Macroviolet - is it meant to be dry?

Hi everyone,

I just bought Macroviolet Fluidline while on a trip to NYC (from the Pro store on 5th Ave). I got home and took it out to play with and I noticed it has quite a hard, rough texture and balls up easily on my brush. It goes on OK and everything, but it just lacks the creaminess of my other f/l's.

My question is - could this be old stock, and should I write to MAC and ask for another one, or is this just the way Macroviolet is?

Your experiences with this product would be invaluable in stopping me from potentially making an ass of myself!

Thanks
Sarah

So I wrote to MAC...

<i>Thank you for taking the time to contact M.A.C.

We regret you experienced a difficulty with our product, and appreciate
your letting us know.
We wish to assure you that all of our products are extensively researched and tested prior to approval for distribution. Part of this testing is devoted to determining the packaging which will best protect the specific formulation during shipment while also ensuring maximum longevity in the hands of our consumers. Fluidline - Macroviolet is an air-sensitive product, and will dry out quickly if exposed to the air for long periods of time.
It is therefore important for the product to be tightly closed after each usage so that its air-tight seal is fully engaged.

If you have properly closed the product, and it is within its anticipated
shelf-life (3 years for most products, 6 months for mascara) we are at a loss to explain your experience.

In view of your comments and as a gesture of goodwill, I have ordered on your behalf a replacement, which I hope you will find entirely satisfactory. This will be despatched to you by Recorded Delivery as soon as we are in receipt of it from our warehouse.

Once again, thank you for this opportunity to respond to your concerns. We hope you will continue to enjoy and have confidence in our quality products.

Sincerely

Victoria Bamber
Consumer Communications</i>



I love how they admit NO liability but send the replacement anyway! If the next one arrives dried out, I think I'll just give up and stick with my other shades. Thanks for the advice everyone.

Nah, I pointed out in my letter to them that this was the first time I had ever used it, as in just out of its box and it was like that. I also named the store I bought it at.