Re: MAC Demo Interviews - descriptions & questions
Originally Posted by tigerli17
I've been a long time lurker, like years. I don't pipe up often too often but I could really do with some advice from you ladies.
I've always been pretty artsy and once I got into Make Up it was naturally just another creative outlet. But the last three years or so I've been aiming to get into the industry. I don't have any solid make up experience other than doing my friends and my own make up - confidence is always something i've had to work hard at. I have taken a course in Beauty and Fashion Make up at the London College of Fashion two years ago though and I'm working on a portfolio seriously this year.
I've got real solid retail experience (sadly not in a cosmetics environment - footwear :-/) but I was Assistant Manager/Temp Manager until I left to become a receptionist/admin in an office. My heart has always been at the MAC store though; when i'm bored at work make up combinations run through my head. I didn't think i'd ever gather up the courage to actually persue anything MU related seriously but when you start dreaming face charts I think it's stupid to try to ignore it any longer.
Reading through your interview experiences has really boosted my confidence to go for it now I know what to expect, thank you for all that posted :-) But, the advice side now, do you think i'm out of my league asking to apply for MAC with no solid MU experience and no portfolio yet? Should I build up my experience a bit first? Or would the fact I used to be an assistant manager make up for that a little? It was a little while ago now. Would the Beauty course I took also help?
Also, I have a mortgage to pay for (boo :-( ) and I need to assure my boyfriend that I can still pay for my half and the bills because he's not quite on board with the idea. Would a UK MAC sales assistant/Make Up Artist position pay enough for me to leave my £17K a year job? I just don't want to get so close to the dream job only to find that I can't afford to take it. I think that would hurt more than someone telling me I had no make up skills.
Sorry its a bit long winded....
I totally think that you should apply. I do not work for MAC, but am trying to get a job with them as a freelance artist. I've already had my phone interview and my demo interview is in 2 days from now. I have ZERO makeup experience. I am like you - I do my makeup and friends' makeup, and daydream about it during the day at my job. I have a great deal of customer service experience which I think is almost more valuable to them than makeup artistry experience. The one thing I have learned is that they definitely value how well you can SELL and interact with the customer than how well you can put makeup on someone. I think your retail experience will be very helpful for you. The fact that you sold shoes and not cosmetics will not matter that much because you know the basic concept of how to investigate and make and close a sale.
Put together a portfolio and resume and turn it into the manager at your MAC store. He/she will get it to the regional recruiter who will call you if they want to interview you. If you do not get it right away, keep trying and make friends with the MUA's at your MAC store - I know that this has helped me get the phone interview. Also keep in mind that they are not always hiring, so you may have to be patient. the process can be slow with MAC, so do not give up. Just keep trying, and do all you can to get experience and learn. Attend style sessions or Girls nights out at your MAC store (if they offer them). Take classes whenever you can and pick up any books you can find about makeup application.
Also - read as much as you can here on Specktra. I have and I swear it helped me so much for my phone interview. Also, MAC teaches the "FABCE" sales approach. I talked about it in my phone interview and I know it got me huge points!
F - Describe one feature of a product
A - One advantage
B - One benefit
C - One complimentary item
E - "E-layer" or a reason that you are emotionally tied to the product.
Example - The 187 brush has both synthetic and natural hairs (feature). This allows you to use it for both liquid and powder products (Advantage). So you only have to buy this one brush instead of multiple brushes (Benefit). I recommend using our brush cleaner to protect your investment and keep your brushes sanitized and conditioned, (Complimentary item). I love this brush, it is the very first MAC brush I ever bought and I simply cannot live without it (E-layer).
Good luck to you! If you want it bad enough, you will achieve it with enough determination and hard work! Keep us posted on how it goes!