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MAC RAVES - Great MA/Counter/Online Experiences - Page 7

post #181 of 334
4/11/07 at 11:43pm

Re: MACCosmetics.com Customer Service Rocks!!

MAC is awesome! I really appreciate when a company is good to its customers.
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post #182 of 334
4/12/07 at 10:35am

Re: MACCosmetics.com Customer Service Rocks!!

thats so nice!great!!!!!!!!!!
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post #183 of 334
4/12/07 at 10:37am

Re: MACCosmetics.com Customer Service Rocks!!

wow, that's was really nice!!
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post #184 of 334
4/12/07 at 1:53pm

Re: MACCosmetics.com Customer Service Rocks!!

It's great when you get such great service! Kudos for MAC!!!
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post #185 of 334
6/27/07 at 2:32pm

Kudos to MAC's CS

I ordered a 228 brush and Love Nectar last week and anxiously awaited their arrival. UPS said they delivered the package to my address on Monday, but I didn't get it. It wasn't there!

So, I emailed MAC's customer service, and they said they will investigate. In the mean time, they're re-shipping my order to me 2nd day air, no additional cost, no questions asked.

I thought that was pretty awesome.
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post #186 of 334
6/27/07 at 3:20pm

Re: Kudos to MAC's CS

8) Oooh that is nice!
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post #187 of 334
6/27/07 at 3:26pm

Re: Kudos to MAC's CS

thats great! MAC CS are by far the best that i have ever had the pleasure of dealing with.
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post #188 of 334
6/27/07 at 5:56pm

Re: Kudos to MAC's CS

thats great =) i wish it was the same internationally tho!
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post #189 of 334
6/27/07 at 9:10pm

Re: Kudos to MAC's CS

they were great to me too, i order a barbie BP and it was popping out of the case so i called them and i got a new one two days later~!
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post #190 of 334
6/27/07 at 10:30pm

Re: Kudos to MAC's CS

i am so happy for you. good service from your favourite brand is a wonderful thing which makes you love the brand even more however, i emailed mac CS about the shop manager's rude behavior about my mom's press discount it has been 2 weeks and they still didnt return. i was hoping at least for a response from such a big name as mac. mac staff is really going downwards in turkey. i often leave the shop pissed off. we receive collection at least 3 months later than US. guess mac doesnt really control overseas shops
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post #191 of 334
6/28/07 at 5:18pm

Re: Kudos to MAC's CS

This is only my second MAC purchase. I've never even been to a counter. :/

Did you try sending another email? Maybe it got caught in a SPAM filter or something?
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post #192 of 334
6/28/07 at 6:08pm

Re: Kudos to MAC's CS

Ooh, you lucky thing!

The same kind of thing happened to me once (not sure of the exact details anymore because it was like 2 years ago)...I ended up getting a 150 brush for free (now I have 2, lol)!
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post #193 of 334
6/30/07 at 11:55am

This is why I love MAC!

MAC has such excellent customer service, whether I was at a store, counter or even online. I'll tell you why. In the summer of '06, I bought my first set of Shadesticks, Beige-ing (my HG eyeshadow base, couldn't live without it!) and Shimmersand. Beige-ing only lasted me a couple of months and I repurchased a tube back in November at the MAC store I visit.
Well, after a few weeks of use, it broke in half and I was so sad I just continued to use it, even if it was a pain in the ass and I even repurchased my third Beige-ing tube this past Valentine's Day. I just opened it a month ago and after a few days, it broke as well! I didn't know what was up, so I emailed MAC not long after just to tell them what had happened and just to see if others had the same issue.
Well whaddya know, last week, I got a replacement stick of Beige-ing as well as a letter in the mail from a MAC customer service rep, apologizing to me about my luck with the Shadesticks and thanking me for my comments.
So, this is why I love MAC. Because they have such great customer service and how they welcome feedback and I always receive a speedy reply anytime I've had to talk to customer service. They have such excellent comittment to their customers!

Just wanted to share
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post #194 of 334
6/30/07 at 3:23pm

Re: This is why I love MAC!

that's awesome! there isn't many companies like mac! i'm glad you got another beige-ing shadestick. it's also my hg base!
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post #195 of 334
7/3/07 at 1:48am

Re: This is why I love MAC!

happy that you have such a great experiance with employees!.
ugh the employees at the MAC counter i go to are such snobs. i live in L.A but ive gone to the one in Las Vegas at the fashion show and those girls are lovely. i would much rather go there!
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post #196 of 334
7/8/07 at 1:48am

MAC Customer Service!

I sent an e-mail to MAC with positive feedback regarding my favourite MA and they're sending me a free gift in the mail! Does this happen everytime someone sends in nice feedback?
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post #197 of 334
7/8/07 at 11:01am

Re: MAC Customer Service!

No. I've sent feedback before and never got a response.
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post #198 of 334
8/4/07 at 2:26am

Great MAC Pro Experience

I was quite surprised when i walked into the mac store (which was a pro store by the way, which i was amazed by hehe), to be greeted happily, and actually asked every five minutes if i had a question to be answered. and i did. normally i felt all queasy and nervous in a mac store, but this time it was really nice, the lady was helpful and she even helped us to figure out if we had enough money left on our bart tickets XD, but it was just a really great experience and it makes me less scared to go into a mac store now. because, usually i get bad experiences. and the eyeshadows i pressed were a great hit, and hilaraiously the purple one that i pressed ended up looking like trax. i dont know if the color that it came out on your eye was the same but all i know was that in the pot it looked pretty much the same.
we bought huge false lashes for my dancer friend :] but im very satisfied.
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post #199 of 334
8/4/07 at 3:05am

Re: Great MAC Pro Experience

That's great. You should definetly write about your experience on maccosmetics.com. They usually send you something free for writing in plus it's a great thing for the MUA to get a compliment. All our managers see that, including our regionals, and even the VP of MAC reads them. Hell even just copy and paste what you wrote here and send it through the MAC website.
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post #200 of 334
8/4/07 at 3:25am

Re: Great MAC Pro Experience

Quote:
Originally Posted by kk-skinny View Post
normally i felt all queasy and nervous in a mac store, but this time it was really nice.
It's just a shop, why get nervous about it?
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post #201 of 334
8/4/07 at 3:40am

Re: Great MAC Pro Experience

Quote:
Originally Posted by lara View Post
It's just a shop, why get nervous about it?

i dont know, i just get nervous about things like that, like ill be afraid ill mess something up or i dont know. i shouldnt be nervous but i just get that way.
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post #202 of 334
8/4/07 at 3:41am

Re: Great MAC Pro Experience

Quote:
Originally Posted by amoona View Post
That's great. You should definetly write about your experience on maccosmetics.com. They usually send you something free for writing in plus it's a great thing for the MUA to get a compliment. All our managers see that, including our regionals, and even the VP of MAC reads them. Hell even just copy and paste what you wrote here and send it through the MAC website.


i was thinking about doing that.
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post #203 of 334
8/4/07 at 8:17am

Re: Great MAC Pro Experience

Quote:
Originally Posted by lara View Post
It's just a shop, why get nervous about it?
Sounds like she's had some not-so-nice treatment in the past. I suppose if I were at all socially anxious and then routinely got treated like crap, I'd be nervous, too.

kk-skinny: Thanks for giving your report of a nice experience! I'm sorry that some MAs make MAC seem intimidating. I know a lot of my customers get overwhelmed by all of the colors and the fact that they don't know what half of the products even do! I'm really glad the MAs there helped your visit be extra-successful.
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post #204 of 334
8/4/07 at 2:35pm

Re: Great MAC Pro Experience

yeah, they are kind of intimidating sometimes, and thank you :]
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post #205 of 334
8/4/07 at 2:48pm

Re: Great MAC Pro Experience

Quote:
Originally Posted by amoona View Post
That's great. You should definetly write about your experience on maccosmetics.com. They usually send you something free for writing in plus it's a great thing for the MUA to get a compliment. All our managers see that, including our regionals, and even the VP of MAC reads them. Hell even just copy and paste what you wrote here and send it through the MAC website.
PBI, do you email it to someone or is there a page for customer experiences or something? I only ask because a MUA spent a hella long time with me last nite trying to color match me; I bought everything she recommended and today I was in a parade. I was on a float for 4 hours in the beating hot sun and there were newspaper and television cameras everywhere, and my foundation stayed perfectly. I know it's because that poor MUA tried like 5 different things on me last nite until she was satisfied I had something that worked. I wish I had gotten her name.
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post #206 of 334
8/4/07 at 5:55pm

Re: Great MAC Pro Experience

Quote:
Originally Posted by thewickedstyle View Post
PBI, do you email it to someone or is there a page for customer experiences or something? I only ask because a MUA spent a hella long time with me last nite trying to color match me; I bought everything she recommended and today I was in a parade. I was on a float for 4 hours in the beating hot sun and there were newspaper and television cameras everywhere, and my foundation stayed perfectly. I know it's because that poor MUA tried like 5 different things on me last nite until she was satisfied I had something that worked. I wish I had gotten her name.

http://www.maccosmetics.com/customerservice/email.tmpl


sort of. you just email them about your experience. theres a drop down list that has options, and you can click my service at a MAC counter.
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post #207 of 334
4/28/08 at 4:04pm

Had the best experience with MAC CS

The coolest thing happened today!I had emailed MAC customer service about a month ago about the fact that I was disappointed that my counter would not be receiving some of their Heatherette shipment due to a lost shipment.After that I kinda just forgot about it and then 2 and a half weeks ago I got an email from them apologizing and telling me that I can call them.Then I got another one apologizing and saying that they would be sending me free gift!!I was like well that's cool I wasn't expecting that.So today in the mail I got a package from MAC and inside was Electric Coral pigment,I was so shocked at this and so happy I almost screamed.I had sent them a seperate email commenting that I wish that electric coral would be put in a collection,but I never imagined this!I wrote MAC an email just a little while ago thanking them for this.I also just wanted to say that MAC does pay attention to emails and they have the BEST customer service ever.Sorry for such a long post but I just wanted to share this.
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post #208 of 334
4/28/08 at 4:11pm

Re: Had the best experience with MAC CS

Wow! Lucky you It's great to hear that they actually read their e-mails and do something about them.
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post #209 of 334
4/28/08 at 4:12pm

Re: Had the best experience with MAC CS

OMGGGG!! That is so awesome!! I'm in love with how versatile electric coral is! I don't think my sample is going to last me, so I'll be needing to get a f/s one.
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post #210 of 334
4/28/08 at 4:22pm

Re: Had the best experience with MAC CS

Omg, you're so lucky! :]
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