Bad Customers! - Page 20

Originally Posted by Kim.

Since they have testers I thought they could use them for that after they sanitized or did whatever to the returned product.

The other day I went into the Bay to take a look at the MAC counter and I went there and didn't really see what I was looking for and I was just looking at all the stuff so overwhelmed and then there was this lady and her friend or mom (I'm not sure) who was getting her makeup done and the lady not doing anything was freaking out because the mall was testing the fire bells or something and they kept going on and off (it was pretty loud). The MUA who was doing the ladies makeup had to stop and try and calm the other lady down and they were asking her if she wanted a coffee and to make small talk with her but this lady would not shut up she just kept freaking out over how loud the bells were. I walked away and went to look at other stuff but I felt so bad for the MUA because she was trying and the lady was being ridiculous.

Originally Posted by s0_fam0us

I worked in Customer Service for an insurance company too (call center), and people were even worse over the phone. I think it's easier to be rude to people when you don't see them standing in front of you.

Originally Posted by mello

oooh god Lancome GWP.
Working at that counter has honestly made me realize just how damn cheap everyone is.
Okay so I just gave you a free gift along with a tote bag, and you have the nerve to ask me for several samples? Really?

And the other day a lady came in and bought an eye cream ($75) and a waterproof liner. I gave her a gift and a tote, and then she stood there and demanded that I give her another gift, because she has three daughters and needs to give them to them, and she spent quite a bit of money etc etc blah blah blah.
REALLY? DO I CARE? We have customers who drop 300$ and don't even ask for two gifts. It's your choice to buy from our line, it SAYS 1 PER CUSTOMER on every single freaking poster, it's not my problem you have three daughters and you spent OMG 103$ at our counter. Good for you. I'm 17 years old and I spend more money at counters than you, and never am I stingy about it.
Plus, I would be pretty pissed if I was one of her kids and I ended up with the tote bag while the others got makeup in theirs. What a shitty gift.

Originally Posted by shorty

One that never fails to get me cracking up in laughter at work -

Our appointment diary is FULL every single saturday, usually booked weeks in advance, our counter is quite renowned for of of the busiest appointment diaries in our region, obviously customers dont realise this but, SO often we get the phone call

customer - Hi im just wondering if i can book in to get my make up done on saturday?
MAC - we're fully booked for saturday Im afraid
customer - Oh... is there nothing around 6pm?
MAC - No sorry its fully booked all day
customer - so you dont even have anything in the morning?
MAC - no, sorry, people book them weeks in advance
customer - (always goes quiet for a few seconds)... so theres nothing?

ERRR NO!!are you not listening!?

honestly this happens every week its crazy, its like people think we are lying or that we cant actually read a diary properly its hilarious!

Originally Posted by mello

oooh god Lancome GWP.
Working at that counter has honestly made me realize just how damn cheap everyone is.
Okay so I just gave you a free gift along with a tote bag, and you have the nerve to ask me for several samples? Really?

And the other day a lady came in and bought an eye cream ($75) and a waterproof liner. I gave her a gift and a tote, and then she stood there and demanded that I give her another gift, because she has three daughters and needs to give them to them, and she spent quite a bit of money etc etc blah blah blah.
REALLY? DO I CARE? We have customers who drop 300$ and don't even ask for two gifts. It's your choice to buy from our line, it SAYS 1 PER CUSTOMER on every single freaking poster, it's not my problem you have three daughters and you spent OMG 103$ at our counter. Good for you. I'm 17 years old and I spend more money at counters than you, and never am I stingy about it.
Plus, I would be pretty pissed if I was one of her kids and I ended up with the tote bag while the others got makeup in theirs. What a shitty gift.

Originally Posted by effboysinthebut

Second biggest would have to be when you get someone in a chair and they have friends and family all around and theres one person who feels they know way more than you and you're a complete idiot. I can't tell you how many times I've had people tell me I'm doing it all wrong, then when I asked them a question they say "You're supposed to be the professional." Ok, so if I'm supposed to be the professional and you don't want to aid me in understanding what it is that you want, than stop interupting me to tell me I'm doing it wrong.

Originally Posted by effboysinthebut

My BIGGEST pet peeve is when the counter/store is loaded with people we're all busy, people are waiting in line etc and you have that one person that always thinks they're better than to wait in line. News flash. If the person I have right now had to wait 10 minutes, than you do too. I'll never get why people think they're the only people in the world.

Second biggest would have to be when you get someone in a chair and they have friends and family all around and theres one person who feels they know way more than you and you're a complete idiot. I can't tell you how many times I've had people tell me I'm doing it all wrong, then when I asked them a question they say "You're supposed to be the professional." Ok, so if I'm supposed to be the professional and you don't want to aid me in understanding what it is that you want, than stop interupting me to tell me I'm doing it wrong.

If it weren't for our sweet customers I would go crazy sometimes.

Originally Posted by amoona

OMG one of my biggest peeves! Whenever someone tries to return something we go through the usualy questioning

Me - "Was there something wrong with the product?"
Custy - "No I just didn't like it."
Me - "Well did you try on the product before you purchased it."
Custy - "No I tried it on at home."
Me - "If you tried it on before you purchased it then you wouldn't have to waste your time coming all the way back here to return it. That's why we have all these testers and why we're all make-up artists and not sales associates, so we can help you."

Originally Posted by doll.face

I have to disagree with that. A lot of the times I'd much rather try something on at home rather than in the store. I would never want to try on a lip product that was a tester, that's just me.

Originally Posted by CantAffordMAC

wow these stories are crazy.

I work as a shampoo girl in a salon and have had some rude things happen to me. Like the one client who thinks she owns the salon. I was cleaning up around her while her touch-up was on her head, and I was picking up the bowl that her color was in.She stopped me and said "Oh no, don't take that. I use the brush to scratch my scalp, I get itchy. So you're not allowed to take that away while I'm still here." I laughed about it but she was totally serious.

Same client, a month later: I washed her hair and was drying it off with a towel. Well apparently I was too rough and pulled a bit of her hair. So she said "ouch" and I apologized a lot. Then she was leaving, and she gave my tip to my boss. My boss told me "Oh this is from carol, she said she would've given you $5 if you didn't pull her hair." Excuse me, bitch? If thats the case wash your own damn hair, and next time don't bother tipping me. I don't need your money.

SAME client, just a couple weeks ago: I'm vacuuming and I get to the doorway of the room she's in. I see her out of the corner of my eye so I stop the vacuum. She says "oh its so LOUD!" I said "Oh, sorry." She said "Its okay just wait until I leave." And I replied, "haha, I'll be done soon." and continued to vacuum. Someone needs to tell this lady that she doesn't run shit.

Another client was complaining about her hair the whole morning. I washed her, she got cut and blow dried, and was looking at her color in the mirror to make sure it was "right" (nevermind the fact that she's been friends with the stylist for years and years, and the stylist is the best colorist I've met) So I looked at her and said "wow it looks great, I like it a lot" To which she replies "sorry to tell you hun, but you don't count."........ I don't count? Well then bitch, you and that other client can wash your damn hair together because I doubt I'll be doing it again.

I hate how clients have a problem with you but won't just tell you, they have to run to their boss. If I did something to hurt you, why would you just sit there and take the pain? Don't you think it'd be a lot smarter to tell me that I'm hurting you instead of running to my boss and telling her bad things about me?

I hate people.

Originally Posted by DirtyPlum

Its fine that ppl may not want to try lipstick testers on their lips but I think ppl can get a pretty good idea of the colour on the back of their hand or fingertip. If theyre still REALLY unsure then MAC have alcohol around to clean/sanitize and de-germ the lipsticks so they can be tried on the lips.

I think if retailers can make every effort to ensure full, clean testers (our lipsticks are cleaned daily) and also sanitising materials are available, the customer should compromise and try before buy - it keeps us all happy and means cust. doesnt come back for return and mac makes the sale and doesnt lose that product.

With clothes / shoes - yeah sometimes I will try at home when I dont have time to stand in fitting room queues but with cosmetics its instantaneous so why not.

Originally Posted by Beauty Mark

I don't work at a counter, but it annoyed me today when these two girls cut in line in front of me and then stood there, looking at me and giggling while talking in some foreign language (something East European is all I could tell from the accent).

Originally Posted by lara

Yeah, customers are getting really physical lately. In the last few months it's gone from people walking right up behind me when I'm engaged with someone else and shouting at me for product/directions/whatever, to people grabbing my arm or shirt and trying to spin me around.

That and customers are getting really verbally abusive. I've lost count of how many times I've been called a bitch/cunt/whore/whatever because I don't have a brand you're after, I'm not sure where shops A, B and C are in the shopping complex, something is out of stock, I don't speak Indian/Chinese/Korean/Arabic, etc etc etc.

We're not your punching bags, please.

Originally Posted by doll.face

That's one thing I would NEVER tolerate. If someone put a hand on me, I'd politely tell them not to. That's WRONG. You can't just put your hands on someone else like that!

If people start to get verbal, I'd ask them to please calm down or else I can't help them. I just started a new job in customer service so I'm sure, eventually, I'll get some bananas customer. It's true though. How are we supposed to help you if you're name calling?