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BACK 2 MAC policy across Australia

post #1 of 30
9/27/07 at 2:30am
Thread Starter 
A few months ago, I heard about the revised B2M policy in the states - how 6 empties could now be exchanged for lipglass & eyeshadow as well as lipstick at freestanding locations. I went to the Chapel street pro store last week and apparently the girls had never heard of this policy. Is the promise of free shadow restricted to the sweet unholy states? Does the Sydney pro store do this too?

Thanks
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post #2 of 30
9/27/07 at 2:48am

Re: BACK 2 MAC policy across Australia

AFAIK Australia B2M only offers lipsticks for empties. I send mine back to Paddington and when I spoke to staff there was told only lippies as that was company policy. I am not sure US MAC offers an eyeshadow or lipglass as well as a lipstick???
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post #3 of 30
9/27/07 at 5:17am

Re: BACK 2 MAC policy across Australia

It's still redeemable for lipsticks only.

Jump on the com.au site and write to the company. You'd be surprised how effective a well-placed email or two can be.
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post #4 of 30
9/27/07 at 11:12am

Re: BACK 2 MAC policy across Australia

Yes, B2M offers e/s, l/s and l/g in the US.


Quote:
Originally Posted by panda0410 View Post
AFAIK Australia B2M only offers lipsticks for
empties. I send mine back to Paddington and when I spoke to staff there was told only lippies as that was company policy. I am not sure US MAC offers an eyeshadow or lipglass as well as a lipstick???
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post #5 of 30
9/28/07 at 12:46am

Re: BACK 2 MAC policy across Australia

Quote:
Originally Posted by AppleDiva View Post
Yes, B2M offers e/s, l/s and l/p in the US.
Cool! I wish they did that here - it would be GREAT to be able to pick up a gloss or e/s every now and then
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post #6 of 30
9/28/07 at 1:49am
Thread Starter 

Re: BACK 2 MAC policy across Australia

Ah, pity. Still, can't complain about free lipstick - I will definitely shoot them an email. Thanks ladies
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post #7 of 30
11/14/07 at 10:59am

Re: BACK 2 MAC policy across Australia

Will the Pitt St Myer Store in Sydney accept pots without the pan or inside packaging (ie. the empty pot only)?
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post #8 of 30
11/15/07 at 6:25am

Re: BACK 2 MAC policy across Australia

Quote:
Originally Posted by chameleonmary View Post
Will the Pitt St Myer Store in Sydney accept pots without the pan or inside packaging (ie. the empty pot only)?
Not sure about myer, but i've never had a problem with my depotted pots at David Jones (Elizabeth St).
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post #9 of 30
11/15/07 at 8:49am

Re: BACK 2 MAC policy across Australia

Quote:
Originally Posted by redambition View Post
Not sure about myer, but i've never had a problem with my depotted pots at David Jones (Elizabeth St).
Superb im low on lippy and high on pots

... that didnt sound too good...
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post #10 of 30
11/16/07 at 1:25am

Re: BACK 2 MAC policy across Australia

Quote:
Originally Posted by redambition View Post
Not sure about myer, but i've never had a problem with my depotted pots at David Jones (Elizabeth St).
I'm going to attempt depotting soon (using this websites instructions: http://www.makeupaddict.org/maceyedepot.html ) and from the looks of the finished product, the plastic insert inside the pot ends up rather melted - is this a problem for the B2M policy, or do they happily accept them as they realise they've just been depotted?
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post #11 of 30
11/16/07 at 6:42am

Re: BACK 2 MAC policy across Australia

I use the iron method, so my pots don't end up nearly that melted... in fact I can usually put them back together and they look almost normal (aside from the missing pan and some melting on the base where i've gotten the label off). I've never tried the candle method.

using an iron is super easy. you can find a link to lara's tutorial here
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post #12 of 30
4/15/08 at 8:00am

Re: BACK 2 MAC policy across Australia

I really wish they would exchange empties for e/s, I'm allergic to most lip products so I see no point B2M'ing my empties.
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post #13 of 30
4/25/08 at 5:29am

Re: BACK 2 MAC policy across Australia

Does empties mean the empty containers eg. eyeshadow pans, pots, pallettes, tubes, etc.??
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post #14 of 30
4/25/08 at 5:34am

Re: BACK 2 MAC policy across Australia

Quote:
Originally Posted by babiid0llox View Post
Does empties mean the empty containers eg. eyeshadow pans, pots, pallettes, tubes, etc.??
correct - it's the primary packaging, not the box.
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post #15 of 30
5/7/08 at 8:38am

Re: BACK 2 MAC policy across Australia

Does anyone know if Myer does B2M? (Specifically Chatswood Myer?) I've got a whole bunch of depotted shadows I need to take in. Also two more questions..
Do they take empty brush cleanser bottles?
Does it have to be completley empty, like I have two Studio Fixes that are WAY to light but still have a bit left in them.
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post #16 of 30
5/7/08 at 9:01am

Re: BACK 2 MAC policy across Australia

Yes, yes and no.
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post #17 of 30
6/10/08 at 5:24am

Re: BACK 2 MAC policy across Australia

Rather than starting a new thread, I thought I'd post here

Does anyone know if the MAC counter at Myer in Parramatta will accept depotted eyeshadow pots without the metal pans in them?

Thanks in advance!
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post #18 of 30
6/11/08 at 9:57am

Re: BACK 2 MAC policy across Australia

Not sure about Parramatta but Paddo does
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post #19 of 30
6/12/08 at 10:50pm

Re: BACK 2 MAC policy across Australia

Quote:
Originally Posted by Julzie View Post
Rather than starting a new thread, I thought I'd post here

Does anyone know if the MAC counter at Myer in Parramatta will accept depotted eyeshadow pots without the metal pans in them?

Thanks in advance!
They should do I know they in Myer Chatswood and Pitt St Mall.

Also, I read on one of the NZ posts that they dont accept glass there, MAC accept glass in Australia right?
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post #20 of 30
6/14/08 at 11:08am

Re: BACK 2 MAC policy across Australia

Can we B2M for slimshines??
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post #21 of 30
6/14/08 at 9:25pm

Re: BACK 2 MAC policy across Australia

miss_bailey: i am pretty sure that MAC here accept glass. I remember an MA telling me that ages ago.

boudoirblonde: yes we can.
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post #22 of 30
6/20/08 at 11:00am

Re: BACK 2 MAC policy across Australia

does anyone know if the mac counter in myers (perth) will accept the depotted eyeshadows? i'd give them a call, but everytime i do it's almost impossible to hear what they say as the background noise is so loud!
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post #23 of 30
6/23/08 at 11:22pm

Re: BACK 2 MAC policy across Australia

Im almost 100% sure all Myers do.
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post #24 of 30
6/24/08 at 11:14am

Re: BACK 2 MAC policy across Australia

fantastic! thank you
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post #25 of 30
9/8/08 at 6:51am

Re: BACK 2 MAC policy across Australia

Quote:
Originally Posted by boudoirblonde View Post
Can we B2M for slimshines??
And the mattene's? I tried to at chatswood myer today, and the MA said no
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post #26 of 30
9/8/08 at 9:57am

Re: BACK 2 MAC policy across Australia

Quote:
Originally Posted by ~Crystal~ View Post
And the mattene's? I tried to at chatswood myer today, and the MA said no
I had a really annoying/frustrating experience regarding this today. Yesterday I was in Myer talking to one of the MA's and I mentioned I would come back in today to swap some empties for the new Mattenes. She said that I was not allowed to which I found strange because I swapped empties for Mattenes at the Pro-Store. So I decided to just to go to the Pro-Store and save myself some hassle.

I get there and of course they are out of Bing even though they have only been opened for an hour :| So the MA at the Pro-Store says she will ring Myer and get them to hold one for me. I told her what the MA at Myer told me yesterday and she said "No that's wrong. You are allowed to swap empties for the Mattenes." She rang the Myer Melbourne counter and had a chat with them and told me it was fine and that I could bring in my empties and exchange them for a lippie there. So an hour or so later I got on a train to go all the way to the city for my lippie.

I got there and told the same MA from Sunday that I was here to get Bing using B2M and she told me no again. I told her that the Pro-Store rang up before and there was one put aside for me. She finds it and I clearly see a note attached that says "B2M." She says she has to go check with the manager which is confusing because the Pro-Store rang up just before to confirm it was okay. I told her I made a special trip just to come and get it because I was told it was fine. Anyways she goes to ask and the manager says No too... At this stage I'm a bit annoyed because I'm being told different things and I have previously B2M for Mattenes! The MA is making me feel like I'm just being difficult which I'm not. So they once again ring the Pro-Store and have a discussion and the MA comes back over and says "It's okay just this once. You are obviously a VIP." I'm like wtf...

In the end I got the lipstick but the whole situation left me feeling really bad. It made me not want to go back to the MAC counter because they will now just see me as a difficult customer or some snooty "VIP" which I never claimed to be or asked to be called. I just wanted to swap my empties for some lippies It really irks me because I have been going to that counter for quite a while now and have always had great service and have always made sure to treat the staff with respect because I know the kinds of crazy people they put up with on a daily basis. Now I just feel weird..like I'm one of those crazy people but I didn't even do anything. I feel like MAC needs to make sure that all of their locations have the same policy so that customers are not left feeling confused and uncomfortable.
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post #27 of 30
9/9/08 at 7:21am

Re: BACK 2 MAC policy across Australia

Yeah... =\ The chatswood MAs are typically all a bit like that too.. *sigh*

I try to avoid going to that counter if I can, though it is the most convenient for me! It's a good thing the MAs at DJs in the city store are all so lovely! They're always super helpful and friendly, so it's worth the trip out there

Confirmed with both the pro store and DJs today that YES you can B2M for the mattenes!!
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post #28 of 30
9/10/08 at 8:51am

Re: BACK 2 MAC policy across Australia

I've never had a problem with the Chatswood MA's. Most of them know me though. It's really horrible that most of them dont really have a clue about B2M and that they arent consistent.

Spectrolite, if I was in your situation I would have been completley put off! And the pathetic "just this one" thing is just plain rude!
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post #29 of 30
9/22/08 at 7:49pm

Re: BACK 2 MAC policy across Australia

Can you use the Brush cleaner bottles/Select SPF foundation (if I had six of them) for a B2M exchange? Or does it just have to be eyeshadows/Lipglosses?
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post #30 of 30
9/23/08 at 1:21am

Re: BACK 2 MAC policy across Australia

Quote:
Originally Posted by toxaemia View Post
Can you use the Brush cleaner bottles/Select SPF foundation (if I had six of them) for a B2M exchange? Or does it just have to be eyeshadows/Lipglosses?
Yep you can B2m pretty much anything from MAC as long as it is the original packaging and not secondary i.e the box the actual product comes in. So e/s l/s, gloss, powders, CCB, foundations, brush cleanser, concelaer, skincare products, painpots, shadestikcs and the like.
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