MA Rudeness/Bad MAC experiences/Rants - Page 12

Re: MA Rudeness/Bad MAC experiences/Rants

seriously email MAC. that kind of behavior isnt acceptable. this counter should be spoken to.

Re: MA Rudeness/Bad MAC experiences/Rants

I had been hunting down the HK keychain clip. I had found a list of random MAC stores and started calling them and explaining my situation to them and how I was wondering if they either had any of them left or would know where I could find it. All the MA's I spoke with were pretty nice although there were a few that were WONDERFUL and super helpful. One guy named Roger I think, from I think the Orlando store took the time to give me all the MAC Pro Store numbers.

I called the Chicago number and spoke to a MA there who was nice at first. But after she said she didn't have them...she just went on to say sorry, have a good day bye then click! Like she didn't even let me talk after that! I understand she may of been very busy and all but it wasn't as if I was asking her some ridiculous pointless question or was trying to waste her time.

Re: MA Rudeness/Bad MAC experiences/Rants

that's so shitty
i agree that you should at least email MAC with that issue

Re: MA Rudeness/Bad MAC experiences/Rants

Re: MA Rudeness/Bad MAC experiences/Rants

Perhaps it was because when you only buy one thing it hurts the MAs sales average. It's better if you buy at least 2 or 3 things, right?

I'm not an MA, but this is just what I've heard.

Re: MA Rudeness/Bad MAC experiences/Rants

i see the whole point about the sales average but if this is true it doesn't seem to be a justified reason for being rude
just a thought
it might be better for them but if she only came for blot powder she should be able to get it and go on about her business.

i mean, i know when i go to MAC i only go when i know i want a few things and not just one but everyone isn't like that

Re: MA Rudeness/Bad MAC experiences/Rants

a MAC SA is like any other SA in that regards.
Yes it could hurt her upts (units per transaction) and her ADS (average dollar sale) but on the whole, she has a goal to meet of x amount of dollars. 25$ vlot powder (or however much) would certainly help her achieve that.

Besides, when i worked retail i was never rude to a customer because they were buying one measly tank top or something. With an attitude like that you won't get return customers.

Re: MA Rudeness/Bad MAC experiences/Rants

I have a story. I was a the MAC counter at Macy's during March. I got no greeting whatsoever from the MA. Finally I had to hunt one down. I asked her if "Fashion Mews" was still available. She asked me in her broken English what "Fashion Mews" was. I was shocked. I told her it's the lavenderish lipstick from the Hello Kitty collection. She was like, "You mean cute-ter?" (She mispronounced Cute-ster.) I was like, "No, Fashion Mews." I even pointed at the sample that they had there. Finally she opened up the drawer and dug around and came back with a lipstick in her hand. I looked at the label on the box and it said "Cute-ster." I was sooo annoyed that she couldn't understand. Her English was horrible. I had to talk really slow and enunciate every word I was saying.

After that, she finally went back to the drawer and found "Fashion Mews" for me. I then asked her if the LE 226 brush was still available. I had seen it there a few weeks before at the same counter. She said that she'll check. A few minutes later, she comes back and says, "226? What brush is that? Eye or face?" I said, "it's the pointed crease brush that came out with the BBR collection (I said the whole collection name so she wouldn't get even more confused)." She went back, looked around, asked another MA. The other MA wasn't familiar with it either. They kept bringing me random eye brushes and asking "is it this one?" I was so fed up. I swear I knew more about MAC's released products than her. I don't get how she was hired.

Re: MA Rudeness/Bad MAC experiences/Rants

It doesn't matter how many items you purchase or if you even purchase anything at all. A SA's job is to be friendly and helpful no matter what you decide. That is their job to help you regardless.

I've been to the MAC counter at Macy's in downtown SF. I've always gotten good customer service there. I hope I never encounter the MA you dealt with!

Re: MA Rudeness/Bad MAC experiences/Rants

Yeah I never really got the whole "MA's give you bad attitude if you only buy one item". I'm sorry I'm hurting your sales average and all, but I'm not interested in purchasing more just to help you out with it. Sounds selfish, but if the MA is giving you bad service because you're not purchasing enough, they're being selfish as well. Maybe if you're nice to me I'll come back in a few weeks and buy an entire collection.

Re: MA Rudeness/Bad MAC experiences/Rants

That is soooooooo incredibly rude!! Wow. Does she not want to make any commission?

Re: MA Rudeness/Bad MAC experiences/Rants

I have to say I've put off going to MAC Pro store in NYC for awhile because I've heard of some poor reviews about the MUA's being intimidating or rude but I'm happy to report that I had a wonderful time there today. When I walked in the first person I approached had a bit of an attitude and when I told her what I was looking for, she called someone else over for me and what a delight she was. She walked around the store with me, showed me the magazines and computer room they had set up and was very nice about every question I asked her. So for anyone that was initially wary about the NYC pro store, definately don't be, I had a great time there!

Re: MA Rudeness/Bad MAC experiences/Rants

i would have been horribly irritated.....
i mean, i love the fact i can walk into MAC and say a color and they walk RIGHT TO IT, ya know? or say a brush number and it's not a question of "is it eyes or face" wtf??!! how are you still working here???!!!
i only go to two counters down here (s. fla) and i love the MA's at both but i swear if i ever encounter someone that just flat out doesn't know anything i will have no problem moving on to someone else for help or leaving. that kind of shit would piss me off and make me wanna go home and take nap....

Re: MA Rudeness/Bad MAC experiences/Rants

Wow I hope i never meet an MA that doesnt know anything because knowing me I would raise all kinds of hell. Thats why i order online

Re: MA Rudeness/Bad MAC experiences/Rants

this was about 5 years ago when I went to my first MAC counter. I bought a foundation, 3 eyeshadows and a lipglass. one of the MA's who was standing around doing nothing said outloud/rudely "why do you need SO much makeup?"

if only she could see my collection now

Re: MA Rudeness/Bad MAC experiences/Rants

^ Uh, what?! It's one thing to be snarky with your customer if they're irritating you, but quite another to take a jab at you for buying - TOO MUCH MAKEUP? Shouldn't she be happy that you're buying any makeup at all despite her horrible attitude, let alone "too much"? Not only was she completely rude, but also completely irrational.

Re: MA Rudeness/Bad MAC experiences/Rants

I wear more than that on my face every day. That was completely uncalled for.

Re: MA Rudeness/Bad MAC experiences/Rants

I'd have been soooo tempted to say back, "Maybe I don't. And maybe you don't need this sale," and then left and bought the stuff online.

I personally don't care for the MAC counter in my city (the only one in my city ) so I make hour long trek up to Denver to go to the MAC store there. The atmosphere at the counter here isn't nearly as nice as the MAC store in Denver - every MA at the Denver store has always been super nice and very helpful, and I love going up there! The nicer place to be is the one that gets my business.

Ever have a problem with a MAC MUA?

Well, today was the first time I did. I was on my way home from picking up something in a town which is 25 minutes away. I decided to stop at the MAC store at a mall I wont mention on my way back home. Its not the MAC store/counter that I usually go to but I have been there many times before. The MAC counter I usually go to is in MACY's at another mall closer to my house and all the MUA's know me and I know them. They wont think twice about spending as much time as I need with me picking out makeup because they know I spend my money there.
Now all of you know how the MAC stores are set up and when I went in to the store I knew exactly the eye shadows I wanted so I grabbed them off the shelf. There are no "behind the register" areas that I have ever known about and I have done this in this store before and also in others. Immediately, one of the MUA's came over to me and told me I couldnt do that and had to choose my shadows from the other side. Obviously this woman has no idea that I do know what I want and I dont need to look at the shadows "in better light" as she put it. She was rude and at that point I wanted to leave and go to the other store I frequent. After she finished with another customer she came over to me and continued with her know it all attitude about makeup like I was some novice. I told her I had over 30 or so shadows I wanted to depot and put into palattes. She jumped down my throat and told me that that couldnt be done and that I had to buy the special ones sold for that purpose of putting them in the palatte. She said they has magnets in them and the others didnt. I already knew this but I wanted to have them in palattes so I could see what I have when I do my makeup. She refused to sell me the palattes!! I was angry at this point so I bought a quad palatte and 4 shadows to travel with. She continued to push other products on me asking me if I wanted mascara or lipsticks, etc. This has NEVER happened to me in a MAC store or counter. I usually end up making friends with the MUA, laughing & joking with them the whole time. All of the MUA I have befriended always say they love when I come to buy because I know my product and I come prepared (unlike a lot of others they say) I thank this site for all the knowledge I have acquired to become so MAC savy. Anyway, now that I rambled on about this I want to know if anyone else has experienced an unfriendly or rude MUA?

Re: Ever have a problem with a MAC MUA?

I hear ya, I don;t go into my MAC counter anymore ever, cause every MA I deal with there is so rude to me. There's a similar thread to this here ^_^

Re: Ever have a problem with a MAC MUA?

that's such a shame that you didn't have a great experiance at the store. i've been very lucky and no matter what mac store i have been to in the uk and us i have always got treated really well and felt like my money was well spent. lets hope that this was a one off that happened to you. maybe the MA was new and didn't understand that some people like to depot... or maybe she'd had a really bad day. doesn't excuse the behaviour but don't let it put you off! at least at your normal store the people are all lovely.

Re: Ever have a problem with a MAC MUA?

which counter do you find them rude?

Re: Ever have a problem with a MAC MUA?

Awww that's horrible! What's wrong with some people?!

Re: Ever have a problem with a MAC MUA?

Thanks guys. NOTHING will ever stop me from buying MAC! This was the only time I have ever been treated rudely by a MUA. Tahti, I am sorry you dont even go to your MAC counter because you have been treated badly in the past. I only wish I could remember her name because then I would send off an e-mail to MAC. Maybe I will with the store name and a description of her. Thinking about it I should have just asked for the palettes and not told her what I was going to do with my shadows! Oh well!

Re: Ever have a problem with a MAC MUA?

The Cork counter! ;O There's only one counter in all of Finland, and I had always received fantastic friendly service there, and I've been to two counters in Ireland - Cork and Dublin - and I've found both of them to be snooty and discourteous to me ;/ mostly they just ignore me..

Amusingly enough though, when I do get service they always give me the wrong stuff/try and convince me of things I don't want lol. Example ;
'Can you get me Ruby Woo?' 'Okay *hands me MAC Red*'
'No, I don't want Hue, Glazes don't show up on my lips, they're too pigmented.' 'Okay, try Pervette then maybe?'
'I want a light pinkish blush, something that keeps me looking pale and untanned.' 'Ummm no you're too pale you have to darken your complexion. *hands me bronzer*'
all I can do is LOL xDD

Re: Ever have a problem with a MAC MUA?

ive never been to the one in cork, but i've been to the counters in galway, brown thomas on grafton street and the counter in dundrum... in galway they were nice and helpful but in both of the dublin counters theyve been really snobby and and unhelpful! its disappointing

Re: Ever have a problem with a MAC MUA?

Bah I know ;/ Maybe it's not really to do with MAC as such though, as I've found most of the employees in BT are rude. I should make a trip up to Galway ;D not only do I hear there's a good party scene, but they have nice MAC MA's! xD

Re: MA Rudeness/Bad MAC experiences/Rants

It's a shame there is this feeling coming from customers that mac ma's are so snooty. I think that alot of people find it quite intimidating going into a mac store full of fully made up mac artists. I know before i worked for mac I felt a little outnumbered when I went into a mac shop! But honestly if you get talking us we don't bite! I think that part of our image (which needs to look strong) can create this idea that we are full of ourselves. It's also a real shame to see so many people having bad experiences. I mean that one about yelling at a customer! That is just appalling! I can't imagine witnessing it! You'd just be in shock! I try to be as friendly as possible to everyone and super helpful. Is there a thread for any good customer service at mac? I feel like i need a little mac staff pick me up after reading this! x

Re: MA Rudeness/Bad MAC experiences/Rants

^ You know what love, the people who are upset are the first to speak. I am so content with the ladies at my MAC store, and I know a lot of others are as well. The store I go to is just a DREAM and I am actually good friends with a lot of the women there! They are fantastic, strong, smart women. I actually wrote head office a full page letter telling them how amazing these staff were. MAC has a great staff overall, but theres always bound to be bad apples. That doesn't mean that everyone is rotten Don't feel bad, be proud of your company.

Re: MA Rudeness/Bad MAC experiences/Rants

For the most part, my experiences at MAC counters have not been good. The MA's I've encountered are rude and act like they cant give you the time of day. I'm sure there is wonderful artists out there but I've yet to come across one.

So what do i do? i research what i need/want and go in with a list ready to go