Bad experience with Cherry Culture - Page 2

Re: Bad experience with Cherry Culture

Shipping to Canada takes forever.

I do hope that you enjoy your order.

Re: Bad experience with Cherry Culture

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Re: Nyx & cherryculture.com

Rexall carries some NYX products but I haven't found any stores in Toronto that carry their full line. I really love the Jumbo Pencils but majority of the in-store colours are the shimmery & pearly ones...the vibrant/matte colours I've had to buy from Cherry Culture like hot pink, orange, yellow, milk, etc.

I haven't had any ordering problems with Cherry Culture but the only thing that annoys me are their horrible 'swatches' on the site. (Cherry Culture & NYX sites don't have accurate swatches). Cherry Culture doesn't even include all product swatches and if you look at some of the other brands it looks like they just copied the same swatch

Re: Bad experience with Cherry Culture

Ugh, im growing very impatient because I placed my order on Cherry Culture on 09/15, it was processed on 09/19, and then left the Bell, CA USPS location on 09/24...I lived in Northren California, why hasn't my packaged arrived yet?! ...I really hope it didn't get lost in the mail

Re: Bad experience with Cherry Culture

I ordered from them last week, and although my products came very fast, I hated all of the items I received (thanks to the shitty color swatches) and because I tested them out first hoping I would change my mind, now I can't return them ... If I ever order from them again it will only ever be NYX powder products.

All the lipsticks and the glosses I ordered all have a plastic-y smell to them and tasted nasty. I've never heard of anyone else complaining about that, so I did not think it would be an issue.

Re: Bad experience with Cherry Culture

I have made two orders of about $45 with Cherry Culture. They both processed and shipped in a reasonable amount of time. Nothing was backordered and nothing was broken. The first order I based off the swatches/descriptions on the site. Out of everything I ordered, I only kept 3 of the ultra pearl manias. Everything else I swapped or used in RAOKs. My second order I spent a good amount of time looking at swatches on Specktra, Youtube, and other makeup sites. I also read the reviews on Makeupalley. I am extremely happy with everything from my second order. I am lucky enough to be close to a boutique that sells NYX but their prices are a lot more expensive than Cherry Culture. One eye shadow is about $6 compared to $2-3 on Cherry Culture. I wish more brick and mortar stores had NYX at decent prices.

Re: Bad experience with Cherry Culture

The quick short version. I placed an order with cherry culture and received damaged products. I emailed them many times. They did nothing except ask for pictures and treat me as if I was lying. They finally decided to refund my shipping in the form of a gift card. I placed a second order because I wanted to get rid of the gift card. More damaged goods, including a lip gloss that leaked. It's not a lot of money maybe $11 from both orders but I'm still upset about it. Any ideas of what I can do? Other than emailing them again? I really don't want to call the 1800 number...

Re: Bad experience with Cherry Culture

Try Save on Foods if you have one in your city
I live in Canada and we have one in the city I live in
They sell NYX.

Re: Bad experience with Cherry Culture

Well this is my first time ordering from Cherry Culture and I think it's going to be my last. I placed my order on 09/27 and it's now 10/20! I keep checking the status of it on USPS and it's been stuck in California for a week! I swear its going to take a whole month to receive the items. Also, their customer service number sucks. No one answers at all, I had to contact them via email because the tracking no. they gave me was incomplete so I couldn't track my order.

Re: Bad experience with Cherry Culture

I also ordered from Cherry Culture this year and as I live in Canada, it took ages and by that I mean more than a month for my order to get here. I have ordered from the USA before and it never took this long so I emailed them to ask about it after 3 weeks. What they said was that Canada post probably lost my package and that they didn't want anything to do with it. I was really pissed but the day after I actually got my package. Everything was good except one pearl mania was missing. I wasn't impressed that they were trying to blame Canada Post!!

I have since discovered a Rexall near my house (on Baseline in the College Square for anyone in Ottawa), so I won't be ordering from Cherry Culture anymore. I mean it is cheaper to order online but to me all the hassle is just not worth it :/

Re: Bad experience with Cherry Culture

If you want to order NYX, there's a few Specktra ladies selling it, some of them have their NYX seller status in their signatures. It might be less hassle than ordering it from cherryculture.com

I think a few of them have posted in the NYX swatch thread and the NYX discussion thread on Specktra

Re: Bad experience with Cherry Culture

Reading all these posts makes me feel a little bit better that I'm not the only one...

I'm in Toronto, Canada, and this is m 3rd time ordering from Cherry Culture. The first two times my orders came within a week from the day I placed them. So I was pretty pleased with that. Processing never took longer than 24hrs.

So now on my third order, there's a major delay.. it's been almost 3 weeks. I know that's not as long as some of you guys have waited, but based on my past experiences with them, this is actually long for me.

I e-mailed them the other day, and they got back to me within a few hrs (I find that aspect of their service very good, they always respond quickly), and they're basically telling me my order has been shipped, they can't track int'l orders (I knew that, but I still asked them to) and I should contact my local customs office b/c they're probably holding it. They sent a form for a "lost package" for me to fill out but NOT to send until I've contacted customs. I'm like wtf? I have no idea how to do that. I googled it, and haven't been able to find actual phone numbers for Canada customs.

So I'm thinking my package is lost... Cherry Culture won't do anything about it b/c of it's an int'l order and they say all responsibility is on the customer once it reaches Canada blah blah blah. But I'm still gonna fight it if it never gets here. I don't intend on throwing away $80.

So here's hoping that it's en route, seeing as some of you guys have waited close to a month to get it. But as far as shopping with them again.. I'm done. A friend of mine told me that she found some NYX at a Rexall nearby, so I'll just gonna satisfy my need that way. I don't need the aggravation.

Re: Bad experience with Cherry Culture

I found NYX at Pharmasave. =)

Re: Bad experience with Cherry Culture

So I received my order today - 3 weeks after I placed it, but better late than never.

From what I can see the delay wasn't so much CC's fault, since it shows that it was shipped the day after I placed the order.

My package was obviously held at the Canadian border, and it was even opened, and then re-sealed again with yellow tape that says "Opened by Canada Border Services Agency".
Inside everything was intact, the little bubble wrap packaging was left untouched, but they just felt the need to open it for whatever reason. Random search I guess... I know a small little box with red CHERRY CULTURE lettering is SO suspicious.

But whatever, it's here and although I don't blame CC for the super annoying delay, I doubt I'll be ordering again.

Re: Bad experience with Cherry Culture

I ordered from them in July, took about a week to show up. Luckily I'd seen swatches of what I ordered on here so knew they'd suit my skintone.

After reading your stories though I think I'll leave CC alone ..

My friend uses this site for NYX orders and hasn't had any probs, bearing in mind that she's here in London and gets stuff shpped internationally.

NYX cosmetics - red cherry - la colors, jewelry, clothing - Nonpareil Boutique

I'm in the process of filling up my basket now, but I'm gna get my stuff sent to my boyf's in NY.

Re: Bad experience with Cherry Culture

And now they have a rewards programs, which they created long AFTER we all spent so much money http://www.cherryculture.com/rewardsprogram
Great...

Re: Bad experience with Cherry Culture

Canadian ladies! I live in B.C. and NYX is sold at Save on Foods

Re: Bad experience with Cherry Culture

aah man , i'm in Montreal (Quebec , Canada) hopefully i'll be getting my stuff this week , i ordered on feb 17th , i got an email with a tracking number that doesn't even seem legit on the 25th , doesn't track anything when i use the track & confirm on usps.com

Re: Bad experience with Cherry Culture

I've heard others complain about cherry culture quite a few times. I'm definitely gonna stay away.

Re: Bad experience with Cherry Culture

Umm, I'm not sure about how it is for Canada but, I too was given a tracking number that seemed not to be working. When I mailed them, I received a very polite reply :-

We apologize for the delay. Your order was completed and shipped on January 16th via USPS international mail. You did not select shipping with tracking for your order. Therefore tracking is unavailable.

Your package is currently in transit. Please allow 7 - 14 business days for delivery time. (excluding Sat. and Sun.)


Please note that we do offer shipping with tracking for international order.

Please let us know if there is anything else we can help you with.

Thank you

Customer Service
CherryCulture.com
Color your life !


HTH! Well, despite being half a world away I got my order on the 12th day. Hope you get yours quickly too

Re: Bad experience with Cherry Culture

I was thinking about ordering from them, but I wont.
Thanks for the infos girls

Re: Bad experience with Cherry Culture

I've ordered from them once and it took around 2 weeks to arrive. I'm in Europe, by the way. I don't think I'll be ordering anymore NYX because I'm allergic to their e/s!

Re: Bad experience with Cherry Culture

kittykit , aaww thats not cool , i have allergies too but i only find out when i try stuff , hopefully it wont be the case .

i'm getting upset because there are so many looks i want to try that include the eyeshadows i ordered , like c'mon its make up not a theater sized tv screen !

Re: Bad experience with Cherry Culture

cherryculture


sigh


i have a love/hate relationship with that site.

i love the deals. hate the shipping.

they sell NYX stuff at the Ulta near my house, but its like 2-3 bucks more expensive!! so, i just order stuff from cherry culture and already know i'm gonna have to wait like 3 years lol. if i ever order from them, i make HUGE orders so that i dont have a reason to frequent.

i'm pretty impatient when it comes to shipping....buuut im too cheap to stop shopping at CC. i dunno, its definitely not for everyone. out of the 3 orders i've made, only ONE got to me within 4 days. the rest took like 2 weeks.

Re: Bad experience with Cherry Culture

on the 17th its going to make a month since i made the order

Re: Bad experience with Cherry Culture

Dangit. I just placed a large order w/ them on the 1st! It shows that it shipped yesterday so hopefully, I'll get it soon. But, the mail is super slow coming to Omaha, so yea, I'm guessing I'll get it next friday or later.

Re: Bad experience with Cherry Culture

Hi, i have one question..

how long was the longest time that you had to wait for shipping?

I ordered on Mar. 28 and i still havent gotten anything yet.
I live in Surrey, British Columbia.. i dont think Surrey counts as a rural area.. so i dont know why it takes this long..

=(

Re: Bad experience with Cherry Culture

That is ridiculously long. Did you try contacting them? I usually get mine within a week tops. Do they ship from LA, CA? I live near there so maybe that's why I get mine so quickly.

Re: Bad experience with Cherry Culture

You should totally get in touch with them and get an answer. They've always been polite whenever I mailed them .... There could be some problem with your order maybe Cause even my order took only 12 days! Considering I live on the other side of the planet, that's pretty cool.

Re: Bad experience with Cherry Culture

I ordered from them once and will never order again. Order took 2 MONTHS to arrive and then they missed one item! Shitty service.

I get NYX from shopcraze.com and mscuppycakes.com now