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post #31 of 79
12/15/07 at 8:58pm

Re: Annoyed by holiday-help at MAC counter

That is a horrible experience! I hope you do write a strongly worded letter to them!



post #32 of 79
12/15/07 at 9:32pm

Re: Annoyed by holiday-help at MAC counter

All I have to say is WOW!! You are a very patient person for putting up with her. I agree, contact MAC HQ and make sure you give a specific description of that lady to them...better yet, try and get her name from the MUA that you usually go to, that way there will be no mistaking who gets her a** chewed.
post #33 of 79
12/15/07 at 9:40pm

Re: Annoyed by holiday-help at MAC counter

You should most DEFINATELY report her. Even if she is only holiday help, sometimes they keep them on longer, and you don't want to see her again! Right before Thanksgiving I went to a different mall and MAC counter than normal and was met with the worlds RUDEST employee. (Though yours did give it a run for its money lol). Anyway, I wrote a letter to MAC.... it went completely unanswered. After a week I got annoyed and called and they were really apologetic, even thought its not their fault that this employee was a turd. They sent me a free gift I'll still never go back to that counter. I didn't buy a thing off of him because I didn't want him to get a sale off of me. I bought stuff from Sephora that day instead and a coach purse lol Then I went to my regular counter later that week and gave them the business. I'm mad all over again about that jerk. If that woman didn't want to help you with what you actually wanted she should have just stayed away from you. UGH! /rant
post #34 of 79
12/15/07 at 10:54pm
Thread Starter 

Re: Annoyed by holiday-help at MAC counter

I emailed MAC and explained the situation so we shall see what happens. Should be interesting...
post #35 of 79
12/15/07 at 11:05pm

Re: Annoyed by holiday-help at MAC counter

wow what a horrible miserable person she was. you sure do have a lot more patience than most, i would have flipped on her. she had no right to give you such an additude. definitely complain about her, no one deserves to be treated like that, regardless of whether or not they're experienced with makeup. they're there to be helpful, not rude and snobby. ughhh. report her!
post #36 of 79
12/15/07 at 11:14pm

Re: Annoyed by holiday-help at MAC counter

Quote:
Originally Posted by CrystallineDoll View Post
I emailed MAC and explained the situation so we shall see what happens. Should be interesting...
Please don't forget to contact the store manager. He/She needs to be aware of this situation as well. Macy's doesn't want their customer treated this way either.
post #37 of 79
12/16/07 at 12:32am

Re: Annoyed by holiday-help at MAC counter

LMAO what a bitch. A couple days ago I asked if I could sample a pigment and the woman was like "we don't give out samples". And I'm like yeah you do. I've got like 3 at home.
post #38 of 79
12/16/07 at 1:03am

Re: Annoyed by holiday-help at MAC counter

Quote:
Originally Posted by noahlowryfan View Post
i would have grab back the list and walk way. i wouldn't want someone like that to have the sale.


I 2nd that!!
post #39 of 79
12/16/07 at 1:38am

Re: Annoyed by holiday-help at MAC counter

That really bites! Sometimes I wonder how people like that get hired in the first place when a job entails customer service. As most others have said, contact the manager and MAC directly. I can't believe she told you to go to the drugstore! Unacceptable.
post #40 of 79
12/16/07 at 12:29pm

Re: Annoyed by holiday-help at MAC counter

I would have ended the conversation with her and found somebody else. In my experience, it's best to realize that some people are assholes and you should just go elsewhere. Don't let them treat you like that. People will only treat you as bad as you let them.

Yes, they shouldn't treat you like that, but sometimes in life that happens. It just comes down to how you deal with them.

BTW, what do you describe as "old women"? What age would that be?

Quote:
Originally Posted by CrystallineDoll View Post
.....I was disappointed that my favorite MUA wasn't there, instead were a bunch of old women I have never seen before. I wasn't really surprised, a lot of places pick up extra help during the holidays. ....
post #41 of 79
12/16/07 at 12:34pm

Re: Annoyed by holiday-help at MAC counter

Quote:
Originally Posted by CrystallineDoll View Post
. She told me to stick to my local drugstore and buy Maybelline because its easier for the "inexperienced"

A MAC artist told you buy Maybelline? Rather suspect imo..
post #42 of 79
12/16/07 at 2:26pm
Thread Starter 

Re: Annoyed by holiday-help at MAC counter

Quote:
Originally Posted by MAC_Whore View Post
BTW, what do you describe as "old women"? What age would that be?
They seemed to me in their late 60s. *shrugs*
post #43 of 79
12/16/07 at 2:33pm

Re: Annoyed by holiday-help at MAC counter

Quote:
Originally Posted by CrystallineDoll View Post
They seemed to me in their late 60s. *shrugs*
So like 68 or so? Interesting observation.

Their age really has nothing to do with it. I am curious why you pointed out that they were "old"?
post #44 of 79
12/16/07 at 2:58pm

Re: Annoyed by holiday-help at MAC counter

I'm sorry you had such a lousy experience. I agree, a letter to corporate as well as a phone call or letter to the local store/counter manager is in order. Even holiday help (maybe especially holiday help) should be courteous and pleasant, it will insure customers keep coming back other times of the year. I would have been more than annoyed, I would have been infuriated!

Good luck.
post #45 of 79
12/16/07 at 3:07pm

Re: Annoyed by holiday-help at MAC counter

Quote:
Originally Posted by MAC_Whore View Post
So like 68 or so? Interesting observation.

Their age really has nothing to do with it. I am curious why you pointed out that they were "old"?
post #46 of 79
12/16/07 at 4:14pm

Re: Annoyed by holiday-help at MAC counter

WOW! That is inexcusable behavior esp from someone who is suppose to be selling stuff. Like everyone said contact the store manager and MAC- they need to know how this person treats their customers. Honestly who cares what the heck you buy as long as you are buying something ( or even nothing. ) I can't believe she gave you such attitude.

You really should have just turned around a went somewhere else to buy your stuff or get another person to help you out. I would not tolerate that type of behavior from anyone!
post #47 of 79
12/16/07 at 4:40pm

Re: Annoyed by holiday-help at MAC counter

get her name and call the manager!!! that is complete bs!
I've worked in retail and it's hell around christmastime but it's no reason to lose your common decency!

I'm sorry that happened to you, but it's good you showed restraint cause I would've wanted to tell her about herself! hahah.
post #48 of 79
12/16/07 at 5:09pm

Re: Annoyed by holiday-help at MAC counter

Quote:
Originally Posted by MAC_Whore View Post
So like 68 or so? Interesting observation.

Their age really has nothing to do with it. I am curious why you pointed out that they were "old"?
This is going to be off topic, but from my observations, I noticed that people in that age range can be quite rude sometimes, simply because they don't care. A man I work with is about that age too, and he yells at customers all the time(and then we see them practically running out of the store) and a couple of days ago he made a little kid cry.

So maybe the lady's age did have something to do with it. The OP is young and she felt that she had a right to talk to her this way because she is older and more "experienced". I'm not implying that everyone who is older is a stuck up asshole, but a few people are.
post #49 of 79
12/16/07 at 5:30pm

Re: Annoyed by holiday-help at MAC counter

Quote:
Originally Posted by CrystallineDoll View Post
"You can't only buy e/s. Besides, half these shades don't even match."
I dont understand why someone at a make up counter would say you cannot only buy eye shadows? you can buy just a lipstick, just a blusher etc, i just dont understand that, anything you buy is good business ?
post #50 of 79
12/16/07 at 5:33pm

Re: Annoyed by holiday-help at MAC counter

Quote:
Originally Posted by SingFrAbsoltion View Post
This is going to be off topic, but from my observations, I noticed that people in that age range can be quite rude sometimes, simply because they don't care. A man I work with is about that age too, and he yells at customers all the time(and then we see them practically running out of the store) and a couple of days ago he made a little kid cry.

So maybe the lady's age did have something to do with it. The OP is young and she felt that she had a right to talk to her this way because she is older and more "experienced". I'm not implying that everyone who is older is a stuck up asshole, but a few people are.
For the sake of discussion, not to argue....If someone is an a-hole, they are an a-hole. Their age is not an indicator. Just as you say some older folks are stuck-up assholes, so are some younger people. Some older people are just as immature and idiotic as some younger folks. It isn't age that determines someone's actions, it is how they choose to act.

In regards to the OPs experience, I am just having a hard time following why the interaction went on as long as it did. You make a choice to stay in a frustrating situation or you make a choice to leave it and find another solution. Not saying that it wasn't unpleasant. I'm sure it was.
post #51 of 79
12/16/07 at 5:47pm

Re: Annoyed by holiday-help at MAC counter

Quote:
Originally Posted by MAC_Whore View Post
For the sake of discussion, not to argue....If someone is an a-hole, they are an a-hole. Their age is not an indicator. Just as you say some older folks are stuck-up assholes, so are some younger people. Some older people are just as immature and idiotic as some younger folks. It isn't age that determines someone's actions, it is how they choose to act.
That's also true. I don't understand how this woman got the job
post #52 of 79
12/16/07 at 6:07pm

Re: Annoyed by holiday-help at MAC counter

what a bitch!!! you should talk to the manager or write a letter or something ... she was really an idiot
post #53 of 79
12/16/07 at 6:59pm

Re: Annoyed by holiday-help at MAC counter

you'd think most MAC artist could appreciate that you expirimenting with colors! she's not cool. Last time I went to MAC my dad was like " why do they have an old woman selling MAC?" so IU wonder if the older ladies are like the "brothel mothers" except for MAC. :\
post #54 of 79
12/16/07 at 6:59pm
Thread Starter 

Re: Annoyed by holiday-help at MAC counter

Quote:
Originally Posted by MAC_Whore View Post
So like 68 or so? Interesting observation.

Their age really has nothing to do with it. I am curious why you pointed out that they were "old"?
There really was no reason I pointed it out, just describing my situation. If they had been men, I would have said a bunch of guys. It was just description *shrugs*
post #55 of 79
12/16/07 at 7:07pm

Re: Annoyed by holiday-help at MAC counter

Quote:
Originally Posted by Hilly View Post
what a crotch!
haha wow i need to start calling people crothes.....thanks for that.
post #56 of 79
12/16/07 at 8:12pm

Re: Annoyed by holiday-help at MAC counter

Quote:
Originally Posted by chocolategoddes View Post
you'd think most MAC artist could appreciate that you expirimenting with colors! she's not cool. Last time I went to MAC my dad was like " why do they have an old woman selling MAC?" so IU wonder if the older ladies are like the "brothel mothers" except for MAC. :\
I'm not sure what you meant by "Brothel mothers" but I imagine MAC sells a lot of less bright colors; a lot of people discuss how they like Woodwinked and Vanilla pigment, which are by far and large pretty tame colors.
post #57 of 79
12/17/07 at 4:06am

Re: Annoyed by holiday-help at MAC counter

Quote:
Originally Posted by chocolategoddes View Post
you'd think most MAC artist could appreciate that you expirimenting with colors! she's not cool. Last time I went to MAC my dad was like " why do they have an old woman selling MAC?" so IU wonder if the older ladies are like the "brothel mothers" except for MAC. :\
I guess other old women like to buy makeup from her.
post #58 of 79
12/17/07 at 4:22am

Re: Annoyed by holiday-help at MAC counter

Her behavior you decscribed is one of the worse I ever heard here. I wonder why you didn't contact a manager right away. Sounds like she was very bold and if the counter was realy busy, I just find it amazing she acted this way with so many people around and I am sure other M.A.s too. So no one else heard or noticed how she was treating you?
post #59 of 79
12/17/07 at 6:24am

Re: Annoyed by holiday-help at MAC counter

Quote:
Originally Posted by chocolategoddes View Post
you'd think most MAC artist could appreciate that you expirimenting with colors! she's not cool. Last time I went to MAC my dad was like " why do they have an old woman selling MAC?" so IU wonder if the older ladies are like the "brothel mothers" except for MAC. :\

wow ..um
post #60 of 79
12/17/07 at 7:06am

Re: Annoyed by holiday-help at MAC counter

Quote:
Originally Posted by chocolategoddes View Post
you'd think most MAC artist could appreciate that you expirimenting with colors! she's not cool. Last time I went to MAC my dad was like " why do they have an old woman selling MAC?" so IU wonder if the older ladies are like the "brothel mothers" except for MAC. :\
I'm completely lost.
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