Inglot Cosmetics - European/Polish brand - Page 22

I so wish they'd open up a store or even a counter in the Mall of America here in MN. It still astounds me how they are focusing on the two coasts yet have completely seemed to ignore the Midwest. I know I'd be making purchases more often if I could just drop in and buy one or two at a time rather than having to wait until I can place a large order...
 

I want a biiig Inglot store in the DALLAS area!
I probably couldn't go, myself, on account of my disability, but I have friends whom I could send on "reconnaissance missions."

I don't think that's uneasonble; Dallas is a big city, and shopping is a major form of entertainment.
Inglot, what are you waiting for?
A new shopping center went in just down the street from me. There's space available, and it's convenient to three major interstates, and is close to an affluent suburb.

Everyone, INGLOT has 20% off their site until 8/20 - use code 'BIRTHDAY' to receive the discount. The large eye shadows are not part of the coupon offer, but they are on sale for $7.20.  I just ordered some of the 'new' shadow colors, a few of the lip paints, and some more lipsticks.  I can't wait to get everything!!!

Edited by Shypo - 8/13/12 at 5:32am

Girl you just opened up a can of worms!!!!! I have a huge list of colors that i wanted to get and most of them came from a list you posted sometime last year I believe!!! I have quite a bit of INGLOT and this is just another opportunity to get some more! lol! Off to make a purchase!!!

Inglot arrived in South Africa late last year and since then has opened up a few stores, I have access to 2 stores easily yay I picked up a few things from them a while ago including a 2 pan palette and a 5 pan palette. Also got a matte black pigment which I love and adore so much, use it all the time. Also I have the 30T eyeliner brush which works amazingly well with my Mac Blacktrack fluidline. Love Inglot, have a huge list of things to still get from them

 

   I do what I can!    Timing is everything, eh?  I hope you get everything you're looking for - I managed to find some more glosses I had to have.  I might even post a haul pic!  Let us know what you plan to get!! 

YES we are getting a Inglot store in Eindhoven! Now I will have a Mac counter and an Inglot store really close to me I guess that means danger for my wallet!

My sister is going to die when she hears this. They are putting one in Eindhoven and they already have one in Curacao but she can't get her hands on INGLOT in Atlanta,GA?

Has anyone had any problems with the promo code BIRTHDAY at checkout? I had that problem a few times when I tried to place an order and somehow it pops up and says "Promo code not found".

^^^I only used the code in store.  I went to the Inglot at Fashion Island in Southern California and was able to use it there.  Initially they were not going to give me the discount.  Then I said ok I will just go home and order all of this online using the code, so they caved.  So it worked in the store.  Plus they seemed to know that it was still a valid discount code for online purchases.

 

Love all of the shadows that I purchased BTW.  They are uber pigmented and last forever.  I dare say that they may be of a better quality than some of my favorite MAC shadows.

^Awesome! That is true that their matte eyeshadows can surpass MAC's matte eyeshadows.

I'm still awaiting my 2 orders.........I don't recall it taking this long before.  Plus, I don't have any tracking information, or shipment confirmation. 

Does the 40% discount on round shadows apply for all the inglot free standing stores?

^^^It applied in my local freestanding store.

^ thank you! Shall be going to inglot next week then! Do you just ask for the discount or is it already applied? Your post about them not honoring the birthday code in store has me a little apprehensive.

There was a sign promoting the discount next to the products in the store that I went to. (The discount for the round shadows and not the 20% birthday discount)

 

They did end up honoring the "birthday" code for me eventually.  The manager actually admitted to me that she initially said no b/c there were several other customers in the store.  None of them had asked about the code, and she didn't want to give the discount to everyone.  Rather shifty if you ask me.

 Same here! I'm waiting for my order to be shipped and do hope I get an e-mail about my order being shipped soon.

 

Likewise here ladies. I'm going to give them the benefit of the doubt because I'm sure they were slammed with orders because of the 40% and the 20% promotion. However when I get back from vacation I'm following up.

^^^  I'm hoping something gets delivered today.  When I have ordered from them in the past, I have received everything within 4-5 days' time.  But I think you are right - they got slammed with the discount promotion.  I think it's crazy, too, that they didn't want to give the discount to everyone in the store - that's just weird.  I have found that there is very little communication with employees - I think half the time they do their own thing.  Corporate certainly isn't very good at making sure the staff are up to speed on things.

 

Continuing to wait.....if I don't get my packages by tomorrow, I'm going to call to see what the story is.

I tried to use that BIRTHDAY code online too GlamQueen and it wouldn't accept it.  I used it within the terms of the online coupon.  I have now written them TWICE about the code not working in hopes they would send me a new code to use for the $260+ order waiting in my cart that took almost 2 hours to gather... STILL NO RESPONSE!!  Guess me and Inglot are not meant to be!  UGH!!

I heard *that!*
I placed a small order on August 12, it's been authorized, and the charge applied to my credit card, but it's stiiiiiill not showing up as "shipped."
However, I'd forgotten aout the sale. They probably *are* swamped.
It would have been polite, though, if they'd indicated that "Due to an unusually high volume of sales during our current promotion, there may be delays in shipment."
As it is, I'm hoping that 1) My order will ship soon and 2) Inglot includes another 20% off coupon in my package.
 

 

I agree.  While I am happy with the quality of the products that I purchased, the manager's attitude "turned me off."   Plus hearing about everyone's issues with the online customer service is dissapointing.   I am not planning on another Inglot purchase in the near future.

I received my orders today, but the first one (the *big* one) is missing about half of the products I ordered.  There is a letter included in the box that says there are items in my order on back order, and that I am to contact them to let them know if I want to wait for them, or have the charges removed from my card.  I opted to wait for them, but yeesh, it's literally almost HALF of my order!!!  I haven't checked the second one yet - I hate to think what that one will be missing.......

 

I do love their products, and for the price, I guess I have to put up with some , but seriously, they really need to get their act together!

 

I think the BIRTHDAY code was only valid until 8/20.

 

Update:  the second order is missing products too, so off I go to send another email. 

Edited by Shypo - 8/23/12 at 1:19pm

I, too, have become very ambivalent about Inglot.
They don't test on animals, and their products are wooonderful, but their customer service STINKS!

If they would do the following, they'd rule my cosmetics world, for sure:

• Improve the quality/accuracy of their online "swatches"
• Ship orders promptly
• Offer occasional "free shipping on any order" promotions
• Ship orders promptly
• Make their website easier to navigate
• Ship orders promptly
• Ship orders promptly
• Have a human answer the bloomin' phone
• Ship orders promptly

Their online troubles are a massive reason why I've not ordered anything from Inglot. They really do need a dedicated online team.

 Yep! That's what happened to me also when I tried to use BIRTHDAY for the promo code before it ended on Monday and I do hope you do get a response from Inglot soon. I think they are still responding to the massive e-mails from the ones that were not able to use the code to get 20% off.

 

I will have to wait patiently for my order to come so I will be checking up on my order status.

That's true.  It expired at 2:30am EST on 8/20.  I tried to use it between 12am-1:30am EST on that day.... and the code wouldn't work!  BLAH!

 

Hope they get your order sorted out...  Starting to make me question ordering from them at all!

Edited by PixieDancer - 8/24/12 at 7:47am

I haven't heard anything either. I'm now wondering if it's a good thing that I wasn't able to order. I wish I could just buy Inglot from a store, but there isn't one near me. I also find it odd that they mark items as Sold Out or on back order. I would hate to get my items and then be surprised that half of my order is missing.

Ok so I got a part of my order today. I ordered 7 colors and only received two. I never got a shipping notice. Inside was note that said the other three colors are on backorder and I have the choice to wait for them or ask for a refund. I'm guessing the other ladies that are waiting out their orders will shortly get similar responses.

I'm wondering, do the 5 backordered colors you picked show up as out of stock on Inglot's website?