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Sephora

post #1 of 10
9/3/07 at 2:54am
Thread Starter 
Can I return an eyeshadow that's barely used to sephora...one problem, I don't have the packaging or receipt?

Thanks.
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post #2 of 10
9/3/07 at 2:59am

Re: Sephora

If you don't have the packaging or receipt, I believe they need some kind of proof of purchase. Like a credit card statement or if you got it online then print out the invoice, order number, or your email. If you paid with cash, I'm afraid you're out of luck.
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post #3 of 10
9/3/07 at 2:26pm
Thread Starter 

Re: Sephora

Quote:
Originally Posted by astronaut View Post
If you don't have the packaging or receipt, I believe they need some kind of proof of purchase. Like a credit card statement or if you got it online then print out the invoice, order number, or your email. If you paid with cash, I'm afraid you're out of luck.
Alright. I thought maybe I could exchange it. It's urban decay's midnight cowboy rides again...it's just so sparkly and I have no use for it.
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post #4 of 10
9/3/07 at 2:32pm

Re: Sephora

actually YES you can return it. With no receipt they'll let you exchange it or give you store credit.
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post #5 of 10
9/3/07 at 2:47pm

Re: Sephora

hi i work at sephora and u can return it with a receipt or just do an exchange when u dont have one.
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post #6 of 10
9/3/07 at 2:59pm

Re: Sephora

You can exchange it, but it usually won't be easy. I've tried doing the same thing before about 2 years ago? And the SA told me the exact same thing. If they are an easy going SA, they won't care. But the SA I dealt with have told me that without a proof of purchase or even a customer walking in with used makeup with the box and without the receipt, that it's risky because they are losing money in that product by giving you credit and it might not have even come from their store. Like they don't know if you bought it from Ulta or Ebay and came in and tried exchanging it. If it's brand new with box then they usually don't care at all because they can always resell it. Trust me, when I did this, the SA gave me this mini lecture which embarrassed the crap out of me and made me feel like such a thief lol.
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post #7 of 10
6/25/12 at 4:59pm

yea well take it back we just need your BI card and your drivers license or ID

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post #8 of 10
6/25/12 at 5:00pm

So what are some of your guys fave sephora items?

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post #9 of 10
6/30/12 at 3:44am
Quote:
Originally Posted by astronaut View Post

You can exchange it, but it usually won't be easy. I've tried doing the same thing before about 2 years ago? And the SA told me the exact same thing. If they are an easy going SA, they won't care. But the SA I dealt with have told me that without a proof of purchase or even a customer walking in with used makeup with the box and without the receipt, that it's risky because they are losing money in that product by giving you credit and it might not have even come from their store. Like they don't know if you bought it from Ulta or Ebay and came in and tried exchanging it. If it's brand new with box then they usually don't care at all because they can always resell it. Trust me, when I did this, the SA gave me this mini lecture which embarrassed the crap out of me and made me feel like such a thief lol.


That SA is very unprofessional! A customer service professional should never "lecture" customers about returning products they are not happy about, especially if it is in the store's policy.

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post #10 of 10
6/30/12 at 4:11am

I have around 10 single eyeshadows which are very pigmented and amazingly good. Their duos are not so good, I think. I also have 2 nice blushes and a primer. Considering that Sephora = LVMH, quality of their makeup has really improved, price here for a single shadow is 10 € ( approximatively ), so it's quite expensive but pigments are close to high end ones if not high end, many textures available and very pretty colours.

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