Exchanging Back 2 Mac + a snooty MA  

Re: Exchanging Back 2 Mac + a snooty MA

i think exchanging back to mac is like exchanging something free that came with a magazine!!! i wouldn't expect to do it, why should they have loads of wasted product!! they should have been polite though xxx

Re: Exchanging Back 2 Mac + a snooty MA

At the mac's around here you can't exchange anything you got via the back2mac program. They take the box and make an X on the product to show it was a freebie.

Re: Exchanging Back 2 Mac + a snooty MA

Hmm I'm not sure if you can, but they have a really good return policy on anything you buy so who knows.

They should have been more polite though, I agree.

Re: Exchanging Back 2 Mac + a snooty MA

B2M are nonreturnable nonexchangeable. It's a free gift. Also just remember just because you think it was a bad recommendation doesn't mean it was. You should have asked to try it on or given more of your opinion of what you wanted. Not to sound snotty but we are not mind readers all we can do is give suggestions and see how you react.

Re: Exchanging Back 2 Mac + a snooty MA

Quoted for truth. If you're unsure of something, take advantage of all those testers and test it! We can give suggestions until we're blue in the face, but ultimately if you don't decide for yourself it's not our fault that you're not 100% on something.

And yes, exchanging a B2M product isn't done. It's a free gift, don't be precious about it. You'll be more prepared next time.

Re: Exchanging Back 2 Mac + a snooty MA

yea every time i get a b2m they inform me that it isn't exchangeable, and i totally understand your frustration b/c i've gotten a couple that i wasn't so fond of later. but i guess if they didn't mark it...(i'm not encouraging you to lie or anything! )

that is still rude of them to pawn you off and treat you like crap. i would definitely inform the store manager of their behavior, even if it's about a b2m, they should be courteous.

Re: Exchanging Back 2 Mac + a snooty MA

When I B2M, they blackline (draw a mark with a sharpie) on the actual product label as it is not returnable. I always make sure that whatever I get with B2M is something I know that I want to keep.

For example, if I get two shades of e/s or l/s, and I know for sure that I like/love one, I will ask them to use that one as the B2M.

Re: your observations, such as "talking about how cute the baby was in a fake BS way"... I just thought this comment, as one of your examples, maybe says more about your mood that day than the actual MA who was interacting with a customer. I guess it kind of makes you sound "snooty" to make that kind of observation. How do you decide it's fake BS? Did she tell you later that she thinks the baby was ugly?

Re: Exchanging Back 2 Mac + a snooty MA

While everyone deserves good customer service, if you think about it, it doesn't make very much sense to be able to return or exchange a free item. MAC is already out b/c they gave you a free item (find me more places that will do something like this) but if you were to continue to be able to return and get new product(s) they would be out too much and they wouldn't even have the program any more.

This is what I wanted to point out as well, but I didn't know how to put it. Well said

Re: Exchanging Back 2 Mac + a snooty MA

Even if you couldn't exchange the product, there's no need for the MA to be snooty. Now at least you know so you won't try that again.

Re: Exchanging Back 2 Mac + a snooty MA

No one should be rude but they may have been expressing a certain amount of frustration at you for doing something they considered rude (trying to return something that was free to you).

Re: Exchanging Back 2 Mac + a snooty MA

Now I rarely return makeup to MAC. But the rare occasion that somehting doesn't work and I have to I almost always buy more things. The first time I made a return I noticed that when you go into the store with a bag in your hands no one rushes up to help you. So I made a mental note to myself that in future just keep the bag in my purse until after I finish picking out my items and then inform them that I have a return when I get to the register. Those makeup artist should not have treated you like that. Some of them really need to get over themselves. If there is a return policy, no need for the stink attitudes. I know some people abuse the return policy, but most people don't. 9 times out of 10 a return can be turned into another sale.

Re: Exchanging Back 2 Mac + a snooty MA

they shouldn't have treated her like that for any reason. but she wasn't talking about a regular return. she wanted to return/exchange a b2m item, which isn't allowed. mac does have a great return policy, but b2m items are excluded from that policy.

its a free gift. and it's not like a free gift you get with other cosmetic companies, where they are all the same item, that hardly anyone will use. at mac, you get to pick out your free gift. you get to choose the color. and, if you get home and don't like the color you picked out, which is unfortunate, it was free. you weren't out any money getting it. either give it to someone else that likes it, or just use it as an empty for your next b2m trip.

Re: Exchanging Back 2 Mac + a snooty MA

Gah- I know who that guy is!!

I don't go to Short Hills MAC anymore! Even though I work down the street and would go all the time! I go to Willowbrook instead and go to the same MA every time. Ihad lost the last of my patience and my taste for Short Hills MAC a few weeks ago when the MA was super condescending..but changed her tune real fast (mind you, the damage was WAY done) when I handed over my PPID. Suddenly, she's real nice.. hah.. too little, too late.. beeyotch.. If you must go to SHM, go see Chris in the Nordstroms at Short Hills.. He's a heavy set guy, rather short, but i LOVE HIM!! He reminds me of the Chris from Project Runway..

Go to Willowbrook's MAC.. Ask for Mari.. she is SUPER AWESOME! She has waist length gorgeous black hair.. You can't miss her..

Re: Exchanging Back 2 Mac + a snooty MA

You are welcome to come meet up with us when we go to MAC at Willowbrook if you'd like!

I used to be able to let the attitude roll off my back, but after going there for SO long, and still getting 'tude, i got sick of it.. There is no reason to be rude..

Re: Exchanging Back 2 Mac + a snooty MA

it's SO crazy reading this because my best friend and i JUST had a conversation about this (snooty MA).
i think some people that get hired onto MAC let it run them instead of being thankful to be part of such a great company, ya kno? like, they feel they can treat people any ole way and that's not cool. furthermore, i'm gonna point out that you live in jersey, i live in ft. lauderdale and am from kansas city. my best friend is from k.c. but had much of her MAC experience while living in san diego and to see that we have ALL experienced this is not a good thing. i used to work at Nordies and was always hittin up the MAC counter. thank God the best people there were also the nicest people there so i only really dealt with them. BUT on staff were 2 of the laziest people i ever met! and rude! they always just blew customers with questions off! like everyone just needed to automatically know exactly what they wanted when they came in. i went there once and this lazy chick, who instead of doing my eyes like i politely asked her to so she could show me how to work these four colors i wanted, proceeded to smear the colors across the back of my hand saying "is this good?" and then before letting me answer askin did i want to buy them. WTF?! LOL! hell naw! i put them back and waited til the next day when my homegirl came back to work and gave her the sale and then some WITH that lazy chick standin right there. she never talked to me again the rest of the time i worked there. i didn't care tho! i wanted her to see that being lazy and rude at a high end make up counter will get you no where real quick!

and in my 10 years of wearing MAC i've always understood that as long as you have the box you can return anything and exchange whatever. i've exchanged colors that i bought my mom before without a problem. and i bought an eyeliner a couple of months ago and the chick forgot to put it in my bag (and went home) so when i went back up there the other girl was like "i can give u the eyeliner but not the box". fine by me, i just want what i paid for. ha!

Re: Exchanging Back 2 Mac + a snooty MA

I will again give my best advice for these types of situations: People only treat you as badly as you let them.

Re: Exchanging Back 2 Mac + a snooty MA

The attitude you give off probably has something to do with the way you've been treated. I'd suggest working at MAC and dealing what we deal with and then talking. We're expected to be overly kind, mind readers, make people look unrealistic, make people feel beautiful, be a customers "friend", make a very high goal, excute exception make-up in a short time frame, follow all the MAC rules WHILE trying to make an ungreatful customer happy, take verbal abuse, and be treated like we're nothing more then airheads. If you can do such a better job then I welcome you to try.

Re: Exchanging Back 2 Mac + a snooty MA

I see this on here a bit and it's actually just the opposite. Whatever sale an artist thought she was getting is now cut by 40%. It used to be 'fun' (for lack of a better term) to get pro card members cause there used to be a time when they were all going to be well versed in makeup but MAC has gotten lax in it's requirements so it's all the same now or perhaps worse (especially when aus was [and starting to be again] a huge concern since a one item sale with a ppid card really used to/can hurt your stats)

Re: Exchanging Back 2 Mac + a snooty MA

I goto 1 mall & 1 free standing MAC. I have an awsome relationship with them. Get to know the MA's there, see which ones u like or don't. I was never treaded badly ever. I agree with Mac Whore, I would never allow anyone to treat me like that, ever.
I'm not trying to come across as a Bit*& at all. Please don't get the wrong impression.

You are a customer, going into a store & spending $. You should rec. good customer service.

If a MAU gives you a product & you don't like it, speak up. It's your money not the ma's.

Everytime I goto my MAC the MA's I deal with come over hug & kiss me. They give me a bunch of things to try on, or they tell me to sit down & they play with different colors, lol.

Build a relationship w/ a couple of MA's & they will start to know what you like & don't like.

As far as being pushed aside. I would have said, i was going to spend over $200 here & you just lost a sale. I want to see your manager now.
I would never allow anyone to treat me like that.
Maybe it's the New Yorker in me LOL

Re: Exchanging Back 2 Mac + a snooty MA

i think you should definitely call the store's manager and let them know how you feel about your experience because if all the MAs were acting shady, then there's something wrong. If one person was mean, maybe they were having a bad day, but there should be no excuse for all of them.

Re: Exchanging Back 2 Mac + a snooty MA

Why do you think that type of attitude would be received positively? Honestly a $200 sale isn't anything to cry over, that's not rare or special. I get a $400 at least once a day. If I customer said something that stupid to me I'd refuse to ever assist them.

The entire point of this post was about returning a b2m item and to complain about someone. Point is you can't return a free gift! Secondly if this person was so rude then complain to the store manager not on here. This won't change it. But if your going to complain to the store manager then its only fair to tell them you were trying to return a b2m item. If the MA was truly rude it could have been a million reasons - they might not have even realized they were being rude. Hell say something to them directly BUT I advise you regardless of who you address if you do it with the same attitude you've been addressing it on here it will fall on deaf hears and they'll just assume you are yet another crazy customer.

Re: Exchanging Back 2 Mac + a snooty MA

You sound like you really looove your job..really..i mean if it's that bad why work there?..i think most ladies here can relate to not being treated right at a MAC store/counter..i mean if a customer is rude to you, it doesn't mean the next one is..and you said it yourself "The attitude you give off probably has something to do with the way you've been treated"..hmm?..and make people look unrealistic?..i don't think "to look unrealistic" is what people come to for MAC..is that like one of MAC's policy..or your own opinion?..you don't do much of a good job representing your company..Don't get me wrong, i love MAC and i have developed good relationships with some of the MAs i regularly go to..but i've also had experiences when MAs were not very nice..

Re: Exchanging Back 2 Mac + a snooty MA

Don't lower yourself to personal jibes and/or attacks. That applies to everyone.

Re: Exchanging Back 2 Mac + a snooty MA

The reality is that there are MAs out there who are rude. The reality is that there are customers out there who are rude. I don't want this thread to descend into tit for tat.

What we can do to improve the situation is communicate constructively to promote a better a understanding of what an MA needs and what a customer needs.

It's important that we hear opinions from both sides of the counter in a productive manner.

Thanks

Re: Exchanging Back 2 Mac + a snooty MA

wow. you must be a snooty MA. if you read thoroughly... not even thoroughly but the actual beginning you'll notice i said "some ma's" which is true. i've noticed the only people that get offended are the ones that it's hitting too close to home with. i love MAC, i love the line, i love the company. i've been asking advice on what it is they're looking for if ever the opportunity to interview comes around. maybe your attitude needs some slight adjustment because you took this to heart. like seriously. lol. if i were trying to bash ALL ma's i wouldn't be on this website, wearing the line, or attempting to work at a counter once the freeze is over. what i said pertains to any and everybody in retail sweetheart. i've done it for four + years so i do know what i speak. nobody expects anything out of you other than what your job trains you to do. you must have had a bad day before reading this or it's happened to you recently. i remember years ago working at nordstrom when i would jump to conclusions and get super defensive like you. you know, the whole "come do what i do for a day and see how you do!". lol! trust me sweetie, been there, done that, corrected it. and that was when my attitude needed a serious adjustment. i'm seeing the same thing in you. the attitude i give off? i'm sorry but did you assist me in shopping? or better yet, were you even there?? so i would suggest you chill out a little. i'm not on here to debate. what i say is my opinion and i can say what i please, whenever i please. i spoke about some people i worked at nordstrom with and if i have a story similar, if not IDENTICAL to someone else's then i will feel more than free to comment on it. if i've experienced that as well my friend AND the person who actually POSTED THIS and i want to share my experience i will do so. your response is beyond ridiculous and probably came about due to some negative situation you experienced recently. i hope everything gets better for you. don't let others effect your day outside of work. have fun. it's retail. it happens.
have a nice day!

treated like an airhead? did that happen to you? you shouldn't let anyone make you feel that way. that's not a good look ;-) i would like to assume from the "things" you say you put up with that you may be a nice MA but you seemed to have taken A LOT so maybe the attitude you give off has a lot to do with that. i don't know ANY MA (and i know PLENTY) who have received any verbal abuse. the only people in retail in general who i've seen encounter verbal abuse from a customer are the ones who brought it on themselves.