Bad Customers! - Page 23

Originally Posted by Hikari

am i a bad customer if i ask quite a lot of questions? it was my first time purchasing MAC products today (i had a list of what i wanted to buy in mind already so i was only there for like 10mins max?) and i asked some brush questions, and if she thought the foundation she just applied on me matched my skin, etc.

she didn't seem to be enthusiastic or happy, whilst some of the other make up artists were full of smiles. she seemed like she was taken off counter or something just to help me coz there was a long queue.. not sure i hope i didn't do anything wrong..

Originally Posted by Nyla2120

I'm so sick of people who don't take care of their skin, coming to the counter & saying "I want my skin to look like yours!" and then when it doesn't, they become rude & accuse me of not wearing MAC. For example....The other day a lady comes in & says she wants a foundation that will make her skin look like mine. She is older & has clearly been a sun worshipper for many years. I apply moisturizer, primer, foundation, concealer & a light dusting of powder to set it. I think everything looks really nice & I hand her the mirror. She goes "It's not all nice & smooth like yours!" I explain to her that foundation can cover discoloration, but it can't cover texture. She goes "You probably aren't wearing MAC foundation & that's why yours looks so good! I bet your skin isn't so perfect without make-up!" Now she was just being rude & abusive. I explain that yes I am wearing MAC & my skin without make-up is actually pretty good because I take very good care of it. She goes "Well, I guess you are just blessed then!" Needless to say she continued being rude, but she still bought everything I put on her & left with barely a thank you. This is something I deal with almost every day though. Sometimes people really have unrealistic expectations when they come to the counter & then when things don't turn out how they imagined they want to blame the MA. A middle aged Woman who has smoked, baked in the sun & only God knows what else can't come to a make-up counter & expect to leave with her skin looking like the 27 year old MA who works there. It's just not gonna happen!

Originally Posted by BloopBloop

At least you guys dont get the homeless and drunkards =[

Originally Posted by calbear

oh but we do!!!!!!! my favorite was the meth addict who was tweaking big time (scratching/ twitching/ stumbling, the whole nine) but wanted a makeover. we were about to start til her imaginery cell phone rang and she had to leave.

Originally Posted by smith130

This is exactly true. I have dealt with the same situation verbatim.

Also I had an experience where a customer was the rudest!

She was passing by my counter and of course I greeted her and she immediately told me how nice my skin is. I said thank you and she said, " No I'm talking about ur color." She was an old white lady. I replied, " Well ur skin tone is pretty also." She turned around touched my hand my whispered, "See ur not TOO DARK, ur just LIGHT enough."

I was in the middle of a "When Keeping it Real Goes Wrong" moment (if u have ever seen Dave Chappelle). Do I curse her out? In the moment I just smiled. She walked away with a smile cause she thought she really gave me a compliment. And I walked away still gainfully employed.

Originally Posted by calbear

oh but we do!!!!!!! my favorite was the meth addict who was tweaking big time (scratching/ twitching/ stumbling, the whole nine) but wanted a makeover. we were about to start til her imaginery cell phone rang and she had to leave.

Originally Posted by calbear

oh but we do!!!!!!! my favorite was the meth addict who was tweaking big time (scratching/ twitching/ stumbling, the whole nine) but wanted a makeover. we were about to start til her imaginery cell phone rang and she had to leave.

Originally Posted by smith130

This is exactly true. I have dealt with the same situation verbatim.

Also I had an experience where a customer was the rudest!

She was passing by my counter and of course I greeted her and she immediately told me how nice my skin is. I said thank you and she said, " No I'm talking about ur color." She was an old white lady. I replied, " Well ur skin tone is pretty also." She turned around touched my hand my whispered, "See ur not TOO DARK, ur just LIGHT enough."

I was in the middle of a "When Keeping it Real Goes Wrong" moment (if u have ever seen Dave Chappelle). Do I curse her out? In the moment I just smiled. She walked away with a smile cause she thought she really gave me a compliment. And I walked away still gainfully employed.

Originally Posted by ductapemyheartt

I swear, every time one of my coworkers goes on lunch and I am left alone, the crazies come out! I am cursed.

How about this lady who is reeking of marijuana walks up to the counter demanding a smoke grey lipstick?

Originally Posted by lainz

OMG! i had this lady come to me asking me for a gray lipstick too!!! she said she used to wear one that was shiny and almost a gunmetal gray...by mac...did mac ever make one of those? weird...

Originally Posted by KristyVictoria

Yes, and it was called Jet. I had a tube. Too bad you guys don't make it anymore, I loved it.

Just because we want grey lipstick doesn't make us bad customers!!!

I have almost 4 tubes of that stuff.

Originally Posted by lainz

nooope...not at all! i thought it was funny someone brought up gray lipstick the same day my lady did. do you have pictures of this color? i'm intrigued.

Originally Posted by rabideloise

Okay, I'm pointing everyone to a fabulous website:

Not Always Right | Funny & Stupid Customer Quotes

This site makes me laugh so hard. The stupidity is amazing!

Originally Posted by KristyVictoria

I don't have a picture of the lipstick itself but I do have a picture of me in it.

Originally Posted by amoona

OMG when customers pull that "you tell me what looks best on me" crap and they truly get mad when you're trying to figure out what they like I mess with them so bad. I literally just pick out anything and usually it's a lipstick like Morange haha. When they look shocked I tell them "well you said to pick out what I think would look good on you so this is one of the MANY different colors that would look good on you. now can you tell me what type of color you'd like?"

Originally Posted by lainz

oh wow that totally does not look how i imagined it. very pretty i'll talk to HQ to see if they can bring it back

Originally Posted by KristyVictoria

Just because we want grey lipstick doesn't make us bad customers!!!

Originally Posted by caralea

Haha at my store (we do skincare, haircare and makeup also) we get the paraben people and the all natural people... the ones that come in looking for natural skincare but don't belive it is natural or the people who are scared of parabens but have no idea why.

I also ALWAYS get the people who don't belive you are a trained makeup artist when you tell them they ask things like "Are you sure?" no... I just imagined that 9 months of my life.

My favourites are the one who interrupt you when you are with another customer. I was helping a lady the other day finding a shade of blush and anoher lady came up to me (she had walked into the shop about 30 seconds prior) and said "I don't have time to stand around here waiting for you, I have 3 children with me (no children in sight) and I need you to get me this product" so I excuse myself from the other customer and tell her I'll be right back with her and apologise as I was on my own. The product the lady wanted was out of stock and so she tells me "Help me find something the same" and so I do and as I take it to the counter for her the other lady I was with said, I'll be back and walked out (after I had been with the other lady maybe for about 5 minutes).
So when I was done with the customer I waited for the other customer to come back so I could apologise and offer her a complimentary makeup application for the trouble, but she didnt come back and I actually worried about it all afternoon because I felt that I had neglected her and felt horribly about it.
The next day, the customer who had bought the product came in first thing and returned it *sigh* THEN about an hour later the first customer i was with came in and complained and was yelling at me about how she was disgusted and I apologised over and over saying how sorry I was... to which she said... I don't care. Then I said to her I was hoping she would come back (at which point I got interrupted by an 'I bet you did' and then she stormed out) but I didnt get to finish telling her so that I could apologise and offer her a free application...
So pretty much she didnt come in for an apology, she just came in to yell at me...
But of course... the customer is always right.

Originally Posted by DirtyPlum

My colleague once had a customer who wanted a heroin-chic look.

Originally Posted by KristyVictoria

Yes, and it was called Jet. I had a tube. Too bad you guys don't make it anymore, I loved it.

Just because we want grey lipstick doesn't make us bad customers!!!

I have almost 4 tubes of that stuff.

Originally Posted by caralea

Haha at my store (we do skincare, haircare and makeup also) we get the paraben people and the all natural people... the ones that come in looking for natural skincare but don't belive it is natural or the people who are scared of parabens but have no idea why.

I also ALWAYS get the people who don't belive you are a trained makeup artist when you tell them they ask things like "Are you sure?" no... I just imagined that 9 months of my life.

My favourites are the one who interrupt you when you are with another customer. I was helping a lady the other day finding a shade of blush and another lady came up to me (she had walked into the shop about 30 seconds prior) and said "I don't have time to stand around here waiting for you, I have 3 children with me (no children in sight) and I need you to get me this product" so I excuse myself from the other customer and tell her I'll be right back with her and apologise as I was on my own. The product the lady wanted was out of stock and so she tells me "Help me find something the same" and so I do and as I take it to the counter for her the other lady I was with said, I'll be back and walked out (after I had been with the other lady maybe for about 5 minutes).
So when I was done with the customer I waited for the other customer to come back so I could apologise and offer her a complimentary makeup application for the trouble, but she didnt come back and I actually worried about it all afternoon because I felt that I had neglected her and felt horribly about it.
The next day, the customer who had bought the product came in first thing and returned it *sigh* THEN about an hour later the first customer i was with came in and complained and was yelling at me about how she was disgusted and I apologised over and over saying how sorry I was... to which she said... I don't care. Then I said to her I was hoping she would come back (at which point I got interrupted by an 'I bet you did' and then she stormed out) but I didnt get to finish telling her so that I could apologise and offer her a free application...
So pretty much she didnt come in for an apology, she just came in to yell at me...
But of course... the customer is always right.

Originally Posted by ductapemyheartt

no no, I did not mean wanting grey lipstick meant she was a bad customer! It was more that she was stoned out of her mind...and when she asked how much the lipsticks cost and I told her, she said "UH UH! No way am I 14 dollars for no lipstick!" and then she peaced out.

Originally Posted by ms.marymac

Dude, that sucks! When that happens, it is soooo hard not to say, "Do you not see this person who came in BEFORE you standing here?" I don't understand why so many people do this. I was actually at a local grocery store at the customer service desk, and the man behind the counter was helping me. This woman came up with some stuff in her hand going about about something. He interrupted her and said, "EX-CUSE me. I am talking. I am trying to help THIS customer."
When she walked off, I told him he rocked.