Re: Bad Customers!
Originally Posted by Nyla2120
I'm so sick of people who don't take care of their skin, coming to the counter & saying "I want my skin to look like yours!" and then when it doesn't, they become rude & accuse me of not wearing MAC. For example....The other day a lady comes in & says she wants a foundation that will make her skin look like mine. She is older & has clearly been a sun worshipper for many years. I apply moisturizer, primer, foundation, concealer & a light dusting of powder to set it. I think everything looks really nice & I hand her the mirror. She goes "It's not all nice & smooth like yours!" I explain to her that foundation can cover discoloration, but it can't cover texture. She goes "You probably aren't wearing MAC foundation & that's why yours looks so good! I bet your skin isn't so perfect without make-up!" Now she was just being rude & abusive. I explain that yes I am wearing MAC & my skin without make-up is actually pretty good because I take very good care of it. She goes "Well, I guess you are just blessed then!" Needless to say she continued being rude, but she still bought everything I put on her & left with barely a thank you. This is something I deal with almost every day though. Sometimes people really have unrealistic expectations when they come to the counter & then when things don't turn out how they imagined they want to blame the MA. A middle aged Woman who has smoked, baked in the sun & only God knows what else can't come to a make-up counter & expect to leave with her skin looking like the 27 year old MA who works there. It's just not gonna happen!
This is exactly true. I have dealt with the same situation verbatim.
Also I had an experience where a customer was the rudest!
She was passing by my counter and of course I greeted her and she immediately told me how nice my skin is. I said thank you and she said, " No I'm talking about ur color." She was an old white lady. I replied, " Well ur skin tone is pretty also." She turned around touched my hand my whispered, "See ur not TOO DARK, ur just LIGHT enough."
I was in the middle of a "When Keeping it Real Goes Wrong" moment (if u have ever seen Dave Chappelle). Do I curse her out? In the moment I just smiled. She walked away with a smile cause she thought she really gave me a compliment. And I walked away still gainfully employed.