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Do MAC MA's REALLY hate it when we return things? - Page 18

post #511 of 520
6/18/09 at 6:35pm

Re: Do MAC MA's REALLY hate it when we return things?

^ that's terrible - I don't see how anyone could do that and not feel bad about it afterwards.
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post #512 of 520
10/24/09 at 2:12pm

Re: Do MAC MA's REALLY hate it when we return things?

I tried to search, but with a 5 character minimum, it made it hard.

So, on Oct 13th, I placed an order via macpro.com and got Studio Fix Fluid in NC20 (my NC25 MSF Liquid and SS were a bit dark at the moment). My nearest store is ~3 hours away.

Anyways, the more I try SFF, the more I can tell it's too dark and a bit orange for me. Sadly, I pitched the receipt, but still have the box.

Can I print out my order from the online history and/or email and exchange it? FYI, this would be done on Oct 31st and at the St. Louis STORE.

-Thanks!
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post #513 of 520
11/8/09 at 1:53am

Re: Do MAC MA's REALLY hate it when we return things?

Now I'm feeling like a huge jerk! I've gone to counters before and have had SA's apply make-up such as eye-shadow, foundation, or a lip look. Hoping that the look/product will work for me, and to save a return trip to the mall, I have purchased the products used on me. If the product didn't work out (wrong color/product changes color over the course of the day/lipstick wears off with each sip of water), or I realized I already had a product at home that was very similar to that just purchased, I have always taken stuff back (not referring specifically to a MAC counter, but also other department store makeup counters). Bear in mind it is unopened and unused and returned within a reasonable time of making the purchase. I honestly didn't know unopened and unused product was trashed! OMG, I feel horrible! Guess I'll won't be exchanging the Spice lip-liner used under the Viva Glam V lipstick for a lighter color even though the dark lip-liner look is currently out of fashion!

Thanks for this very educational thread. BTW, I've worked retail handling clothing returns. Yeah, love the explanation that the clothes stink of cigarette smoke simply because they were in the purchaser's car and the deodorant stains happened when the clothes were tried on.
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post #514 of 520
11/8/09 at 4:16am

Re: Do MAC MA's REALLY hate it when we return things?

Quote:
Originally Posted by Searchin View Post
Now I'm feeling like a huge jerk! I've gone to counters before and have had SA's apply make-up such as eye-shadow, foundation, or a lip look. Hoping that the look/product will work for me, and to save a return trip to the mall, I have purchased the products used on me. If the product didn't work out (wrong color/product changes color over the course of the day/lipstick wears off with each sip of water), or I realized I already had a product at home that was very similar to that just purchased, I have always taken stuff back (not referring specifically to a MAC counter, but also other department store makeup counters). Bear in mind it is unopened and unused and returned within a reasonable time of making the purchase. I honestly didn't know unopened and unused product was trashed! OMG, I feel horrible! Guess I'll won't be exchanging the Spice lip-liner used under the Viva Glam V lipstick for a lighter color even though the dark lip-liner look is currently out of fashion!

Thanks for this very educational thread. BTW, I've worked retail handling clothing returns. Yeah, love the explanation that the clothes stink of cigarette smoke simply because they were in the purchaser's car and the deodorant stains happened when the clothes were tried on.
Soothing Beige Lip Condish+Spice Lipliner buffed into lips+VGV Lipstick=Fabulous. Play around with Spice...it's a staple!
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post #515 of 520
11/8/09 at 9:43pm

Re: Do MAC MA's REALLY hate it when we return things?

Quote:
Originally Posted by ms.marymac View Post
Soothing Beige Lip Condish+Spice Lipliner buffed into lips+VGV Lipstick=Fabulous. Play around with Spice...it's a staple!
I keep hearing this is the case with Spice. Thanks for the info and encouragement!
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post #516 of 520
11/18/09 at 5:35am

Re: Do MAC MA's REALLY hate it when we return things?

That's really frustrating that they just throw it away! I always have to return things because the makeup artist gives me the wrong products since I purchase a majority of the collections most of the time. I don't feel too bad because it was solely their fault that they rang me up the wrong products and wasn't careful, but I still feel bad for returning since I don't like to return makeup!
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post #517 of 520
11/19/09 at 4:48pm

Re: Do MAC MA's REALLY hate it when we return things?

I've never had a problem returning anything whether it be a a MAC counter, store or like a sephora for a different brand. Makeup is expensive!!! If I'm not 100% about a product you better believe I'm going to return/exchange it. Personally, trying something once never gives me a clear view of how I'm going to like a product so I normally spend a week or so with it before I know for sure. I think at this point I've tried four MAC foundations and have returned every single one (other than face and body) just because they didn't work out. MAC still has my money, I've always exchanged the product for something else and when I reached the end of the line I exchanged for eyeshadows. And the ladies at the store are always super nice and understanding about why I'm exchanging.
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post #518 of 520
12/4/09 at 11:29pm

Re: Do MAC MA's REALLY hate it when we return things?

If i was a MAC MA i'd probably only get annoyed if the person used nearly all of the product and decided to return it. Otherwise i wouldn't really care since its not my company.
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post #519 of 520
12/5/09 at 12:08am

Re: Do MAC MA's REALLY hate it when we return things?

Quote:
Originally Posted by TISH1124 View Post
I recently got a VG II lipstick from MAC and it was foul smelling....Yep returned it because it needed to be trashed........I wouldn't even wish that tube of funk on anyone .
I bought a VG II and it also smelled. Im gonna be exchanging mine pretty soon. I wonder if this particular lipstick has problems
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post #520 of 520
12/9/09 at 4:13am

Re: Do MAC MA's REALLY hate it when we return things?

that's so weird that she would throw the eyeshadow away like that... don't they even try to get the empties? would that be contradictory to their whole bring back empties and be ecological thing? i can't believe she just tossed it like that! i always thought they recycled the containers at least!
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