las Vegas, Nevada
Orlando, Florida
Dallas, Texas

Theres also one in San Jose, Califorrnia, in the Valley Fair Mall.


...just thought I'd add that...scince its the one I got to!
post #26 of 63

Pro products

What is the best way to buy pro products if you are not a makeup artist? I want to buy some of the pigments but I don't just want a sample.
post #27 of 63
You can shop from one of their pro stores (check their website for exact locations) or you can call 1-800-588-0070 and order them over the phone. You don't have to be a makeup artist to buy pro products... You can also check the clearance bin here, lots of girls sell them for decent prices.
post #28 of 63
Well I tried calling that number to purchase products and they told me that I am unable to purchase the products since I am not a member of MacPro. Any other suggestions??
post #29 of 63
It's hit or miss with their CS reps sometimes. I would try calling back and getting another rep.
post #30 of 63
Definitely agree with Janice,..call back and try another rep. I have never been told that I could not order. I, of course, don't get the discount bc I dont have a pro card,..but they have always sent my orders.
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